http://forum.lowyat.net/ Sat, 04 Jul 2026 14:14:34 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/3956316 HI have anyone signed up with exchange vacation club best western. We signed up early this year. AT the beginning there was so much promises and the guy told us that for malaysian holiday booking need to book two weeks ahead, and if overseas need to book one month ahead. They gave us free stay at Anantara group. so we planned a trip to phuket in august. We informed the person in charge to do all booking required , at that times was told no problem, everything done. When called to clarify on somethings early may , we were told no booking done as fully booked. When i checked online booking , plenty of rooms available. When queried further, the manager now telling got quota lah thatlah, thislah, the same old rubbish all other vacation club also says. SO we told them to list out other SPG hotel, but the booking department said even that is fully booked. i feel this is utter rubbish. <br />When we were asked to sign up , no such thing mentioned, the guys told everything is smooth with their travel club. ( comparing with other travel club but we did not sign up with them, just listened to their talk ). THis booking 5 months ahead also they cant guarantee us. When we want to cancel the programme, due to their inefficiency, their team are saying got penalty almost 2K+, i want to make an official complaint against them, anyone can guide me further. We really felt cheated .<br />Please guide me. mys3 Travel &amp; Living Tue, 24 May 2016 16:15:32 +0800