What is this mean?

mitsuki-hime — Sat, 23 Dec 2006 13:15:23 +0800

What is this mean?

Dear Sir/Madam,

Thank you for your e-mail to TM Net. Firstly, we would like to
apologize for the late reply.

Pertaining to the slow transfer rate on peer to peer programs, we would
like to inform you that TM Net does not throttle the speed of your
connections.

Please be informed that your connection speed is based upon the
connection speed given by the other side. For example, when downloading files
directly off the internet (http downloads) the upload speed from the
hosting website will effect your download speed. If they can only upload
1 Kb every one minute, no matter how fast your speed is, you will only
get 1 Kb every one minute. This same concept applies to Bittorrent and
other filesharing programs.

With regards to this, below are the solutions that we could offer. We
would like to advise you to proceed with some basic troubleshooting, in
order for us to streamline the issue that you are facing currently.

1) Bypass splitter/ micro filter/ fax machine/ lightning protector.

2) Stand alone connection, from wall socket to modem (No parallel
line).

3) Flush DNS
a) For Win 98/ME:
- Click ?Start? button, go to run
- Type "winipcfg" and then click ?OK?
- Select your network card name from the adapter drop-down menu.
- Click on ?Release? button
- The IP address should display 0.0.0.0. Then click ?Renew All?
- Click ?OK? to close the window

b) For Win XP/2000
- Click on Start button, go to run
- Type "command", click ?OK?
- Type in "ipconfig /flushdns", then press ?Enter?
- Make sure the result is "Successfully flushed the DNS Resolver
cache"
- Type "exit" and press ?Enter? to close the window screen

4) Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10
minutes before switching on the modem.

5) Create new dialer and configure DNS (Domain Name Server)
- (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server:
202.188.1.5).

6) Reboot computer and the modem.

7) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 70% of the required speed, please reply
us by attaching the result in kbits.

Alternatively, you can contact our Technical Department at
1-300-88-9515 (select option 3 for Technical Assistance) if you need further
assistance on the troubleshooting above and if the problem still persists,
please provide us with these following details for further action.

1) User name:
2) Contact Person:
3) Contact Number
- Home/Office:
- Mobile phone:
4) Operating System:
5) Modem Brand:
6) Service Number:
7) Streamyx Package:
8) 1 Bandwidth Test Result:
9) When the problem occurred:
10)When is the best time to call you:

Should you require further assistance or would like to submit any
enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact
our Customer Service".

Thank you.

Regards,
Nadhirah
Customer Care Support,
TM Net Sdn. Bhd

www.tm.net.my

(ICOMS#3464603-272615)

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