Lazada refund for lost parcel

yawwu — Sun, 09 Jun 2019 18:09:12 +0800

I placed my order 3 weeks ago and Gdex just informed me 1 week ago that they have lost my parcel in their transit(?stolen)and case updated to Lazada.So I informed back Lazada immediately also but their giving me different shitty excuses for past 1 week-Gdex will rearrage delivery again next week(i double confirmed with Gdex already-confirmed lost).So i feedback to Lazada again 3/6/19 and they told me that hell yes they known already and my case has been escalated and will process with refund within 48 hours.
So today i contacted Lazada again as no feedback/update from them,came back as my case under investigation and will inform me ASAP(again!?)
Anyone having similar experience with Lazada?

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Lazada refund for lost parcel