Looking for Customer Support Officer

malevolent — Mon, 22 Jul 2024 11:23:49 +0800

NTT MSC Sdn Bhd

Customer Support Officer (Cantonese Speaker)

<Subject to your expected salary> + Mobile Allowance + Shift Allowance

Job Description:
• Provides an administrative support service to the Managed Services Client Service Desk team
• Provides entry level administrative tasks as required by the team
• Ensure the correct escalation procedure is followed on all critical calls and requests
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
• Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
• To communicate in Cantonese liaising with Hong Kong customers.
• To work in 24X7 shift structure, based on a defined roster as required

Requirements
• Able to speak fluent Cantonese
• Basic experience level in the Technology Industry and Call Centre environment
• Fresh graduates are encouraged to apply
• Minimum High School Certification

Contact Person: Interested candidates are required to email your resume to riri.astari@global.ntt. We will contact you via email or phone.

For more information, please visit our website NTT Data Career

Hiring Service Desk Analyst (Cyberjaya)

malevolent — Wed, 19 May 2021 18:26:24 +0800

NTT MSC

IT Service Desk Analyst

Negotiable

Job Description
- To perform general IT operations functions such as monitoring, maintaining and managing the daily operation of IT services provided to APAC clients such as from Hong Kong.
- Type of IT services that we provide is Data Centre, Network, Security and Cloud. Training will be provided to let you know more about our products.
- The scope of work covers Incident & Inquiry management, Problem Management, Change Management, Service Request Management and Service Level Management
- To provide quality technical support in the IT problems actively and in a timely manner.
- Creation of tickets to track and document resolution of problems.
- Interact with NTT MSC clients either by telephone or electronically to provide and process information in response to inquiries, concerns, requests, and complaints about products and services.
- To maintain the coordination effectively with other professionals in delivering the services as and when needed.

For those who wished to apply, please forward your profile to minnghao.chai@global.ntt

Fresh graduates are encouraged to apply

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Looking for Customer Support Officer

Hiring Service Desk Analyst (Cyberjaya)