RUDE MAYBANK WORKER

manjusaka — Tue, 07 Jan 2014 11:34:18 +0800

[u]This morning, I was served and treated badly at this branch so I wrote a complaint to thier customer service. I hope it works.

This is my letter:[u]

Maybank Customer Service,

RE: Rude Banker at Taman Connaught Branch

Good day!

I regret to make a complaint to you regarding the unsatisfactory service I received at your Taman Connaught branch on 7/1/2014, this morning.

I used to fill in a cash deposit slip myself but the receptionist told me that I could just take the number and go straight to the counter. I guessed you have changed the system so I was not bothered.

When it was my turn, I was served by this tall and thin middle-aged lady with curly hair and glasses. She did not wear Maybank uniform but clothes of similar colour so I guessed she was of a higher position. I told her than I want to remit RM65 as soon as I got to the counter and she said nothing. When I gave her RM100 and the number slip, she looked "shocked" and asked why did I not fill in the cash deposit slip. I was the one who should be shocked and I told her what I heard from the receptionist. Then her colleague pass her a blank piece of paper and she asked me to write down the account number. I did so. Up until this point, I felt extremely uncomfortable with her way of speaking and her expression but I did not want to make a fuss on it.

When she gave me the receipt, I saw she had remitted RM100. I immediately informed her and she started to display an annoyed, worked-up attitude and reproached me that I did not write down the amount on that piece of paper. When her colleague asked the same thing she answered loudly and sternly that I DID NOT. However, I was just following her instruction which she mentioned only the account number; and that piece of paper had not a word of instruction. There was no changes in her behaviour. She kept reproaching me that I should write clear information. When she returned the changes (RM35) to me, she threw the notes on the counter. I felt greatly HUMILIATED. Still, I remained POLITE to the very last minute and uttered a "thank you", then I left.

I returned to my university (UCSI university) and talked to my classmates, just for the sake of venting. However, it surprised me that two of my classmates had the same experience. They had also some slight problems with their transactions and they experienced rudeness from this lady-- as if we deserved it. This made me believe that there must be some other students on campus (or anyone else) besides me who had been served rudely. Therefore, I was compelled to write this letter.

It is sad to see that there is such a rude worker in a big professional company like Maybank. Moreover, this branch is situated outside UCSI University; they are dealing with foreign students from many different countries. It is a shame if there were any foreigner being treated rudely and it might leave a bad taste in their mouth.

It would be very much appreciated if you will look into this matter with great concern. For more detailed information, I was at counter 4 between 9.30am and 10am. I hope that someone will take appropriate action and advise that lady on this issue.

Thank you.

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RUDE MAYBANK WORKER