MNP issues from Maxis to Redone

JimmyChan77 — Sat, 25 Apr 2015 22:34:02 +0800

Hi All,

Would appreciate if someone could help me with this.

On 20th April, I proceed to port out 3 lines(principal) from Maxis to Redone. That day itself, all three lines received SMS, asking my permission to leave Maxis by replying with a "Y" or "N".

Two answered "Y" and one answered 'y'. From then onwards, I did not receive anymore instructions. Next day, I call Maxis helpline, to check the status of MNP. Replied was MNP was rejected due to one of the SMS reply was in small capital letter. I said, my intention was to port out from Maxis, and it does not matter what capital letter I am using. They said they would investigate the issue.

Long story short, from then on, numerous calls to them ended with answer like "will get back to you", "we are still waiting from the relevent dept for answer".

So today, I give them the final warning that if by monday I did not get a satisfactory answer, I will go to CFM or SKMM.

So did anyone resolve their problem thru CFM or SKMM?

Thanks...

Updated 9 May 2015

Finally, get all three lines ported out to redONE. Almost 3 weeks to get things done.

For future porters, go to SKMM or CFM portal and read up their guide lines to get things going.

Lowyat.NET: Latest topics by JimmyChan77

MNP issues from Maxis to Redone