Hiring ! Service Desk Network CCNP and CSM

koriwooi — Tue, 21 Feb 2017 17:13:36 +0800

Name of Company: Orange Business Services

Location: Bangsar South, Petaling Jaya

Role: Service Desk Network CCNP

Requirements:

Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Required skill(s): Routing & Switching, Cisco Routers, LAN, WAN.
Certificate required: CCNP (security OR routing and switching preferred).
Working experience over 1 years in Network or IT helpdesk environment would be advantage
24X7 support is required - Flexibility in terms of working on shift
Full-Time position available.

Role: Customer Services Manager

Requirements:

Degree level or equivalent (Business or Science Degree); ITIL certification
Customer Service and Project Management experience
At least 2 -3 yrs of work experience in customer-facing organizations within the telecom or IT industry
Virtual team management experience good level of practiced technical knowledge

To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Network, IT Services, Mobility, Voice and/or integration solutions) services and solutions on assigned customer(s).
(measured against Service Level Agreements).

Contact Person: kori.wooi@orange.com / 016-205 8343

Network Service Desk (Bangsar South )

koriwooi — Fri, 30 Oct 2015 10:19:29 +0800

Role: Service Desk

Proficient in English plus fluent in additional language –
Korean- (1 Position)
Japanese- (2 Position)
Mandarin, Cantonese- (1 Position)

Key accountabilities
To provide a professional first technical point of contact for the customer and third party vendors
Diagnose fault-related incidents by effectively utilizing troubleshooting software and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives and contractual objectives.
To ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident flow process
To monitor incidents and perform both technical escalations and managerial escalations in line with company procedures.
To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
To liaise and refer issues to correct/relevant entities e.g. other service desks, Carriers, Operations & Engineering teams and other Vendors as appropriate
Document all troubleshooting and incident management actions via the electronic incident management system to the highest possible standard
To undertake any other reasonable task as assigned

Knowledge and Abilities
Language skills is an added advantage.
Excellent customer facing skills are required
Good interpersonal and communication skills.
Good time management, and organizational skills
Ability to deal with multiple tasks.
Team work, uses a team approach to solve problem when appropriate.
A determination to process tasks according to pre-defined processes is essential.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self-motivated and determined attitude.
Good PC skills and application knowledge.
Problem solving skills.
Tenacity.
24x7 support is required - Flexibility in terms of working on shift.

Education, Qualifications, and Certifications
Degree or equivalent in IT, Electronics or Computer Sciences
Professional certification like CCNA would be an advantage

Over 1 year experience in Network or IT Helpdesk (Software and/or Hardware) environment would be an advantage
Over 1 year experience dealing directly with customers.

Working Hours:Shift work

Location: Bangsar South

If interested, please send your resume with a photo attached to kori.wooi@orange.com .Contact Kori +6016 205 8343 (Call, SMS) for more information.

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Hiring ! Service Desk Network CCNP and CSM

Network Service Desk (Bangsar South )