http://forum.lowyat.net/ Sat, 01 Aug 2026 21:31:45 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/5095867 Hi guys, just wanted to check and see if guys faced similar scenario whereby Maxis cancelled your phone number by accident without any reason.<br /><br />Before that, just wanted to clarify that I have auto debit turned on and I always pay on time.<br /><br />This is the timeline of what happened.<br /><br />17 January - Called #123 to cancel my smart watch data plan <br />29 January - Phone suddenly not working, Called Maxis and they ruled out that it is sim card faulty and could only do replacement next day due to MCO <br />30 January (today) - Went to Maxis centre to make sim replacement only to realise my number is gone and there is no record of such number under my IC.<br /><br />The staff concluded that my line was terminated by ACCIDENT by whoever that is handling it and i have to wait 24 hours for any reply. <br /><br />I am running a business and there are many incoming phone calls that i might hv missed since yesterday. <br />Also, I am unable to proceed with some bank transactions.<br /> I called to the #123 again, hoping that they could expedite this case and they told me the relevant dept is out of office today and I have to wait until Monday for further action.<br /><br />This is not how things work. When we wanted to subscribe to Maxis, we can do it immediately, even on Sunday at 9PM. When we have issues (to be precise, Maxis’s own mistake), they are telling me to wait until next working day.<br /><br />I just find this ridiculous&#33; Is there anything I can do? Like, complain to certain association,department, etc?<br /><br />Thank you. kpinn Maxis Sat, 30 Jan 2021 15:22:21 +0800