CELCOM Data roaming blindly charged

Suarez23 — Mon, 08 Aug 2016 21:08:58 +0800

Guys I found out that if you are in overseas and you didn't subscribe to the telco plans that offer Rm38 a day of data plans they somehow will still charged you for that. Few months back I went to overseas to work and I din really bother to subscribe the Rm38 day plan cause I work in the hotel and sometimes in my client office that already have wifi connection.

Anyway I went to overseas twice this year, the first trip they charged me Rm190 of international roaming that i didn't notice any wrong cause I did make some phone calls so I thought might be the calls that i make they charged me.I find it quite expensive thought. 2nd trip I take caution try not to make any calls from overseas because I got charged Rm190 for international roaming from the 1st trip.So 2nd trip back to KL and they charged me Rm152 for international roaming that i find it really weird.I don't know why they charged me this amount because I'm very sure I didn't make any call or subscribe theirs data plan in overseas.

So I called them and ask, they told me that I used the data roaming hence they charge me (2nd trip 4x38= Rm 152) that i didn't use.Hmmm....... Than i checked with them, the 1st trip billed they charged me Rm190 is also under the data roaming charges that i never used. Gosh, I told them they blindly charged me for the service that i never subscribe. I told them why I didn't get any data when I'm out from my hotel or my client office if you claimed I've use the data roaming? In this part they can't explain to me why.

The whole situation is that I didn't apply for the services. After all this complained and explanation to them, CELCOM billing department call me and they told me they can rebate Rm171 50% of the Rm342. I ask them why 50% only? They told me the other 50% is valid to charged me.....I'm so pissed ...I told them why is 50% is valid? I didn't even used their service why should i pay another 50%? To be honest with you guys, I feel pissed is not because i cannot get 100% rebate is because why should i paid something that i didn't used?!?! I ask CELCOM to give me a good explanation and proof that i used their services. Btw I already paid the Rm342 they charged me while this case is still going on to avoid any outstanding payment and call barred.

So guys pls check your bills, but if you use their data roaming than is fine.....still waiting for them to give me a good explanation!!
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CELCOM Data roaming blindly charged