http://forum.lowyat.net/ Sat, 25 Jul 2026 04:26:55 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/511766 hi guys,<br /><br />i had a very arrogant and rude encounter over the phone with a customer relations staff over my wife&#39;s macbook. my wife bought a macbook mid july and it worked fine for a few days but with funny clunking and cuberling sounds coming out of the super drive. we thought maybe the sound&#39;s normal though it was fishy. on the fourth day a music cd jammed in the drive and refused to come out. i took it back to service and haven&#39;t gotten it ever since. service center changed the drive &#39;twice&#39; and they still can&#39;t get it to work. i told the service center that i think the problem is not with the spare parts but with the machine itself and i requested a new machine. service center told me that they will raise the issue with apple and get back to me. today the service center called me and told me that apple insists that the customer call them direct which i did.<br /><br />that&#39;s when i got the very arrogant and rude encounter with the customer relations staff. he insisted that i wait a couple more days to try yet another batch of spare parts and he confidently tried to convince me that he believes the problem is with all 2 spare parts and the original drive and not the machine - which is just as bad as the machine being faulty. why would apple import spare parts that don&#39;t work. and 3 is more than a mere coincidence i believe. he told me that if it doesn&#39;t work this time then he will issue me a new machine. i told him that we haven&#39;t used the machine ever since we bought it and it&#39;s too long already and i insisted on a new machine. he told me that it doesn&#39;t work like that and then something that sounded more like he won&#39;t entertain my request and i have to do it their way and not my way.<br /><br />i have 6 dell machines in my office and dell&#39;s service is something to envy. i don&#39;t have to move from my seat. i don&#39;t have to haggle with customer support over the phone. they come to pick up and they deliver, and they even upgrade spare parts if the parts are no longer available at no extra charge.<br /><br />i still feel very insulted and was looking for a link to complain to apple but to no avail. i found <a href='http://www.applemalaysia.com.my/contact/' target='_blank'>this page</a> that has links for feedbacks in the bottom-right corner of the page. the &#39;Apple Support Feedback&#39; takes you to a &#39;AppleCare website Suggestions&#39; form and not a feedback about support. i feel that i need to complain so that apple knows about their &#39;customer relations&#39; staff that think their arrogance is justified and customers need to take their sh*t. does anyone have an email link or phone number i can contact apple and complain about this incident?<br /><br />thanks,<br /><br />mirage3d<br /> mirage3d Apple Byte Tue, 28 Aug 2007 17:04:13 +0800 http://forum.lowyat.net/topic/428963 hi there,<br /><br />i was wondering if anyone has bought a mac from the states and has any issues with warranty? i&#39;ve checked a couple of mac stores and they&#39;re much cheaper with better specs. when i calculated cost plus fedex shipping it still turned out 100 ringgits cheaper than buying a lesser specced macbook in kl. plus shops around here are lousy when it comes to sales and service. for example macmall.com has great deals. my sis lives in the states and she can ship to me.<br /><br />mirage3d<br /> mirage3d Apple Byte Mon, 19 Mar 2007 15:07:46 +0800