directd - add new terms to receipt during RMA

mikimiki — Thu, 22 Mar 2012 19:35:50 +0800

Forumer you are complaining against: directd

Item being sold/bought: Samsung Galaxy Note used (2nd hand)

Original thread link: http://forum.lowyat.net/index.php?showtopic=2233494&hl=

Date of transaction:
3/12/2011 - original receipt issued
13/2/2012 - bought the set used
21/2/2012 - initiated RMA

Details of the complaint :
i received a PM from directd on 22/3/2012 4.12PM denoting the following:

QUOTE

our management has decided to take legal action against u, just give u the head up..

i’ll refrain from making further comment, but will make available all available proves/transaction/communication for the purpose of the processing of this complain:

this post is a customer feedback towards directd / Extrovest Communications Sdn. Bhd./Brandstar.
the original posts along with tracking data of the whole incident were deleted by mod.

during a recent RMA attempt, directd confiscated my original receipt and replaced with a re-printed official receipt, with additional terms attached.
The new clause now include warranty void disclaimer on LCD screen as well, on top of “rooting”.
directd claimed he informed the first-hand owner of my set about “rooting voids warranty”, but i highly doubt if he informed the first-hand owner against the LCD screen warranty disclaimer, which weren’t printed on the original receipt.
the phone came back without any directd warranty seal, pealed off and unsealed.

i am sending my phone to Samsung service center for repair, and have them capturing prove if there’s any unnecessary alteration done to internal component of the set.

i acknowledge the fact that the device was rooted before thus RMA is rejected, i’m thus absorbing the repairing cost on my own.

i condemn the business practice of directd to alter the official receipt and terms of a Closed Deal.

Prove, quoted from directd’s now deleted thread dated Mar 20 2012, 12:54AM:

history of the deleted posts, with chronological data of the incident, and full disclosure of SMS & PM conversation:

» Click to show Spoiler - click again to hide... «

(Note: the deletion was due to forum rule:

QUOTE

Refrain from jeopardizing sales unnecessarily. However, you are encouraged to raise an alarm if you strongly believe a potential fraud is about to take place. Alternatively, report the post.

)

===========================
update 19 sep 2012:
Here's the update you guys craving for.

Despite the lack of follow up action, here is NCCC's verdict, CC'ed letter we received on April'12.

neither NCCC nor the seller took follow up action to this letter, despite we sent in several enquiries to NCCC urging for actions to be taken.

my wife, the bearer of this LYN ID, i.e. the name the seller threathened to sue had a miscarriage on 31 Mar 2012 of ~2 months pregnancy.
This dispute happened during and through her pregnancy and miscarriage. (Yeah, they bullied a pregnant lady!!)
Having presented all the evidence and transactional records, i stop updating after seeing that there's no action taken by NCCC and LYN, that the seller is pretty much active and selling, and for the fact that the wife is now having another pregnancy of our 2nd child.

The moderator has made it clear that even if i won this dispute, there's nothing much the forum could do.
if this forum doesn't care / can't take action to help its forumers, why should i trouble myself, my wife and my kid's well being to try to help?

I'll let Karma do its deed.

Does FusionExcel Quantum Pendant really works?

mikimiki — Fri, 11 Jan 2008 12:49:14 +0800

Does anyone heard this pendant before?
Wondering that does it really so amazing & works?

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directd - add new terms to receipt during RMA

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