http://forum.lowyat.net/ Tue, 20 Oct 2026 09:04:10 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/4252257 Dear sifus, this question may sound abit dumb. But if I&#39;m 10+ mins away from my pick up point, should i call my rider and inform them? Most of them usually cancel when i tell them this, and my passenger cancellation rate is damn high (&gt;20% of trips completed/ day).<br /><br />Should i instead let them wait till they cancel themselves? Coz Grab sms me and stated that customers complained i cant pick them up for different reasons. Will the passenger cancellation rate kill my incentives for the week? It&#39;s quite high, I completed 31 trips and there is around 19 cancelled trips (all rider-side)<br /><br />[attachmentid=8703821]<br /><br />And there is a problem with my GPS and the app, it locks me at my pickup point even after I had dropped off my rider. Hence the high &#39;I call the rider to cancel booking rate&#39;. I was at Jinjang when it assigned me a job near U Thant. I called and mailed CS and they are both helpless.<br /><br />Any any help is really appreciated&#33;&#33;&#33; <!--emo&:help:--><img src='http://static.lowyat.net/style_emoticons/default/icon_question.gif' border='0' style='vertical-align:middle' alt='icon_question.gif' /><!--endemo--> <!--emo&:help:--><img src='http://static.lowyat.net/style_emoticons/default/icon_question.gif' border='0' style='vertical-align:middle' alt='icon_question.gif' /><!--endemo--> <!--emo&:respect:--><img src='http://static.lowyat.net/style_emoticons/default/notworthy.gif' border='0' style='vertical-align:middle' alt='notworthy.gif' /><!--endemo--> <!--emo&:respect:--><img src='http://static.lowyat.net/style_emoticons/default/notworthy.gif' border='0' style='vertical-align:middle' alt='notworthy.gif' /><!--endemo--> trent50588 Serious Kopitiam Thu, 06 Apr 2017 23:54:38 +0800