http://forum.lowyat.net/ Fri, 19 Jun 2026 09:32:20 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/3527429 The screen on my iPhone 6 cracked and I bought it to Machines in KLCC suria. They charged 1200RM for a 1 to 1 exchange. <br />Okay, no problem. I paid the fee and they sent in my iPhone. They told me it will be ready in 10-14 days.<br />That was on February 10th. It has now been over a month and a half, and I still do not have my phone back.<br />They keep blaming apple and tell me they have no idea where my phone is. Then inform me that I have to call apple and DHL to find out where my phone is. Are you f&#39;ing kidding me? you want me to do your job for you? <br />After speaking with the Machines manager, he informs me that I am one of 30 other people waiting for their replacement products, but still has no idea where anything is.<br />These mother f&#39;ing useless people, they have done nothing to help me find out what&#39;s happening. <br />Also, everytime I go in to speak with them I have to line up at the service counter. Do you know how many people they have working at the service counter?...ONE&#33; <br />There are about 20 staff waiting around, eager to sell you something, but if you need help with something you already bought? One staff member, almost always 10+ people in line. Machines is way more interested in taking your money than they are with customer service.<br />I can not wait till Apple decides to open an apple store in Malaysia, Machines will go out of business within 5 years of that happening.<br /><br />Anyway, has anyone else out there waited an absurdly long time for their product replacement? or have just had a bad experience with these people?<br /><br />Thanks for taking your time to read my rant. puredexterity The Museum Of Kopitiam Thu, 19 Mar 2015 18:51:16 +0800