Lowyat.NET: Latest topics by SBT Recruitment

[招聘] 客服人员（台湾市场)

SBT Recruitment — Fri, 13 Apr 2018 09:39:23 +0800

Name of Company: SELLBYTEL Services Malaysia Sdn Bhd Company Website

Role: Customer Support

Remuneration: Up to RM 3,000

Requirements: Able to speak & write in Mandarin

Contact Person: May Gee (maygee.choong@sellbytel.com)

客户支持专员主要通过接听客户来电及华文邮件沟通，快速有效地为客户答疑解惑及提供咨询，从而提升客户满意度。

作为与台湾区客户沟通的重要桥梁，客户支持专员需能够及时处理、反馈客户投诉与建议，为客户服务流程提供优化完善意见和建议。

工作地点:
吉隆坡马来西亚

Menara One Sentrum (KL Sentral Station 吉隆坡中环广场地铁站)

工作时间:
9am-6pm 五天制（公共假期会有补假）

员工福利:
- 公司提供培训
- 正職
- 员工餐，热饮，果汁，鲜果
- 年假
- 病假
- 医疗卡/医疗津贴
- 国际化工作环境
- 员工介绍系统
- 工作休閒場所

有兴趣者请邮寄履历书至 MayGee.Choong@sellbytel.com 谢谢

[招聘中国人] 客服人员

SBT Recruitment — Wed, 10 Jan 2018 11:39:15 +0800

Name of Company: SELLBYTEL Services Malaysia Sdn Bhd

Role: 中国人客服人员（中国市场)

Remuneration: Open to discuss depends on experience

Requirements: 中国国籍

Contact Person: May Gee （MayGee.Choong@sellbytel.com）

客服人员（中国市场)
客户支持专员主要通过接听客户来电及华文邮件沟通，快速有效地为客户答疑解惑及提供咨询，从而提升客户满意度。
作为与中国区客户沟通的重要桥梁，客户支持专员需能够及时处理、反馈客户投诉与建议，为客户服务流程提供优化完善意见和建议。

Working Day 5 days per week
Working Hour Rotational Shift
Team Size 30 - 40
Reporting to Team Leader
Working Location G- Tower, Kuala Lumpur
Allowance Night Shift Allowance/OT/Transportation/Attendance/Quarterly incentive

员工福利:
• Training will be provided 公司提供培训
• Permanent role 正職
• Free meal & drinks 员工餐，饮料
• Annual leave: 16 days 年假
• Medical & Hospitalization Leave 病假
• Medical Coverage/ Reimbursement 医疗卡/医疗津贴
• International working environment 国际化工作环境
• Rest/play area 工作休閒場所
• Gym Access 健身设备

有兴趣者请邮寄履历书至 MayGee.Choong@sellbytel.com
有关Sellbytel: http://www.sellbytel.com/

カスタマーサポート Japanese Speaking Customer Support

SBT Recruitment — Fri, 03 Nov 2017 16:27:32 +0800

Name of Company: SELLBYTEL Services Malaysia Sdn Bhd

Role: Customer Support

Remuneration: Open to discuss depends on experience

Requirements: Fresh graduates are encourage to apply. Customer Support experience would be an advantage.

Contact Person: May Gee [MayGee.Choong@sellbytel.com]

カスタマーサポート（日本市場）

ベネフィット

海外勤務
２週間のトレーニング
コーチングとサポートの継続
食事を提供 (一日に一食)
国際的な環境
社員、友人、家族向けの楽しいイベント
友人紹介制度
仕事内容

お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど
求める人物像

未経験歓迎
カスタマーサポート経験者
パソコン能力必須
Customer Support (Support Japanese Market)

What you be doing:

This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

Answer customer support calls, document relevant case information
Ensure excellent customer satisfaction.
Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback
What we need from you:

Experience in customer support will be added advantage
Excellent written and verbal communication skills in Japanese
Part of the benefits (depend on position level):

Work permit will be provided

2 weeks training
Permanent role
Lunch, fresh fruit & drinks provided
Annual leave: 14 days
Medical & Hospitalization Leave
Medical Coverage/ Reimbursement
Marriage / Compassionate Leave
Maternity / Paternity Leave
Employee Referral Program

Customer Support (KL - Regular Working Hours)

SBT Recruitment — Fri, 20 Oct 2017 11:17:52 +0800

Customer Service Executive - Fresh Graduates

SBT Recruitment — Mon, 03 Jul 2017 12:20:27 +0800

Name of Company: Sellbytel Services Malaysia Sdn Bhd

Role: Customer Support

Responsibilities:
- Provide excellent Customer Support Experience for end-user through phone / email / chat tool.
- Provide strategic advise and help solve general or technical issue.
- Staying up to date on technical and product details.

Requirements:
-Applicants must be able to speak and write in English AND any second language skill e.g. Malay/Mandarin/Cantonese/Spanish/Portuguese/Vietnamese/Japanese/ -Korean/ Thailand/Hindi/Arabic (spoken & written).
-Candidates must possess at least a SPM (O Level)/Diploma/Degree in any field.
-Experience working in contact center or outsourcing company is an added advantage.
-Applicants must be willing to work in Kuala Lumpur area nearby LRT (Midvalley/ KLCC/ KL Sentral Station).
-Fresh graduates are welcome to apply.
-Training will be provided.
-Regular working hours, 5 days per week depend on country served.
-Fast learner of technical skills and proactive in staying up to date on technical and product details.

*** IMMEDIATE Interview Arrangement for shortlisted candidates.

Part of the staff benefits (depend on position level):
Annual leave: 14 - 16 days
Medical & Hospitalization Leave
Medical Coverage/ Reimbursement
Marriage / Compassionate Leave
Maternity / Paternity Leave
Free daily lunch (KL Sentral)

Contact Person: May Gee (MayGee.Choong@sellbytel.com)

Interested candidates, please send in your application with your LATEST CV (Current & Expected Salary and Notice Period).

Walk In Interview for Customer Support

SBT Recruitment — Tue, 06 Jun 2017 11:51:04 +0800

Walk-in Interview at 30th Floor, Intermark Integra Tower, 9th Jun (Fri) 10AM.

Name of Company: SELLBYTEL Services Malaysia Sdn Bhd

Role: Customer Service (Mandarin Speaking)

Remuneration: Open to discuss depends on experience

Requirements: Fresh graduates are encouraged to apply. Customer Support experience would be a great advantage.

Working location : KL Central
Working Hour : 9am-6pm (5 days work week)

Part of the benefits:
- Permanent role
- Free meal & drinks
- Annual leave: 14 to 20 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave

For more information: Jobstreet https://www.jobstreet.com.my/en/job/3295661/sources/1

Customer Support, Technical Support, Ad Review

SBT Recruitment — Tue, 28 Mar 2017 17:01:22 +0800

Name of Company: SELLBYTEL Services Malaysia Sdn Bhd

Role: Customer Support, Technical Support, Ad Review (Malay, English, Mandarin, Korean & Japanese speakers)

Remuneration: Open to discuss depends on experience

Requirements: Excellent communication skills both verbal and written in local language and English

Contact Person: MayGee.Choong@sellbytel.com (May Gee)