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NEED HELP DITAQ COMPUTER PROBLEM

Tatiana_s — Tue, 18 Oct 2011 14:46:59 +0800

Hello!

Had anyone to deal with Ditaq Computer (ditaqcomputer.com; Puchong, Selangor, Malaysia)?
My name is Tatiana. I am from Moscow, Russia. I am in trouble dealing with this company.
In December, 2010 I searched for DDR3 memory. I have found it in Ditaq Computer Web shop. On December, 25th, 2010 I was registered on this site as the Customer, and I has received the following message from them:

25.12.2010, 12:51, "DiTaQ support systems" <support@ditaqcomputer.com>:
Dear Customer ,
You successful created your Customer Account, now you got following featues in our shop.
-Customer shopping cart - Every item remains registered until you go to the cash box, or the products are deleted from the shopping cart.
-Addressbook - Now we can send the products to the postal address selected by you. The perfect way to get a birthday present.
-Previous orders - you can check your previous orders at any time.
-Opinions about products - tell zour oppinion about our products to other customers
If you have questions to our customer-service, contact us directly: .
Caution: This eMail-address was announced to us by a customer. If you did not announce yourself, please send an eMail to .
(Actually it is strange, no address - where eMail to ?)

On December, 31st, 2010 I has made the order in Ditaq Computer Web Shop: I ordered DDR3 memory module, which I searched.
I received from them the invoice in the same day. I hadn't time to make the payment this very day. December, 31st, 2010 was the last day before New Year's holidays, so I could make the payment only on January, 11th, 2011.
On January, 11th, 2011 I have paid their invoice.
A few days after my payment, I have checked up the condition of my order on ditaqcomputer.com, and I have found out that my payment to them did not arrive. I have sent to them the message with the question about my order. On January, 23rd, 2011 I have received the reply from them:

Re: Your order Nr: *** / Friday, 31. December 2010
From: info@ditaqcomputer.com
To: ***** <*****@*****.***>
Date: January 23, 2011 at 09:44

So far we can not find any payment from. Could you send us a proof of payment. thanks.
*********************************
DiTaQ Computer
info@ditaqcomputer.com
*********************************

After that, of course, several times I sent them the messages containing the confirmation of my payment. It was: my payment order and the SWIFT from our bank (asserting that my money to them sent.)
But any responses from them was not!
On february 16, 2011 I have again checked up the status of my order on ditaqcomputer.com , and I have found out that my order is cancelled!!! On my question to them about this, I have received from them the following message:

16.02.2011, 12:49, "DiTaQ billing systems" <info@ditaqcomputer.com>;:
Dear Customer ,
The status of your order changed.
New status: Cancel
For questions, feel free to anwser to this mail.

To tell the truth, I have found this situation very strange, considering that I in time and have in full paid their invoice. Also in their website in section Condition of Use is specified "3.6 Every order is a binding order and can not be terminated or cancelled. Unless Customer pay a termination or cancellation fee from 20% of the total order amount." First: I did not ask them to cancel my order. Second: I did not pay them any "termination or cancellation fee" (here, maybe it would be appropriate to put "Smile" icon, but believe me, there's not a laughing matter!)
After that I sent them "the pile" of messages regarding my order.
I have not received any reply from them!
In fact, the situation when my payment to Ditaq Computer has not come said to me, first of all, that I myselve have made something incorrectly. To make the situation clear, I made the request to their bank (this is MAYBANK - MALAYAN BANKING BERHARD). I made the request to MAYBANK about the status of my payment. This operation, by the way, cost to me 150 USD since I addressed the foreign Bank. On March 24, 2011 I have received the reply from MAYBANK, asserting that the money of my payment has already been credited to Ditaq Computer's account (I mean the SWIFT: MBBEMYKL and the IBAN: 512343538204 specified in their invoice). This has been done already on 13 January 2011!!!
Many times I have sent Ditaq Computer messages regarding my order. These messages contain the confirmation of my payment and SWIFT of MAYBANK.
But I did not receive any reply from them! Deathly! silence!
The situation is terrible, really shocking!!! I ordered them the hardware. I promptly and fully paid for my order, and I showed them the proof of my payment (a confirmation of my bank and also of their bank - MAYBANK). I did all necessary (and, maybe, even more than necessary!) to provide performance of my order. And I still have NOTHING FROM THEM RECEIVED! And they do not respond my emails!
Maybe I did something wrong?! I don't know! I many times bought the different equipment (including - online purchases) from different sellers, but such situations as THIS was never!
Now, when I try to login as the Customer on Ditaq Computer web shop, I get a message: "...such e-mail adress is not registered"! As I at all was not! What to me now to think?!
It is - incredible! They claimed that they will sent me ordered equipment within 3-4 days after payment. But it was already more than nine months, and I do not have it! They first got my money, then canceled my order, and no longer respond to any messages!
What can i say?
One of my friends, knowing about the situation, said about this company only as: "Liars! Grifters!" I do not know how to objected these words! And I don't know how can I recommend someone to deal with Ditaq Computer!
I am trying to contact them, found on the Internet their phone numbers. There are: 60-1700 80 9800; 60-3 8062 5700; 60-1332 86245; 60-1332 8634; 60-8942 7592. All of these numbers are "dead"("out of service", "disconnected", etc...)...
This is - f*#% great! They don't answer my e-mails, their phones don't respond!
I posted this message here because I NEED HELP!:
If you have experience in dealing with such problems, I would be grateful if you prompt me - how to solve this situation!
If you know how to contact them please let me know! (I mean they REAL phone number, e-mail, adress etc.)

Tataina_s
Please e-mail me: sunvivamma@gmail.com

Question about Ditaq Computer

Tatiana_s — Sun, 16 Oct 2011 16:36:37 +0800

Hello!

Had anyone deal with Ditaq Computer?
My name is Tatiana. I am from Moscow, Russia. I am in trouble dealing with this company.
In December, 2010 I searched for DDR3 memory. I have found it in Ditaq Computer Web shop. On December, 25th, 2010 I was registered on this site as the Customer, and I has received the following message from them:

25.12.2010, 12:51, "DiTaQ support systems" <support@ditaqcomputer.com>:
Dear Customer ,
You successful created your Customer Account, now you got following featues in our shop.
-Customer shopping cart - Every item remains registered until you go to the cash box, or the products are deleted from the shopping cart.
-Addressbook - Now we can send the products to the postal address selected by you. The perfect way to get a birthday present.
-Previous orders - you can check your previous orders at any time.
-Opinions about products - tell zour oppinion about our products to other customers
If you have questions to our customer-service, contact us directly: .
Caution: This eMail-address was announced to us by a customer. If you did not announce yourself, please send an eMail to .
(Actually it is strange, no address - where eMail to)

On December, 31st, 2010 I has made the order in Ditaq Computer Web Shop: I ordered DDR3 memory module, which I searched.
I received from them the invoice in the same day. I hadn't time to make the payment this very day. December, 31st, 2010 was the last day before New Year's holidays, so I could make the payment only on January, 11th, 2011.
On January, 11th, 2011 I have paid their invoice.
A few days after my payment, I have checked up the condition of my order on ditaqcomputer.com, and I have found out that my payment to them did not arrive. I have sent to them the message with the question about my order. On January, 23rd, 2011 I have received the reply from them:

Re: Your order Nr: *** / Friday, 31. December 2010
From: info@ditaqcomputer.com
To: ***** <*****@*****.***>
Date: January 23, 2011 at 09:44

So far we can not find any payment from. Could you send us a proof of payment. thanks.
*********************************
DiTaQ Computer
info@ditaqcomputer.com
*********************************

After that, of course, several times I sent them the messages containing the confirmation of my payment. It was: my payment order and the SWIFT from our bank (asserting that my money to them sent.)
But any responses from them was not!
On february 16, 2011 I have again checked up the condition of my order on ditaqcomputer.com , and I have found out that my order is cancelled!!! On my question to them about this, I have received from them the following message:

16.02.2011, 12:49, "DiTaQ billing systems" <info@ditaqcomputer.com>;:
Dear Customer ,
The status of your order changed.
New status: Cancel
For questions, feel free to anwser to this mail.

To tell the truth, I have found this situation very strange, considering that I in time and have in full paid their invoice. Also in their website in section Condition of Use is specified "3.6 Every order is a binding order and can not be terminated or cancelled. Unless Customer pay a termination or cancellation fee from 20% of the total order amount." First: I did not ask them to cancel my order. Second: I did not pay them any "termination or cancellation fee" (here, maybe it would be appropriate to put "Smile" icon, but believe me, there's not a laughing matter!)
After that I sent them "the pile" of messages regarding my order.
I have not received any reply from!
In fact, the situation when my payment to Ditaq Computer has not come said to me, first of all, that I myselve have made something incorrectly. To make the situation clear, I made the request to their bank (this is MAYBANK - MALAYAN BANKING BERHARD). I made the request to MAYBANK about the status of my payment. This operation, by the way, cost to me 150 USD since I addressed the foreign Bank. On March 24, 2011 I have received the reply from MAYBANK, asserting that the money of my payment has already been credited to Ditaq Computer's account (I mean the SWIFT: MBBEMYKL and the IBAN: 512343538204 specified in their invoice). This has been done already on 13 January 2011!!!
Many times I have sent Ditaq Computer messages regarding my order. These messages contain the confirmation of my payment and SWIFT of MAYBANK.
But I did not receive any reply from them! Deathly! silence!
The situation is terrible, really shocking!!! I ordered them the hardware. I promptly and fully paid for my order, and I showed them the proof of my payment (a confirmation of my bank and also of their bank - MAYBANK). I did all necessary (and even more than necessary!) to provide performance of my order. And I still have NOTHING FROM THEM RECEIVED! And they do not respond my emails!
Now, when I try to login as the Customer on Ditaq Computer web shop, I get a message: "...such e-mail adress is not registered"! As I at all was not! What to me now to think?!
It is - incredible! They claimed that they will sent me ordered equipment within 3-4 days after payment. But it was already more than nine months, and I do not have it! They first got my money, then canceled my order, and no longer respond to any messages!
What can i say?
My friend Alexander, knowing about the situation, said about this company not only as: "Liars! Grifters!" I do not know how to objected these words! And I don't know how can I recommend someone to deal with Ditaq Computer!
I am trying to contact them, found on the Internet their phone numbers. There are: 60-1700 80 9800; 60-3 8062 5700; 60-1332 86245; 60-1332 8634; 60-8942 7592. All of these numbers are "dead"("out of service", "disconnected", etc...)...
It is - great! They don't answer my e-mails, their phones don't respond.
I posted this message here because I need help:
If you have experience in dealing with such problems, I would be grateful if you prompt me - how to solve this situation!
If you know how to contact them please let me know! (I mean they REAL phone number, e-mail, adress etc.)

sunvivamma@gmail.com