Lowyat.NET: Latest topics by karts

Device purchase with contract

karts — Mon, 26 Apr 2021 12:07:52 +0800

Hi, I did walk in to a Maxis outlet located inside Aeon Shopping Mall in Kepong on 10 April 2021 & I requested for IPhone 12 mini 128GB blue colour. All was ok. After completing the purchase process the staff in the outlet said that she registered a wrong colour device (black). I rejected it & requested to change to blue. The staff said the changing process will take about 3 to 5 days. At first the outlet refused to cancel the payment made using credit card. Later after I insist them to cancel the payment. They did cancelled the payment. But however the black colour IPhone 12 mini 128GB is still linked to my account & the 24 months contract is still active till today (26 April 2021). I have been calling Maxis to follow up on this issue many times but they key saying another 3-5 working days then 24 hours & so on. They keep dragging it & not putting an end to the contract or arranging to change the device. I have not collected the black coloured phone but it is still linked to my account. This is ridiculous & not acceptable at all. This so poor customer service. All this due to the mistake done by the Maxis staff at that particular outlet. My case number is C1188019.

Maxis Fibre Internet

karts — Sun, 04 Mar 2018 16:44:52 +0800

Hi there,

I had called Maxis at 1800821123 on 3rd March 2018 around 4pm regarding Internet disconnection (down since 3PM on the mentioned date). They had told me that the technical support team is experiencing high call rate & that they will arrange a call back from the support team as soon as possible. I had then received a call back from support team 30 minutes after that. I had reported to them that my internet is disconnected (first the LED at the router (Internet) was RED. Then i did a power cycle (time gap of 15 seconds was provided between the power OFF & power ON. The "Internet" LED was never on. The "AUTH" light on the modem was blinking (1 second pulse). There was no "LINK" LED turned ON at the modem. They had then registered my report & i had received a case ID via sms. They had told me that i will need to wait for 48 hours to receive a call from their technical team & then they will set an appointment to come & check the fibre cable (they told me they need to check outside). I am not sure why they need the time period of 48 hours to respond to this matter. Shouldn't it be more faster?

Why is this so late. I have not got any call from the technical team up till now (it's already 24 hours since the case ID was created.

Maxis Fibre frequent disconnection

karts — Sat, 18 Mar 2017 22:09:16 +0800

Hi,

I am having problem with my Maxis Fibre Home Internet. There is frequent disconnection.

Please help to get this issue fixed as soon as possible.

Fibre Internet Frequent Disconnection

karts — Wed, 16 Dec 2015 08:34:58 +0800

Hi there,

I am having problems with my Maxis Fibre Internet.
I am having frequent disconnection of the internet connection.
Please do provide me with a permanent solution for this.
Previously the router have been replaced twice. (The last changed was on October 2014).
After the change, there was no disconnection after few months, the disconnection started to happen & the frequency of the disconnection have increased now.