Reader's Digest Sucks

howzat — Thu, 27 Nov 2008 20:23:58 +0800

I wish to share my bad experience I am having with Reader's Digest. I subscribed to their Discovering Wildlife package in March this year but I have had to deal with a terrible organization.

First, packages failed to arrive but I get billed for them. I call the Customer Service (a joke) at 03-8942 3211 (u try calling) and no one picks up. After so many tries even my cellphone battery almost drain out I get a staff who promises but never returns my call. Next few days, same shit again.

Finally I email and get a standard "look into it" reply. I asked them to terminate my sub and email reply said yes but still get billed after 2 weeks. After 2 months I still don't get my missing packages. As I enrolled using credit card on auto debit, I had to terminate that card or else they keep billing me. They still owe me 2 packages and no reply from them. BTW each package costs RM88

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Reader's Digest Sucks