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Secretary Conference 2016

iTraining Expert — Sun, 20 Sep 2015 16:41:21 +0800

*Checkout for more course information, latest dates and training venues on
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Secretary Conference 2016

LEARNING OUTCOMES

Why You Are Exclusively Invited to this event?

Every year, we hold an exclusive conference for Secretaries, Receptionists, Professional Assistants (PA) and Administrators who often manage the lives of important people in the workplace.
Show your your appreciation to your staff who contributes so much to the success of your achievements by nominating them to an appreciation event where their skills and knowledge are continuously enhanced.

WHO MUST ATTEND

Secretaries, Office Administrators, Office Managers, Confidential/Executive/Private Secretaries, Personal Secretaries, Principal/Personal/Administrative Assistants, Public Relations Executives, Guest Relations Officers, Customer Relationship Managers & Executives, Account Managers & other frontline and support staff.

COURSE DETAILS

Outline of the programs is subject to change
Day 1
8.30am Registration
9.00am: Session :
10.30am - Teabreak
11.00am - Session 2
12.30pm- Buffet lunch
1.30pm - Session 3
3.00pm - Teabreak
3.15pm - Session 4
4.45pm - End of Day 1 Day 2
8.00am - Morning networking
8.30 am - Session 5
10.30am - Teabreak
10.45 am - Session 6

12.45pm – Networking Lunch
1.45pm - Session 7
3.00pm - Teabreak
3.15pm - Session 8
4.30pm - Closing ceremony
Course Content is subject to update.
Session 1: 5 Key Tools of Managing Office Operations
Discover how to develop your leadership skills even if you’re only managing your own work. Understand more about the successful leadership models and how you can adopt these skills in managing your work.

Session 2: Preparing Professional Reports
A lively sessions to share with you how best to prepare reports for your superiors in the most concise and practical way.
Learn to read your readers and their expectation and structure your points well so that your messages are clear and easily understood.
Session 3: 3 Techniques to Creative Thinking and Problem Solving
As a super secretary, everyone expects you to sort out all issues and solve all problems as fast as possible. So where do you get your creative solutions to calm to ‘storm’? Renew your creative juices here in this workshop whereby the speaker will share the top 3 creative thinking tools (e.g. reverse thinking, rephrasing etc.) to help you have strengthen your problem- solving muscles.
Session 4 : Dancing with confidence
Branding yourself through your inner beauty and outer beauty. Discover through a popular personality test your strengths so you work with so much more confidence.
Session 5: Managing Multiple Projects for PA
The ability to maximise your time and work efficiently has always been a discipline that is much coveted. If you're overwhelmed with pile of work and pressure from all sides, this session will help you to prioritize and manage your work more efficiently.
Session 6: Cyber Security and Personal Data Protection Act
As administrators, secretaries and office managers, you hold account of many personal data that has to be kept secure and confidential at all times. Learn to be cyber smart, knowing your privacy settings and your rights and responsibilities in managing personal data for your company.

Session 7: Impact of GST on You as Consumers
Many are informed on GST. However, many more are still in the dark. Does it only involves the Finance people and we don’t need to know much about it? That’d would be a big misconception. GST is a consumption tax and it affects all of us. This brief session highlights the key points of GST and its impacts on us as end -user and consumers. We will also discuss how GST affects our cost of living?
Session 8: Strutting with Confidence
Another lively session of image and appearance enhancement. Come and refresh your skills in dressing, make-up and hair care.

Creative and Critical Thinking for Problem Solving

iTraining Expert — Sun, 20 Sep 2015 16:40:36 +0800

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Creative and Critical Thinking for Problem Solving

OVERVIEW

What is so special about this course that you want to attend?
Learn to solve problems and generate ideas in true “think out of the box” manner – even for those who think they were not born as creative persons.

Learning to Think More 'Intelligently', Competently and Confidently
“It’s not that I’m so smart, it’s just that I stay with problems longer.”
Albert Einstein

Success of an organization and its leaders typically rest upon how managers and staff understand the psychological influences and process of thinking, an “out of the box” kind of thinking that they make. Since it is crucially evident that the employees are a very important dimension in the success of an organization, the challenge is to turn them from “clock watchers” to critical and creative workforce which can give the organization a competitive edge.

LEARNING OUTCOMES

By the end of this course the delegates will be able to:
• understand critical, analytical and creative thinking
• master techniques on becoming more critical, analytical & creative & apply these to
• improve creativity and critical thinking to help your ownself and your organization generate more solutions
• understand how we create solutions from creative and critical thinking
• examine the obstacles towards organization greatness
• pick up hints on the psychology behind people’s hesitation
• learn to be empowered to make decisions with strong reasoning

WHO MUST ATTEND

This programme is designed for all personnel from all industries who want to breakthrough from the conventional approach, and who are keen to learn more about critical thinking and creativity.

COURSE DETAILS

Module 1: What is analytical, critical and creative thinking

Module 2: Why don’t all organizations have critical/analytical thinking and creative people

Module 3: Difference between critical thinking and creativity

Module 4: Conditions for us to think critically and creatively
- empowerment and ownership
- ownership case discussion

Module 5: Idea generation– 6 techniques
- reversal, brainstorming, reframing matrix, concept fan, random approach and provocation

Module 6: The political environment
- the 5 points of political power
- politics and power

Module 7: Workplace culture
- culture and roles of leadership
- the leadership approaches in decision making
- case on how this impacts culture and creative thinking

Module 8: Attitude formation & impact
- performance management: ability and attitude

Module 9: Psychological contract
- expectation exercise

High Impact Telesales Sales Skills

iTraining Expert — Sun, 20 Sep 2015 16:40:01 +0800

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High Impact Telesales Sales Skills

OVERVIEW

This training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently. Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.

LEARNING OUTCOMES

By the end of the course, participants will be able to:
• Structure calls more effectively
• Understand the elements of successful telephone communication and improve skills in this area
• Cross Sell other products if required
• Improve questioning and listening skills
• Identify customer’s real needs and match with appropriate benefits.
• Sharpen their closing skills in order to clinch the sale.
• Handle objections effectively and treat them as new opportunities
• Build better relationships with difficult prospects using empathy
• Recognize each prospect’s unique telephone personality and tailor offering accordingly
• Seek buying signals and act accordingly
• Employ a Strategic telesales management system
• Experience a substantial increase in New Sales
• Enhance skills through Telesales and Customer Service training
• Increase the 3 P’s namely:Productivity, Performance and Profits

WHO MUST ATTEND

• Telesales and Sales Personnel
• Customer Service

COURSE DETAILS

This program content has been designed to include a combination of simulations, activities and exercises in order to support the above listed understanding, approach and objectives. Details follow:

Mental Approach during each call

Day 1 Morning session: 9.00am – 1.00pm

Module 1: Prospect Behaviours
Understanding and reacting to various customer types (Activity-Forest Fire)
• The assertive prospects
• The difficult prospect
• The talkative prospect
• The passive prospect
Module 2: Call Components
• The introduction
• The greeting
• Answering the phone (Call backs) *(Activity-The Diagram)
• Communication
• Persuasive Speaking
• Making your voice count
• Tone assessment
• Tone characteristics (*Activity-Pass the message)
• Listening effectively
• Facets of active listening
• Active listening techniques (*Activity-Blinded by the phone)
• Dealing with lack of body language
• Words and phrases to use
• Words and phrases to avoid
Module 3: Activity-20 Questions (role- play)
The art of probing for needs exploration

Module 4: Key to persuasiveness (role-play, discussion, simulation)
Activity – Selling the unsellable

Day 2- Morning Session 9.00am – 1.00pm

Module 5: Selling in telesales
• Probing Skills for needs exploration
• Acknowledging the NEED
• Matching the NEED through Benefits / Selling
• Testing the water
• Closing Skills
• Gaining Commitment
• Gaining alternative commitment
• Handling objections
• Handling Buying Signals
Module 6: Developing the Telesales Script / Call Guide through work exercises.
• Profiling prospective customers / callers
1. 1st time customer
2. Experienced customer or investor
3. Difficult Customer
4. Ideal Customer
• Action Plan for each type of prospect
• Probing questions to identify the type of caller
• Product Features and Benefits Analysis

Day 2
Module 6: Developing the Telesales Script / Call Guide through work (continues)

• Needs acknowledgement statements
• Matching our product features to the need
• Matching needs statements using benefits selling
• “Asking for the sale” or “Closing” questions
• Rebuttal statements for all possible objections and scenarios

Module 7: Developing 2-way communication over the phone and Role play and call flow practice
• Put it all together and action plan.

Training Needs Analysis

iTraining Expert — Sun, 20 Sep 2015 16:39:07 +0800

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Training Needs Analysis

OVERVIEW

Training needs analysis allows you to directly link the skills needed within the organisation with your current skill level.

This course equips you with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment.

LEARNING OUTCOMES

After this training needs analysis training course, delegates will be able to:
• Prepare a plan for the identification of current and future training needs.
• Select and use information-gathering techniques effectively.
• Analyse the information to prioritise training needs.
• Produce a training plan showing solutions, priorities and benefit projections that generates desired ROIs.

WHO MUST ATTEND

This course is specially designed for training managers and consultants or HR managers looking to be able to advise and implement a training strategy.

COURSE DETAILS

DAY 1
Module 1:Identifying Training Needs in Your Organization
• identifying training needs in a business-driven context
• linking to corporate vision, strategy and organisational objectives
• identifying training needs revealed by business performance shortfall.

Module 2: The Systematic Model for Training Needs Analysis:
• understanding the stages of the systematic training needs analysis model;
• identifying residual, present and future training needs

Module 3: Collecting and Analyzing of Information:
• gather pertinent information about knowledge and skills requirements for specific job competencies
• find out reliable sources of information
• utilize and adapt survey instruments, questionnaires, interviews, observation.

DAY 2:
Module 4: Developing Solutions:
• appropriate training interventions
• producing the initial action plan
• determining priorities
• identifying ‘achievement windows'
• defining costs, success criteria and benefits.

Module 5: Preparing Reports:
• structuring written reports and presentations on training needs and priorities
• writing behavioural objectives
• using persuasive techniques and follow-up activities to support recommendations.

Module 6: Calculating Return on Investment (ROI):
• techniques of measuring your ROI
• Using ROIs to pitch your proposals

Stress Management and Relaxation Techniques

iTraining Expert — Sun, 20 Sep 2015 16:17:06 +0800

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Stress Management and Relaxation Techniques

OVERVIEW

Each and every one of us responds differently to stress, some may experience anxiety, panic attacks, aggressive behavior while others find it affects their digestive system or makes them feel tired or run down.

It is not the situation that causes stress, it is how you react to it. People could be stressed by many different things, someone may be stressed by the thought of meeting people they don't know. For others, it may be being late for an appointment or having to deliver a presentation. The situation itself does not cause the stress, otherwise everybody would be stressed by the same situation.

The key lies in how we react to the stressful situation. When stress occurs it is because we have reacted in a negative way to the perceived stressful event, which in turn causes us to feel stressed.

The objective of this Stress and Relaxation workshop is to facilitate and coach you to explore and identify your own stress symptoms and causes, then to develop the personal strategies most suitable for controlling and dealing with your stress. Allowing you to take control of both your current and future stressors.
This course offers NLP based proven practical solutions to reduce and manage workplace stress.

Through this workshop, it will enable delegates to consider the management of work-related stress at an individual and organisational level, helping delegates to develop and implement effective strategies to remove and manage stress at work.

Throughout the workshop, a range of practical stress management techniques will be introduced to help delegates to be able to execute management health and safety responsibilities back at work and in life.

LEARNING OUTCOMES

At the end of this program, participants will be able to, among others:
• gain back priority on our emotional and physical health
• understand the study of stress and its impact.
• see stress in a different Perception in life
• identify the symptoms of stress
• be conscious about what happens when under pressure
• understand the effects that stress has on the mind
• be able to truly relax and de-stress instantly
• begin implementing goals created to relieve your stress during the session

WHO MUST ATTEND

For you who wants be aware and manage stress more effectively within the workplace.
The workshop is ideal for team leaders, supervisors and line managers who want to reduce and manage work-related stress.

COURSE DETAILS

Module 1: Stress and Beliefs
• How feelings shape us?
• Is stress a real emotion that is real?
• Symptoms and costs of stress
• Personal Pressure Awareness
• LOVE: The only true emotion on the planet

Module 2: Managing Our Internal state and Perception of Stress
• Commuting through space and time
• Logical levels of human – why are we doing what we are doing?
• Our perception of stress
• Personal Stress Audit

Module 3: Consciousness of S.T.R.E.S.S, FEAR and Anxiety
• The Gestalt model
• A great motivator and yet a great destroyer
• Getting to know the unknown you
• State of mind
• Thought Process (Managing States )
• R + E = O
• Effect Vs Cause
• Shift from Effect to Cause
• Strategy of Reframing

Module 4: Strategies to combat mental stress; Moving on from H.E.R.E
• What you perceive is what you get. Every situation can be seen as two subjects (the wanted and unwanted)
• See the trio-you in different positions and roles
• Submodality: the lens in our mind that creates emotions
• Healthy Eating to combat stress, physical health, relaxation techniques

Module 5: Negotation with the GOOD/BAD self
• Negotiation with the “good/bad” guy in you.
• Have you accidentally forgotten the inner child in you?
• Travel back in time when your emotions are formed.

Module 6: Strategies to combat ‘emotional’ stress
• Seth Theory: every biofeedback is caused by an emotion

Module 7: Stress-Proof Your Life – The Action Plan
• Creating and automating a relaxation button in your body.
• Place your order on The World’s catalogue

Train the Trainer Certification

iTraining Expert — Sun, 20 Sep 2015 16:15:11 +0800

*Checkout for more course information, latest dates and training venues on
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Train the Trainer Certification

OVERVIEW

This highly-charged, energetic and interactive workshop is designed for trainers & individuals to operate independently and inter-dependently to conduct learning that enables people to grow and develop.

This 4 day Train the Trainer workshop offer the participants a distinct advantage over other trainer programmes in terms of long-term commitment values, professionalism in designing and delivering training modules.

Through one of the most powerful human change concepts, Neuro-Linguistics Programming that would be embedded in this usual training, it creates competency for context setting and have participants devoted to achieving recognized standards as trainers to deliver new heights and create new paradigms in trainings and overall learning experience.

LEARNING OUTCOMES

The workshop is for you because we :-
• Provide you with practical sessions to try out new skills
• Equip you with a repertoire of training strategies
• Empowers you with the current speaking skills level
• Provides quick and effective tips to assist you in projecting confidence and enthusiasm
• Provides you with loads of training resources, examples, checklists, modals and job
• Training aids to be used as a reference after the workshop

Learning Outcome
• Appreciate the training concept and identify the characteristics of an exceptional trainer

At the end of the workshop, participants would be able to :
• Create and deliver effective trainings
• Apply training techniques / methodology
• Use various communication strategies to develop winning solutions
• Select the best combination of strategies
• Evaluate the effectiveness of a training programme
• Maximize the effectiveness of every activity in any training
• Build and strengthen learning with professionalism

WHO MUST ATTEND

Individuals new to project management or project managers seeking a more formal approach to project management. Functional managers and team members in a technical leadership role also benefit from an understanding of project management fundamentals.

COURSE DETAILS

Day 1
Module 1: Overview
• Context Setting
• Brief on the program flow
• Worldview
• The Ownership
• The 5 levels of commitment
• Trainer Characteristics

Module 2: NLP Mindset of Excellence
• Brief intro of NLP
• The NLP Thinking Model
• The human belief system
• The Presupposition
• The power of Thought

Module 3: Trainer and Learner
• Communication Behavioral Styles
• Understanding Your Own Profile
• Characteristics of a Competent Trainer
• Fundamentals in Adult Learning
• Working With Different Learning Styles

Module 4: The Training Cycle & Preparation
• Training Needs Analysis
• Planning Needs
• Identify need and Objectives of training
• Methodology and Media of training
• The Training function and environment
• Implementation and setting up
• Delivery and Evaluation

Day 2
Module 5: Content Development
• Preparing Learning Resources
• Establish competency workplace standards
• Formulating training objectives
• Developing program structure
* Prioritize The Content
* Developing training materials and training aids
* Trainer materials and preparing participant workbooks and manuals
* Training resources

Module 6: Preparation of a Presentation
• Setting training Outcomes & Context
• Defining program content
• The Training Structure
• Outlining programs
• Selecting appropriate method and tools
• 4C training flow plan

Module 7: Trainers' Tool Chest: Methodology
• Icebreakers, Energizers, and Activities That Teach
• Conduct experiential learning activities
• Selecting appropriate method
• Effectiveness of audio visual equipment
• Types of training methods
• Assign effectiveness of training method
• De-briefing Model for Indoor and Outdoor
• Handling Concerns Techniques
Day 3
Module 8: Conducting Training
• Overcoming Nervousness
• The Principles of Presentation
• Gauging Audience’s Energy & mood
• The verbal and non verbal
• Managing Training Environment
• Connecting Training With Coaching
Module 9: Post-Training
• Final wrap-up and Debriefing
• Designing evaluation forms
• Preparing Assessment Tolls
• The Power of Feedback and follow-up
• Organise and conduct assessments and evaluation
• Critical analysis of record, review and report on assessment
Day 4
Module 10: Tips for Improvement
• Avoiding classic mistakes
• Creating a trainer’s log
• Coaching performance
Module 11: The Trainers' Showcase
• Presentation and Review
• Evaluation of Effective Training
• Participants’ evaluation
Module 12: Closing
• Impactful closing
• Closing of a training Session
• Closing with message relevant to training
• Using activities, audio or visual
Day 5: Practical Sessions (2 weeks after the program)
• Training Journal – delegates to complete their training journal on their how the conduct the training
• Preparation of Lesson Plan and Training materials
• Stage Presence & Public Speaking
• Handling of Training Room, Equipment and environment,
• Mock training
• Peer Feedback and Audience’s Feedback
• Trainers’ evaluation and feedback

Technical Report Writing for

iTraining Expert — Sun, 20 Sep 2015 16:14:16 +0800

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Technical Report Writing for Engineers and Technical Personnel

OVERVIEW

Reports are your company’s main tool to enable and support critical decision-making. If you are proposing a course of action – either within your company or to a client – the report or proposal you write will be its best advocate.
It takes a lot of skill to communicate technical or commercial information efficiently and accurately. This course has been designed specifically for people who are required to write business reports. It concentrates exclusively on the skills you need to make the writing process easier and the resulting document more effective.

LEARNING OUTCOMES

By the end of the course, you will know how to:
• Analyse your audience and tailor the content to their specific needs
• Use best practice in structuring your document
• Choose words that support your message and don’t distract your reader
• Assess the best places to use graphics, and choose the right image to support your content
• Design and structure a document by analyzing the readership and selecting the right information
• Write clearly and in the correct style for your readers
• Use correct language and grammar
• Use layout, typography and illustrations to help get your message across
• Edit your draft for maximum impact

WHO MUST ATTEND

Technical personnel, executives and engineers.

COURSE DETAILS

Day One
Module 1: Defining the Features of Technical Writing
• Principles and Strategies of Technical Report
• Knowing Your Audience, Purpose and Length of Report

Module 2: Formatting Technical Reports
• Headings, Chapters and sections
• Running headers and footers
• Types of reports and templates to use

Module 3: Get to the Point-Discovering the Main Idea and Arranging Details in Logical Sequence
• Writing styles & techniques
• The 12 golden rules of Writing

Module 4: It Takes Two- The Importance of Audience Awareness
• Focus on your audience’s needs
• Deter word choice, tone, and amount of details to include.

Day Two
Module 5: Style of Writing
• Writing Clear Sentences and paragraphs
• Remove Jargon, Redundancy and Wordiness

Module 6: Graphic Details- Punching Up the Presentation
• Kinds of graphics and their messages
• Suitability for placement in a graphic representation.

Module 7: Group Practice and Interactive Session
• Spotting common language problems ( lengthy and confusing sentence structures, weak vocabulary, etc)
• Editing Content, Logic and Language
• Guided writing practice with examples
Participants are to bring along their reports for group learning, editing and discussion.

Module 8: Putting it all together
• Drafting – the mindset to avoid writer’s block
• Checking your own
• Giving and receiving constructive feedback - what makes a review effective?

PR Writing with Impact,

iTraining Expert — Sun, 20 Sep 2015 16:08:26 +0800

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PR Writing with Impact, Influence and Inspiration in the Digital Age

OVERVIEW

What is PR writing all about?
It’s none other than to grab the reader’s attention, convey information quickly, and invite sharing of your story. It is more than just sending a press release off to the media – the scope has rapidly increased along with digital communications.

With the advent of digital communications, public relations professionals must be able to write easily, logically, and succinctly for a range of purposes and media types.

This hands-on course gives delegates an opportunity to hone their writing skills, whether writing news releases, feature articles, corporate communications or blog posts. Importantly, it also guides you on how to make the most of digital communications, such as social media and search engine optimization to make sure your message is read and shared by the right people.

LEARNING OUTCOMES

By the end of the workshop, participants will:

• Understand the key principles of plain English, including brevity and clarity
• Write an effective news release, by crafting a strong headline and finding a strong news hook
• Apply good writing principles to emails, feature articles, blog posts and speeches
• Create a compelling pitch email
• Understand the role of different PR communication tools such as press releases, newsletters, feature articles, blog posts, briefing documents, online communication.
• Learn how to Search Engine Optimise your communications
• Find new and relevant media for their target publics
• How to communicate with the media and keep your organisation ‘top of mind’
• Learn how to tailor releases and other content to the web
• Learn how to use social media, search engine optimization and web marketing to drive buzz and reinforce PR efforts
• Newsletters and other regular corporate communications with your publics and other ‘owned’ media
• Content marketing – what is it, and does in fit into your public relations efforts?
• Get dozens of practical insider’s tips

WHO MUST ATTEND

This course is not only for communications and public relations staff new to the function, but also for anyone who wants to brush up their writing skills and introduce cutting edge digital PR tactics to their work.

Also for editors and writers for corporate and other organizational publications and online communications, small business owners and freelance writers.

COURSE DETAILS

Day 1: 9.00am - 5.00pm
MODULE 1: THE PRINCIPLES OF PLAIN ENGLISH
Plain English is essential to get your message across – to the media and your audience. We’ll look at the principles and how to simplify your message, with examples and practice.

MODULE 2: WHO IS THE MEDIA?
Media is now highly fragmented and mostly online for many target audiences.

MODULE 3: KNOW YOUR AUDIENCE?
Before you write your release, who are you writing it for?
Have you considered all the target publications relevant to your publics?
Sure an article in the daily newspaper might impress your friends or even your boss, but is this the best place to reach your audience?
We look at how to find media that has high clout, and influencers your target audiences trust.
You’ll develop a list of media targets you may not have thought of previously.

MODULE 4: TAILORING YOUR PRESS RELEASE
How well do you know the publication you are targeting, and how well do they know you?
Before you even start your press release, you need to know how to tailor your release. The same release to every publication often has limited effectiveness.

MODULE 5:THE PRESS RELEASE
Structure - Inverted pyramid
Most press releases and other written communications for the media use an inverted-pyramid style, with the most important and relevant information at the top, followed by gradually less important information. The headline and the first sentence are the two most important parts of a press release. Learn how to make them compelling enough to draw in the editor or reporter.

MODULE 6: The five Ws
Include the five Ws in your first paragraph, ideally in the first sentence:
• Who? The main focus of your story; a person or group at the center of the story
• What? The event or project with which your club is involved
• Where? The location of the event, including a street address
• When? The time, day, and date of an event, or the time period involved for a person or project
• Why? The reason the event, person, or project is significant to the general public
In subsequent paragraphs, provide details about the event or project, or describe how the person or group achieved something extraordinary.

MODULE 7: EMAILS AND COMMUNICATING WITH THE MEDIA
Make sure your pitch email or other media communication gets read – with a great subject line and your compelling angle clearly stated.
Discover other, more effective ways to communicate with the editor, and keep your organisation top of mind, including social media and regular communications.

Day 2: 9.00am - 5.00pm
MODULE 8: BEYOND THE PRESS RELEASE
You can communicate stories to the media in many other ways, such as media alerts, media kits, feature articles, guest blog posts and op-eds.
We look at when each is appropriate.

MODLE 9: WRITING FOR SPONSORED PUBLICATIONS OR ‘OWNED MEDIA’
• Writing for internal and external newsletters and websites
• The principals of newsletters in the digital age, and why you shouldn’t be doing things the same old way
• Writing corporate brochures
• Editorial considerations and guidelines for sponsored publications

MODULE 10: MAXIMISING THE REACH OF YOUR WORK
• How to tailor your releases and other writing to the web
• Maximise the reach of your work whether release, op-ed or speech by using the power of the web and social media
• How to Search Engine Optimise your press release

MODULE 11: CONTENT MARKETING
• What is it? And why could it form part of your PR efforts?
• Develop an outline of a content marketing strategy for your organisation to build your thought leadership and connect with your publics
• Make the most of the owned media you produce.

Professional Presentation Skills

iTraining Expert — Sun, 20 Sep 2015 16:05:00 +0800

*Checkout for more course information, latest dates and training venues on
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Professional Presentation Skills

OVERVIEW

Are you looking to become an effective presenter who can communicate with confidence, power, impact for business?

The Presentation Skills course is customised to focus on building on your confidence using a variety of techniques dealing with presenting in the business world. This is achieved through the engaging delivery, captivating content, powerful language, rhetorical techniques and question handling. The lessons are conducted to ensure participants who participate in this course fully equip themselves with effective techniques in delivering power impact presentations.

You will be taught on the techniques used by effective public speakers and asked to apply these to your business situations. This is a 100% bullet proof confidence boosting - hands-on training that all past participants rave about. Just check out all the testimonies that the past participants boast about and you will see how you too can gain back your 'POWER', 'CONFIDENCE' and 'PERSUASIVENESS' after the training.

It is indeed one of the more rewarding experiences in life to stand up in front of an appreciative audience and wow them. And the skills required to find your own voice and style with your audiences can definitely be learned by anyone. And yet, while many people see public speaking as something they want to enjoy doing, it continues to rank amongst the most often-expressed fears people have. If this describes you, I'd like to show you how you can get past those fears with zero pain, and maximum fun. Getting from Scared -- to Ready and Excited -- can be amazingly easy.

This is a 100% bullet proof confidence boosting - hands-on training that all past participants rave about. Just check out all the testimonies that the past participants boast about and you will see how you too can gain back your 'POWER', 'CONFIDENCE' and 'PERSUASIVENESS' after the training.

LEARNING OUTCOMES

By the end of the training, you will be able to:
• Build rapport with your audience to engage them in your presentation
• Gain energy and have stage presence during your presentation
• Portray a charismatic, powerful and confident image on stage
• Understand and read your audience's body language to hold their interest
• Handle questions or unexpected questions from the audience
• Learn 10+ ways to grab your audience's attention within seconds
• Discover the powerful secrets of a Top Presenters in the world
• Interpret the signals that audience members wish you wouldn't notice, but which helps you tune your presentation more effectively anyway!
• Replace distracting habits with Captivating ones!
• Prepare captivating presentation slides, handouts or visual aids

WHO MUST ATTEND

Anyone who needs to present in front of any audience for work e.g Sales Personnel, PR Relations, Frontliners, Customer Service Personnel, Managers & Senior Managers

Pre-Requisite
Delegates are advised to bring along their prepared presentations (slides/ product demo/ sales kit).

COURSE DETAILS

Day 1
Module One:Initial Presentation
• Short Presentation 1 & Positive feedback provided

Module Two: 3 Keys to Success in Business Presentation
• Introduction and review of the 3 keys to presentation success
• Understanding how people learn and process information
• Understand your perceptions about giving presentations
• Discover why you can look forward to giving presentations
• Introduction to the 3 stages of presentations: Planning, designing/developing and presenting
• Group work incl in this module

Module Three: Plan for Confidence
• Utilizing a variety of planning strategies
• The importance of keeping the audience at the centre of all planning
• Establish your core message and build around it
• How to analyse your audience
• Measuring relevance 1:00-3:30 pm

Module Four: Begin to plan for the emotional injection
• The introduction to storytelling and humour
• How audiences absorb and retain information
• Learn to discriminate between entertaining and informative information

Day Two
Module Four: Design & Develop to Build Confidence in You and Your Message
• Developing materials YOU are comfortable with
• Simplicity is paramount in design
• Develop material that will have the most effect
• Slide design that draws your audience to your message
• PowerPoint as a support not a partner
• Use notes that build your authenticity
• Develop your materials in a mentally and visually logical way
• Development and design activities for groups incl in this module 9:00-10:30 am

Module Five:Presenting Yourself and Your Message With Confidence
• Establish a rapport with your audience before and during your presentation
• Present yourself in a way that puts you and your audience at ease.
• Ensure your core message is well established and repetitious
• The show must go on-you CAN deal with screw-ups
• The holy trifecta of; your body-voice-material
• Questions are always welcome
• Using visual aids to enhance, not hinder
• Storytelling that does more than entertain
• Respect your audience of different backgrounds
• Nervousness as a positive
• Introducing the presentation checklist

Module Six: Final Presentation Preparation
• Individuals plan, design & develop a longer presentation on a topic provided to them. Guidance and coaching given by the trainer

Module Six: Final Presentation
• Individuals plan, design & develop a presentation on a topic provided to them. Guidance and coaching given by the trainer
• Individual participants give some presentation tasks- Feedback provided

People Management Skills- Managing Different Perso

iTraining Expert — Sun, 20 Sep 2015 16:01:47 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]
People Management Skills- Managing Different Personalities
OVERVIEW

Do you some have difficult people that you have to manage?

Do you want to learn how to handle people who seems difficult and stubborn?

Businesses are beginning to rediscover the need for effective managers. While managers could really good at managing projects and their work, they find that the ability to manage people and lead hinder productivity and creates unstable work.

Given that it’s not an answer to expect the Human Resources direct control over the daily management of employees is not the answer, a strong manager must sharpen their people management skills to communicate, lead and move the people to achieve results.

WHO MUST ATTEND

Managers and Senior Management who manage themselves and others

COURSE DETAILS

Day 1
Module 1 – Understanding Personalities at Work
1. Raising awareness the effect of personality styles on communication and harmony at work.
2. Participants learn about their personal styles and those of their team members
3. Understand and work with styles of others

Module 2 – When Values Collide
1. Raising awareness the effect of personal values and attitute at work.
2. Participants learn about their personal values and those of their team members
3. Participants learn to respect each other’s values
4. Participants learn to see how their values align to corporate values

Module 3 – The Art of Flexing and Instant Rapport
1. Participants learn to blend their styles with those of their team
2. Participants are taught how to build rapport to make important interaction with others meaningful

Day 2
Module 4 – Leadership Traits and Styles
1. Raising awareness the effect of leadership styles on communication and influence at work.
2. Participants learn about their own styles and those of their team members

Module 5 – Situational Leadership
1. Understanding that different styles are good for different situations.
2. Participants brainstorm the styles used by great leaders in their case studies

Module 6 – Skill/Will Matrix
1. Participants debate about the importance of Skill Vs Will.
2. Participants learn about which leadership approach is necessary for different combination of skill/will levels.

Personal Data Protection Act 2010

iTraining Expert — Sun, 20 Sep 2015 16:00:48 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Personal Data Protection Act 2010 (PDPA)

OVERVIEW

YB Dato' Sri Ahmad Shabery bin Cheek, Minister of Communications and Multimedia, has made announcement that the Personal Data Protection Act 2010 ("PDPA") comes into operation on 15 November 2013. With PDPA coming into force, data users will have a three-month transitional period to comply with its provisions in respect of existing personal data being processed, but will have to immediately comply with its provisions in respect of new personal data collected.

The penalties for breaching the PDPA include the imposition of fines of up to RM500,000 and/or a term of imprisonment not exceeding two years. Directors, CEOs, COOS, managers or other similar officers have joint and several liability for non-compliance by the body corporate, subject to the due diligence defence.

Will this affect me?
Both the public and private agencies who process their customers' personal data will need to reevaluate their current data privacy policies, processes and personal data management. Indiviuals will now have a new set of mandated rights, whereby they need to be informed about their personal data as well as the rights to access, correct and also to control the procession of the personal date by other parties.

Does this apply to my company?
This act is applicable to Malaysian companies that process personal data. Non-Malaysian companies who use equipment in Malaysia to process personal data is also subject to the PDPA. For non Malaysian companies, a designated Malaysian representative is required in this case.

This training is specially crafted for those who need to know more about personal data protection and who has contact with personal data on a regular basis.

LEARNING OUTCOMES

This seminar is to educate on the legal and practical know-how that will be necessary to your compliance with the PDPA.

By the end of the training, delegates will be able to:
• understand, implement and ensure compliance to the PDPA

WHO MUST ATTEND

Directors, Chief Executive Officers, Chief Financial Officers, General Managers, Human Resource Managers, Compliance Officers. Marketing & Sales Managers, Business Entrepreneurs, Legal Advisor

COURSE DETAILS

Module 1: General Principles on Personal Data Protection Act 2010

Module 2: Notice and Choice Principle
How hard is to comply?
When do you need to seek the consent of data subjects?
How do you seek consent?
What, when and how is a notice served?

Module 3: Compliance: The What, When and How
What do companies need to do in order to comply?
When do companies need to fully comply?
How do companies set up an effective compliance framework?

Module 4: The Principles
Disclosure Principle
Security Principle
Retention Principle
Data Integrity Principle
Access Principle

Module 5: Benefit and Risks
Benefits and challenges in being PDPA complaint
Potential privacy related risks to organisations
Case study on personal data issues and impacts

The principles will provide protection to the individual’s personal data, thereby safeguarding the interests of consumers, and e-commerce, network and non network facility practitioners.

Negotiate To Win

iTraining Expert — Sun, 20 Sep 2015 15:58:28 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Negotiate To Win; Secrets to Improve Your Negotiation Effectiveness

OVERVIEW

In the competitive business environment of the twenty-first century, we are all under tremendous pressure to deliver faster, better and quicker results. Buyers and sellers at the forefront of the commercial relationship and managers negotiating internally, all face increasing pressure to achieve more. This Negotiation training course describes a range of successful negotiating techniques and explains how you can use them to help you achieve your key objectives.
Far too many negotiations left value on the table.

Negotiators sadly divide a small pie after a costly battle while failing to capture offsetting opportunities for joint gain, or win-win deals, but at the cost to relationships and reputation that hinders long-term value.

So is there really a structure that negotiations, amature or experienced, can learn to be a better negotiator?

Good news, this Negotiate to Win workshop takes you through the negotiation process systematically,while honing your interpersonal skills and shaperning your communication skills.

In this intensive, interactive program, you will acquire a framework, tools, techniques, and skills for maximizing the value of your negotiated outcomes by effectively navigating the negotiation process from setup to commitment to implementation.

LEARNING OUTCOMES

• Acquire systematic frameworks for analyzing and understanding negotiation
• Assess and heighten your awareness of your strengths and weaknesses as a negotiator
• Create and maximize value in negotiations
• Gain problem-solving techniques for distributing value fairly while strengthening relationships
• Inculcate the ability to deal with difficult negotiators and hard-bargaining tactics
• Learn how to match the process to the context
• Discover how effectively to manage and coordinate across and behind-the-table negotiations

WHO MUST ATTEND

Senior managers and anyone who needs to solve their day-to-day work and business matters.

COURSE DETAILS

DAY ONE

Introduction
• "The Art of Auctioning"
• “Know Your Strengths and Weakness As a Negotiator now” Assessment

Module 1: Strategic Negotiation
• Understanding Strategic Negotiations and Deal Making
• Four-Stage Process of Negotiation
• Turning Complex Facts to Easy to understand the message
• Workshop – Developing Strategies before your Negotiation

Module 2: The Power of Persuasion In Negotiation
• How Persuasion Works – The Essential Steps for Effective Persuasion
• Persuasive Language Patterns – getting what you want by asking
• Logical and Sensible Sequencing to Persuade
• Workshop – Demonstrating the Power of Persuasion

Module 3: Preparing to Deal – Persuade, Influence, Impress
• Planning to Deal Thoroughly
• Anticipating possible objections and rejections
• Reframing Ideas and Concepts to Engage and Motivate
• Preparing a Strong BATNA Position to Increase Power
• Techniques for Impact and Influence
• Workshop – Strategies & Preparations for Case Study 1

Module 4: Negotiators' Behaviours and Styles
• Visualizing Your Negotiating Partner and Read His/ Her Style
• Assessing Yours and Your Opponent's Negotiating Strategies
• Creating rapport and lasting relationships to sustain Long Term Goals
• Influencing Others Subtly to Connect
• Anchoring Yourself to Your Preferred Mental State
• Developing the Stamina to Persevere and Not Lose Steam in Long Negotiation
• Workshop & Role-Play – Stamina Gym for The Negotiators
Strategic Negotiation & Deal Making 1
Participants form into teams and negotiate on given case study – Test of Strategy, Preparation, Stamina & Capabilities Learnt on Day 1

DAY TWO
Module 5: Overcoming Deadlocks
• Mitigating and Overcoming Deadlocks
• Talking Your Way Out of Difficult Situations
• Applying a Six-Step Process to Negotiating Conflict
• Influencing Through the Other Person’s Strategy
• Achieving Openness
• Role-Playing Conflict Resolution and Mitigation

Module 6: Strategies and Tactics
• Recognizing Tactics Applied by Counterparts
• Knowing How to Counter Dirty Tricks
• Applying Convincing Strategies
• Win – Win: Positional vs Principled Negotiations
• Understanding the Four Step Process Toward Win-Win
• Workshop – Strategies & Preparations for Case Study 2

Module 7: Managing Emotions in the Negotiation Table
• Maintaining Composure and Confidence
• Keeping Negative Emotions in the Dark Pit
• Preventing Provocations and Conflicts in both parties
• Sustaining Influence and Avoiding Resistance
• Leveraging Your Strengths and Values
• Being in Control of Every Word
• Role Play – Emotion Management Skills for Negotiators

Module 8: Negotiating in Green Track
• Breaking Away From Tradition – Where Eagles Dare
• Appealing Your Guts and Assessing Your Logic al Mind
• Calculating Risks and Caution
• Introduction To International Negotiations

Strategic Negotiation & Deal Making 2
•Participants form into teams and negotiate on given case study – Test of Strategy, Preparation, Stamina & Capabilities to manoeuvre through various challenges; develop a win-win situation learnt on Day 1 and 2

Minutes Writing Made Easy

iTraining Expert — Sun, 20 Sep 2015 15:57:01 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Minutes Writing Made Easy

OVERVIEW

Having problems writing minutes of a meeting?

Getting complaints about the way you write the minutes ?

Struggling to select the right vocabulary?

Need help in clarifying grammar?

Get your solutions here by Join us for the One and Only Minute-Writing Workshop that you would ever need.

This 2-Day workshop is designed to help you improve your skills in minute-taking. You will do various fun, edu-training practical activities that will show you how to write accurately and concisely while selecting the right vocabulary and grammar. Sort out the issue once and for all so you get rid of stress and get praises from your bosses for your efficiency.

LEARNING OUTCOMES

At the end of this workshop, you are expected to be able to:
• Identify and understand the types of meetings and the meeting procedures that are required,
• Formulate an agenda and prepare for meetings
• Recognize and manage the common challenges involved in minute-taking
• Use tools and techniques available to record minutes
• Select appropriate vocabulary and correct grammar in minute-taking
• Know when to use active sentences and passive sentences
• Write clear, accurate and concise sentences
• Minimize your grammatical errors when writing minutes

WHO MUST ATTEND

Assistance Managers, Secretaries, Personal Assistants and you who are new to minute-taking or wanting a refresher on minute-taking to better improve your productivity and efficiency at work.

COURSE DETAILS

DAY 1-
Session 1: Understanding a Meeting
• What type of meetings are you in?
• Verbatim Minute Writing vs The Purpose of the Meeting
• Words that are significant in a meeting

Session 2: Skills of Taking Minutes
• Connecting Words in Minutes
• Mastering Synonyms
• How to say it?
• Workshop: Real-life business meetings

Session 3: Transitional Stages of a Meeting and How to Record Them
• Stages of Arguments
• Consequence, Results and Examples
• Defining sentences
• Capturing degree of certainty
• Workshop: Mock meeting

Session 4: The Importance of Action Verbs in Minute-Taking
• Minutes taking vocabulary
• Selecting appropriate verbs to sound professional
• Sentence construction
• Workshop: Spot the Not's

DAY 2- Session 5: Active Sentences versus Passive Sentences
• Understand Active voice, purpose and usage
• Master Passive voice, purpose and usage
• Workshop: Quiz Whiz

Session 6: Getting Less Tense With English Tenses (Grammar)
• Managing the forms of verbs in minute -taking
• Tenses used in minutes taking
• Workshop activity: Flash Test
Session 7: Power Words for Minute-Taking
• Top 100 Business Vocabulary You must have
• When and how to use them to heighten your professional image
• Workshop: Group Editing and final presentation

Interpret & Analyse Financial Statements

iTraining Expert — Sun, 20 Sep 2015 15:51:34 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Interpret and Analyse Financial Statements and Cash Flow Analysis for Better Decision Making

OVERVIEW

This is an advance course after the Finance for Non Finance Managers.

This hands-out practical workshop is a crash course to help decision makers like yourself, to gain deeper understanding of any company’s financial position through analysis of the financial statements.

This is an essential skills for all entreprenuers, board members, company secretaries, directors, managers and high level executives across all industry types.

You don't need to know accounting or be very good at numbers because this is not a 'calculation, debit, credit, ledger' workshop. This is understanding what STORIES the figures are telling and how they will impact your business decisions.

TOP 10 Immediately Useful Decision-Making Benefits

1. Understand the fundamental concepts and terms of corporate finance
2. Better understand the financial risks and benefits of your high level financial decision-making
3. Utilize all of the important financial information in planning to maximize resources and profits
4. Better determine financial weaknesses and opportunities for growth and profit
5. Know the intricacies of a Master Budget - how department budgets interact
6. Know how financial ratios are key to an Annual Report in determining liquidity, solvency, asset utilization and profitability
7. Learn to quickly analyze financial forecasting models to determine profit and breakeven production and sales levels
8. Understand the use of trade credit in financing the cash needs of your department
9. Quickly interpret and understand the terminology of any Financial Statement and be able to make a good business decision based on the financials.
10. Know what questions you should be asking of your Accounting and Finance Professionals in your organization.

LEARNING OUTCOMES

At the successful completion of this course, you should be able to:

• Apply accounting concepts on which the preparation of financial statements are based.
• Describe the major elements of financial statements.
• Define linkages between financial statements.
• Identify some controversies involved in the preparation of financial statements.
• Determine limitations of the information contained in financial statements.
• Ascertain content in relation to the relevance and reliability of specific information contained in a set of financial statements.

WHO MUST ATTEND

If you’re in a Managerial role and you’re making Financial Decisions – You must attend this two-day hands on program.
This high-level program is designed by a seasoned financial professionals to not only give you the financial background and tools you need – but to help you use those financial tools as a manager or executive – to make those important decisions. Those who will benefit include:

• Vice Presidents
• General Managers
• Department Managers
• Directors
• Top executives in all areas of Sales, Marketing, Service Organizations, Manufacturing
• Anyone involved in the financial decisions of your organization.

If your expertise has not included a consistent grounding in financial and managerial accounting practices and concepts – you’ll benefit greatly.

COURSE DETAILS

Day 1: 9.00am – 5.00pm
1. Understanding Accounting Framework
• Understand the different between Conceptual Framework and Regulatory Framework
• What are the Fundamental Accounting Concept and Assumption used in preparing Accounting Records and why these are being used

2. Distinction between Types of Accounts in Financial Statements
• Differentiate between Assets, Liabilities, Expenses, Income and Equity
• Understanding the Accounting Equation
Assets = Liabilities + Equity
• Differentiate between OPEX and CAPEX

3. Different Types Financial Statements and their Impact
• Statement of profit or loss and other comprehensive income
• Statement of financial position
• Statement of changes in equity
• Statement of cash flows

4. What Analysis Tools Decision- Makers Need to interpret Profit or Loss Statement and Statement of financial position
• Vertical Analysis
• Horizontal (Trend) analysis
• Ratio Analysis

Day 2: 9.00am – 5.00pm

5. Evaluate using of Ratios
• Profitability
• Efficiency
• Liquidity
• Leverage of the company
• Valuation of the company

6. Analyse through Detailed study of Cash flows Statements
• Differentiate between Profit and Cash
• Analysis of the Company’s Cash Flows

7. Consider other pertinent Factors to make business decisions
• Notes to the accounts in Published Financial Statements
• Different between Published Financial Statements and Management Accounts
• Limitation of Financial Statements and interpretation techniques

People Management Skills

iTraining Expert — Sun, 20 Sep 2015 14:55:34 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

People Management Skills- Managing Different Personalities

Date: 16/02/2016 - 17/02/2016
Venue: Armada PJ
Time: 9.00am - 5.00pm

OVERVIEW

Do you some have difficult people that you have to manage?

Do you want to learn how to handle people who seems difficult and stubborn?

Businesses are beginning to rediscover the need for effective managers. While managers could really good at managing projects and their work, they find that the ability to manage people and lead hinder productivity and creates unstable work.

Given that it’s not an answer to expect the Human Resources direct control over the daily management of employees is not the answer, a strong manager must sharpen their people management skills to communicate, lead and move the people to achieve results.

WHO MUST ATTEND

Managers and Senior Management who manage themselves and others

COURSE DETAILS

Day 1
Module 1 – Understanding Personalities at Work
1. Raising awareness the effect of personality styles on communication and harmony at work.
2. Participants learn about their personal styles and those of their team members
3. Understand and work with styles of others

Module 2 – When Values Collide
1. Raising awareness the effect of personal values and attitute at work.
2. Participants learn about their personal values and those of their team members
3. Participants learn to respect each other’s values
4. Participants learn to see how their values align to corporate values

Module 3 – The Art of Flexing and Instant Rapport
1. Participants learn to blend their styles with those of their team
2. Participants are taught how to build rapport to make important interaction with others meaningful

Day 2
Module 4 – Leadership Traits and Styles
1. Raising awareness the effect of leadership styles on communication and influence at work.
2. Participants learn about their own styles and those of their team members

Module 5 – Situational Leadership
1. Understanding that different styles are good for different situations.
2. Participants brainstorm the styles used by great leaders in their case studies

Module 6 – Skill/Will Matrix
1. Participants debate about the importance of Skill Vs Will.
2. Participants learn about which leadership approach is necessary for different combination of skill/will levels.

Leadership Skills for Managers

iTraining Expert — Sun, 20 Sep 2015 14:45:54 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Leadership Skills for Managers~ 7 Key Tools for New Leaders

OVERVIEW

"Great leaders get extraordinary things done in organizations by inspiring and motivating others towards a common purpose.” No two leaders are alike. That’s because leadership comes in many different forms: They vary in their management philosophies and have distinct personality quirks. But one idea remains significant –that leadership is unique to each person. Neither science nor formula will produce a leader; leadership is a matter of character.

Leaders are the single most important ingredient in building an engaged, high-performance workforce. All too often these leaders are ill-prepared for their critical new roles. Even when organizations put programs into place to enhance leadership skills, the impact is diluted because of a lack of organizational support. This leads to high rates of leadership failure, low employee loyalty, and, ultimately, poor business performance.

This is not a management course. It is distinctly a leadership program. We believe that leadership is the capacity to influence others to act. Leadership is an "influence process" and processes are observable and "learnable". Leaders groomed through this program would have the ability to build proactive, independent, trusting, proud, involved, respecting and self-sustaining teams or individuals.

KEY CONTENTS
• Define the attributes, roles and responsibilities of a leader
• List the attributes of a leader
• Describe the impact of an effective and ineffective leader
• List the challenges faced by a leader
• Gain awareness of personal leadership competence
• Increase your leadership power
• Increase level of 3 competencies of a manager

LEARNING OUTCOMES

Upon completion of this program, the participants will be able to:
• Define the attributes, roles and responsibilities of a leader
• List the attributes of a leader
• Describe the impact of an effective and ineffective leader
• List the challenges faced by a leader
• Gain awareness of personal leadership competence
• Increase level of 5 skills of a manager

WHO MUST ATTEND

This course is suitable for employees who are transiting into entry level leadership positions.

COURSE DETAILS

Module 1: Leadership Key Fundamentals
• The leadership model that works
• The impact and consequences of leadership
• Your value as a leader

Module 2: Leadership Success Factors
• Task, team and personal requirements

Module 3: The Leadership Shift - New Age Leadership Styles
• The 21st Century Leadership Shift
• Styles of an effective leader vs ineffective leader
• Assessing your leadership traits

Module 4: (Personal Leadership Competence)
Leadership Rule #1– To be a Great Leader, Become a Great Person First
• Your attitude, emotions, behavior

Module 5: Interpersonal Leadership Competence
Leadership Rule Number #2 – The Deeper Your Relationship, the Stronger your Leadership
• Building trust, openness and commitment

Module 6: (Performance Management Competence)
Leadership Rule Number #3: Disciplines of planning, disciplines of execution
• Thinking strategically
• Planning performance
• Managing Performance
• Giving and receiving feedback
• Reviewing and following up
• Going against the “whirlwind”

Module 7: Creating and Sustaining A Team Culture
• Strategies, Principles, Ethics, Gratitude and Appreciation

Project Management and Implementation

iTraining Expert — Sun, 19 Jul 2015 17:14:02 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Project Management and Implementation

OVERVIEW

Today, almost every industry employs Project Management Practitioners. In fact, companies reported that “the first step to achieving a good ROI is professional project planning and implementation” when they ranked Project Management as the top desired skill in the Global Knowledge-Tech Republic 2010 Salary Survey.

So what can you do to distinguish yourself to your current or prospective employer? Experts agree that to advance in your career you must offer employers something that differentiates you from the competitors.
The PM Power Crash Course is the perfect career enhancer including a certificate of competency in the shortest possible time with the latest knowledge and the most effective training methods. You receive a comprehensive workbook which is guiding you through the course and offer a complete reference book when you are on the job.

The crash course will equip each participant with the techniques to effectively manage small/medium projects in full responsibility or to contribute in a support function as a Project Coordinator in a large project.

LEARNING OUTCOMES

Upon completion of this course, delegates will be able to:
• Define a project, program, and project management and its processes.
• Determine effective ways of integrating project management and general business management in an organization.
• Determine ways to effectively integrate a project across an entire enterprise to reduce the impact of change.
• Determine how ethics, integrity, and objectivity affect project management.
• Discuss ways of effectively communicating throughout the Project Lifecycle.
• Determine stakeholders and how they affect the project.
• Describe the Project Management Lifecycle and develop a basic project plan.
• Form an effective project team.
• Recognize one’s own work behaviour style and quickly read other people’s styles.
• Identify how to mesh divergent styles together to achieve project success

WHO MUST ATTEND

Individuals new to project management or project managers seeking a more practical approach to project management. Functional managers and team members in a leadership role also benefit from an understanding of practical approach of project management for any small and medium size projects.
From beginning to end the program is hands on application based and participants experience doing real project simulation that are as real as they will get in the work environment.

COURSE DETAILS

DAY 1

Module 1: Getting to Know One Another As a Team

Module 2: Grasping the Concept

Module 3: Understanding the Big Picture

Module 4: Learning Through Application – Workshop Based
• Project Constraints Analysis
• Project Documentation
• Project Plan and Stages
• Work Breakdown Structure
• Time Limited Resource Scheduling
• Critical Path Analysis
• Programme Evaluation And Review Technique
• Develop Key Stage Work Plans
• Work Allocation DAY 2

Module 5: Computer Assisted Project Management

Module 6: Managing Quality

Module 7: Managing Cost

Module 8: Managing Time

Module 9: Managing Risk

Module 10: Project Administration

Module 11: Project Management Information Systems

Module 12: PROJECT SIMULATION

Managing Changes, Issues & Conflicts

GST Tax Submission (1 day) - Oct 2015

iTraining Expert — Sun, 19 Jul 2015 17:11:39 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

GST Tax Submission (1 day)

Date: 23/10/2015 - 23/10/2015
Venue: Armada PJ
Time: 9.00am - 5.00pm

OVERVIEW

WHY JOIN GST SEMINAR BY ITRAININGEXPERT.COM
1. Let the EXPERTS share with you the Business Impact and Implementation of GST and answer all the questions that you want to know.

*Make sure you attend the GST trainings which the TRAINER is:
1. Fully trained by the Royal Malaysian Customs (RMC)
2. Passed the GST course by RMC and certified GST Tax Consultant
3. Experienced in handling GST implementation and details operations issues
4. Encountered many different issues and problems
5. Has trained and consulted many different businesses and have consistently good ratings from the trainings and advisory given.

This is ONE day GST- Comprehensive Course that Every Business Needs to Know What Exactly To Do to Get Ready and Implement GST in your company. After many discussion with the Customs, accountants and GST Tax Consultants, we've come up with a comprehensive 2 days GST comprehensive workshop that highlights to businesses (like yourself),what to need to know and do to implement the GST module in your business.
GST has an immense impact on your business and you and your staff deserve to understand and know the GST subject in details. Save your time and improve your efficiency in attending good, easy to understand, approachable and professional training providers in Malaysia.

ITRAININGEXPERT has been in the training and development industry for 15 years and we are here to stay for many years to come because we are passionate about training and human capital development.
This is also a small- class setup as we believe in quality and customers' satisfaction.

In the 2014 Budget, the Prime Minister of Malaysia has announced that Goods and Service Tax (GST) will be implemented effective 1 April 2015. Many perceive that GST will affect only the tax department and the software providers. This is a costly mistake as one would miss all the planning opportunities.

It is essential for all departments in an organisation to be aware about this tax system and to understand how it affects their functions. This workshop uniquely adopts a multi-disciplinary approach towards the implementation of GST. The core objective of this course is to allow businesses to use GST to reduce costs and maximise profits – without exploiting the customers.

LEARNING OUTCOMES

At the end of this program, participants will be able to, among others:
• gain back priority on our emotional and physical health
• understand the study of stress and its impact.
• see stress in a different Perception in life
• identify the symptoms of stress
• be conscious about what happens when under pressure
• understand the effects that stress has on the mind
• be able to truly relax and de-stress instantly
• begin implementing goals created to relieve your stress during the session

*Note that GST trainings in-house arrangements are also available:

Specialises in:

i) GST training for Manufacturing companies with more than 1000 employees

ii) GST customised workshop for Oil and Gas related companies in Malaysia

iii) GST training for Service and Consultancy business in Malaysia

iv) GST tax Audit file analysis services

Finance for Non-Finance Managers - Oct 2015

iTraining Expert — Sun, 19 Jul 2015 17:10:13 +0800

*Checkout for more course information, latest dates and training venues on
[url=http:// http://itrainingexpert.com/course-calender.asp]

Finance for Non-Finance Managers

Date: 22/10/2015 - 23/10/2015
Venue: Armada PJ
Time: 9.00am - 5.00pm

OVERVIEW

As manager, you wear many hats managing people and other resources. Because your company’s ultimate goal is return to stakeholders, you want to clearly know how you can show THE FINANCIAL RESULTS in the Financial Statements of the Company. Attend the effective Finance for Non Finance Manager Training Program today.

Because of that, you want to confident in your ability to read and interpret Financial Statements so that you to be an effective, efficient and valuable asset. The good news is you can now learn to use these tools to increase your knowledge and skills. You do not have to be a financial expert before the course because in this workshop, you will learn the financial tools and language in a highly hands-on and practical way. Whether you are managing day to day operations or planning for growth or new product lines, these tools will be invaluable to the decision making process.

LEARNING OUTCOMES

By the end of the course, the delegates will be able to:
• INCREASE your financial literacy & financial vocabulary for business & work
• OBTAIN a competitive edge by understanding the basics principles of accounting and fundamentals of finance and accounting
• EXPOSE yourself to budgetary planning and variance analysis so that you think like an accountant too
• MANAGE cost and increase efficiency of your projects/ departments/ divisions / company or organisation.
• ACQUIRE the skills to detect early warning signs of possible projects or business failure so that you can make wiser decisions
• GRASP & UNDERSTAND useful Financial Tools and techniques required for effective decision making.
• STRESS on the importance of business units in achieving corporate business objective

WHO MUST ATTEND

If you’re in a role and are in some ways involved in Financial Decisions – You must attend this two-day hands on program.
All savvy managers and executives in functions like :
• Sales & Marketing
• Production & Engineering
• Human Resources & Finance and Accounting
• Purchasing & Procurement
• R&D / Production Development
• Anyone who is determined to be successful in his / her career

COURSE DETAILS

Day 1:
Morning- 9.00am - 1.00pm
MODULE 1: SPEAKING ACCOUNTING
Understanding why accounting / finance is important?
• Know the objective of a business / Organisation
• A brief history of Accounting and the purpose of Financial Reports
MODULE 2: ACCOUNTING FRAMEWORK
• Understand the different between Conceptual Framework and Regulatory Framework
• What are the Fundamental Accounting Concept and assumption used in preparing Accounting Records and why these are being used
MODULE 3: TYPES OF ACCOUNTS
• Differentiate between Assets, Liabilities, Expenses, Income and Equity
• Understanding the Accounting Equation
Assets = Liabilities + Equity
• Differentiate between OPEX and CAPEX
Afternoon session: 2:00pm - 5:00pm
MODULE 4: READING FINANCIALS
• Introduction to the various Financial Statements and their uses
• Statement of profit or loss and other comprehensive income
• Statement of financial position
• Statement of changes in equity
• Statement of cash flows
•Tools use in Financial Statement Analysis
• Vertical Analysis
• Horizontal Analysis (Trend Analysis)
• Ratios Analysis – operational ratios, financial ratios and valuation ratios
• Statement of cash flows
• The difference between Profit and Cash and why the saying “Cash is King”
• How to analyse the statement of cash flows
• Other considerations
• How to read Notes to the accounts in Published Financial Statement
• Different between Publish Accounts and Management Accounts
• What are the Limitations of Ratio Analysis

DAY 2 -
Morning Session: 9:00am - 1:00pm
MODULE 5: BUILDING BUDGET
Types of budgets
• Differentiate the various types of budgets – Incremental, Zero-based and Rolling
MODULE 6: COMPARING BUDGET APPROACHES
• When and which is better - Top-down or Bottom-up approach?
MODULE 7: BUDGETING AS A PLANNING AND CONTROL TOOL
• Using the budget to control the business and what are the limitation factors.
• Understanding the Budgeting process and its coordination
• How to forecasting sales revenues and expenses and building up the budgets numbers
• When to adjust the budget to reality
Afternoon session: 2:00pm - 5:00pm
MODULE 8: COSTING DECISION
• Cost Behaviour
• How is Cost being define?
• How to differentiate between the direct and indirect cost?
• Differentiate the controllable and uncontrollable cost
• Cost – Volume – Profit Analysis
• Learning the Contribution formula and thus working with the Break –even Point analysis
• How to decide on the Pricing?

MODULE 9: INVESTMENT APPRAISAL
Understand the basic investment appraisals such as Payback analysis, Return On Investment (ROI) and Net Present Value (NPV) to better make sound decisions.

PR Writing with Impact, Influence and Inspiration

iTraining Expert — Sun, 19 Jul 2015 17:05:41 +0800

*Checkout for more course information, latest dates and training venues on
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PR Writing with Impact, Influence and Inspiration in the Digital Age

Date: 27/10/2015 - 28/10/2015
Venue: Armada PJ
Time: 9.00am - 5.00pm

OVERVIEW

What is PR writing all about?
It’s none other than to grab the reader’s attention, convey information quickly, and invite sharing of your story. It is more than just sending a press release off to the media – the scope has rapidly increased along with digital communications.

With the advent of digital communications, public relations professionals must be able to write easily, logically, and succinctly for a range of purposes and media types.

This hands-on course gives delegates an opportunity to hone their writing skills, whether writing news releases, feature articles, corporate communications or blog posts. Importantly, it also guides you on how to make the most of digital communications, such as social media and search engine optimization to make sure your message is read and shared by the right people.

LEARNING OUTCOMES

By the end of the workshop, participants will:

• Understand the key principles of plain English, including brevity and clarity
• Write an effective news release, by crafting a strong headline and finding a strong news hook
• Apply good writing principles to emails, feature articles, blog posts and speeches
• Create a compelling pitch email
• Understand the role of different PR communication tools such as press releases, newsletters, feature articles, blog posts, briefing documents, online communication.
• Learn how to Search Engine Optimise your communications
• Find new and relevant media for their target publics
• How to communicate with the media and keep your organisation ‘top of mind’
• Learn how to tailor releases and other content to the web
• Learn how to use social media, search engine optimization and web marketing to drive buzz and reinforce PR efforts
• Newsletters and other regular corporate communications with your publics and other ‘owned’ media
• Content marketing – what is it, and does in fit into your public relations efforts?
• Get dozens of practical insider’s tips

WHO MUST ATTEND

This course is not only for communications and public relations staff new to the function, but also for anyone who wants to brush up their writing skills and introduce cutting edge digital PR tactics to their work.

Also for editors and writers for corporate and other organizational publications and online communications, small business owners and freelance writers.

COURSE DETAILS

Day 1: 9.00am - 5.00pm
MODULE 1: THE PRINCIPLES OF PLAIN ENGLISH
Plain English is essential to get your message across – to the media and your audience. We’ll look at the principles and how to simplify your message, with examples and practice.

MODULE 2: WHO IS THE MEDIA?
Media is now highly fragmented and mostly online for many target audiences.

MODULE 3: KNOW YOUR AUDIENCE?
Before you write your release, who are you writing it for?
Have you considered all the target publications relevant to your publics?
Sure an article in the daily newspaper might impress your friends or even your boss, but is this the best place to reach your audience?
We look at how to find media that has high clout, and influencers your target audiences trust.
You’ll develop a list of media targets you may not have thought of previously.

MODULE 4: TAILORING YOUR PRESS RELEASE
How well do you know the publication you are targeting, and how well do they know you?
Before you even start your press release, you need to know how to tailor your release. The same release to every publication often has limited effectiveness.

MODULE 5:THE PRESS RELEASE
Structure - Inverted pyramid
Most press releases and other written communications for the media use an inverted-pyramid style, with the most important and relevant information at the top, followed by gradually less important information. The headline and the first sentence are the two most important parts of a press release. Learn how to make them compelling enough to draw in the editor or reporter.

MODULE 6: The five Ws
Include the five Ws in your first paragraph, ideally in the first sentence:
• Who? The main focus of your story; a person or group at the center of the story
• What? The event or project with which your club is involved
• Where? The location of the event, including a street address
• When? The time, day, and date of an event, or the time period involved for a person or project
• Why? The reason the event, person, or project is significant to the general public
In subsequent paragraphs, provide details about the event or project, or describe how the person or group achieved something extraordinary.

MODULE 7: EMAILS AND COMMUNICATING WITH THE MEDIA
Make sure your pitch email or other media communication gets read – with a great subject line and your compelling angle clearly stated.
Discover other, more effective ways to communicate with the editor, and keep your organisation top of mind, including social media and regular communications.

Day 2: 9.00am - 5.00pm
MODULE 8: BEYOND THE PRESS RELEASE
You can communicate stories to the media in many other ways, such as media alerts, media kits, feature articles, guest blog posts and op-eds.
We look at when each is appropriate.

MODLE 9: WRITING FOR SPONSORED PUBLICATIONS OR ‘OWNED MEDIA’
• Writing for internal and external newsletters and websites
• The principals of newsletters in the digital age, and why you shouldn’t be doing things the same old way
• Writing corporate brochures
• Editorial considerations and guidelines for sponsored publications

MODULE 10: MAXIMISING THE REACH OF YOUR WORK
• How to tailor your releases and other writing to the web
• Maximise the reach of your work whether release, op-ed or speech by using the power of the web and social media
• How to Search Engine Optimise your press release

MODULE 11: CONTENT MARKETING
• What is it? And why could it form part of your PR efforts?
• Develop an outline of a content marketing strategy for your organisation to build your thought leadership and connect with your publics
• Make the most of the owned media you produce.