bad service? BLUR service? ASUS, ya, ASUS again!

Lucasadu — Fri, 29 Jun 2012 11:58:08 +0800

2012, valentine day, i bought a laptop for myself, an ASUS N45SL JAY CHOU MYSTIC EDTION. (date is just a coincident... )

somewhere between late month of march 2012, the subwoofer 2.5mm output out of function.

i take it to where i bought for claim warranty.
after A MONTH AND A WEEK, it is back, all work well. i take it back with full satisfaction.

BUT, (yes a but here), they change wrong motherboard for me, as they thought it is same.

what i buy is special edition, but they thought the mother board is same with normal version.

What is the difference?

well, special one, when press the on button, the 1st thing come out on the screen, is a series on ANIMATION of JAY CHOU WITH BACKGROUND MUSIC, is about 3 second.

this function is configurable is BIOS, can turn the music on/off, and the animation too.

but after service, regard what setting i have choose, no animation, only show the logo of ASUS, and the music, its CRACK.

Well, i know a little bit about pc knowledge, so i check the version of bios, my mama, the version is not the latest on asus website, so i flash to the right one.

but, same thing, nothing change.

so, what should i do?

yes send back to service.

and wola, 2 AND A HALF MONTH pass by, 23/6/2012, FINALLY, IT IS BACK.

they change my motherboard. but wait....
what the f......
they change my hdd, all mt data lost, the old hdd is rosak, they said.

well ok, i guess is me who stupid bcos i dint backup.

SO, i start it on the spot, haha, same things happen, i told the boss on the spot, he keeps say sorry.

i was like

but then, i know the fault is not on the boss.

IS ASUS SERVICE BAD.

boss told me he will direct call service center manager and tell him about this, meanwhile wait for his response.

28/06/2012, thursday.
Someone call me, he told me very sorry about what happened, he admit that is them overlook my problem.
he provide me a solution, arange a pick up direct to my workspace , and when he got my laptop, he will REACTVATED the animation.

i agree.

but today, i feel somethings goes wrong

What do he mean ACTIVATE?

i try to think about it, then here goes the email i send to him:

Hello Marco,
i have a few question to ask you, i have called your office phone few time this morning between your working hour but there is no one answering the phone.I believe your working hour is between 10am - 7pm, right?

1).Are you from skudai service center or lowyat plaza?if you are from skudai, then how do you activate it personally since you want to send my laptop back to lowyat?
2.) Yesterday, you told me your technician overlook my problem, you said you can solve it if i send back the laptop to you then you can activate back, but what do you mean by activate?
install the software?
flash the bios?
OR change bios setting by enable the "fancy start" & turn the "post logo type" to animated instead of static?
if that so , then you can CANCEL the pick up service, because I HAVE TRIED TO ENABLE FANCY START & TURN POST LOGO TYPE TO ANIMATED in THE 1ST DAY I GOT MY LAPTOP FOR THE LAST SERVICE,

ALL I GET IS CRACK MUSIC, IT JUST WONT WORK.
its not the bios version problem too, i flash it to the bios where i download from asus website.

So base on my knowledge i have to say that this problem is a result of a WRONG MOTHERBOARD, YES, AGAIN.

3.)I hope my guess is wrong, if that so , please inform me asap. But If you realize that it is not as simple as you think,
please cancel the pickup service, if they come today, i wont give them, unless you give me a clear solution.

Please understand my situation, my work require lot of computer use, please note, a weeks without laptop is consider my maximum limit now.

A month or even more? Its pain in my ass.
Lastly, thank you for your concern, please cancel the pickup service if what i say is right, driver only waste their time.

Reply me asap once you read this email, do call me once you have a reliable solution.

and one more thing, i have call your office for 7 times when i am writing this email as i believe talk to you over the telephone is better, but no one answering the phone. The last call is call out on 11 am, and for sure it is between your office working hour.

Thank you Marco.

and NOW IM STILL WAITING HIS CALL.

I WILL UPDATE HERE AS SOON AS I GOT ANY RESPONSE.

OVERALL, IT IS JUST BAD, IS NOT JUST BAD, IT IS REALLY REALLY INCREDIBLY EXTRAORDINARY BAD.

11:47am, same day as the email.

the person in charge email me this:

Dear Mr. Toh,

Warmest greetings from ASUS Malaysia.

Actually, we need to update the driver into your system in order to get back the actual setting of your model. It is not as the option 2 you mentioned.

We're in Lowyat, KL, FYI.

If you have further clarification, do email us, thanks.

then i reply back:

Dear Macro,

thanks for the fast reply.Your service is wonderful.

so, if process to pick up now, can i get it back in one week ?before next Saturday?
as i have an important presentation at Indonesia, i cant go without my laptop.

if the answer is yes, then yo can proceed now.

thank you.

just after few minute the email send, he call me and tell me he is sure that i can get my laptop back before next friday.

im trying to be rational here, so guess this guy is trying his best to solve my problem

But ya, before next friday we wont know what happen, for now my only hope is he do his best.

BTW, on 12:13 pm, another guy call me and told me that he has sent me an e mail with 3 pdf attached, i have to print out them , 2 set, one to give the driver to file, and one i keep myself.

and one more thing, i have to pack my laptop in a box, any box will do, hope this information will help any fellows out there.

3:32 pm, same day.

i keep call their office, i want to ask can i have a copy of the driver, god know what will happen in future, is for back up, but so far still no one answer my call, look, is 3 pm now.

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bad service? BLUR service? ASUS, ya, ASUS again!