Huawei Mate 9 - Current Leakage Issues

Cmlam — Tue, 18 Apr 2017 18:31:45 +0800

I have buy a HUAWEI Mate 9 Smartphone. But the experience gave me a great disappointment.
THE PHONE HAVE CURRENT LEAKAGE PROBLEM. (AFTER COMPLAINT TO HUAWEI TECHNICAL DEPARTMENT, THEY ADMITTED THAT THE PHONE GOT THIS ISSUE)

I have a bad experience on the company. When they promote the smartphone and so call the premium service, but is lousy. The call themselves 1 to 1 replacement within 12 months warranty. Do you know what will happen when you need replacement. They will tell you to wait 1~2 days and because not stock and they tell you to change colors (that still normal due to stock shortage)
So, the next day i called up to check the phone is it ready? The technical department guy say ok. Ready. So, I bring the complete set of smartphone to the department, and guest what. They said, the only changing the phone itself only not the complete set... and even worse... they are giving us the replacement phone not from the seal box.
It is just keep in a normal plastic bag, which i feel like a re-condition handset after all. VERY DISAPPOINTED

Below are the incident/story i would like to shares;

I have purchase a new set of smartphone model HUAWEI MATE 9 on 26th March 2017.
27th March 2017:
After a full charge of the phone, I’m testing it without make any call to check the battery standby hours, so, after 5 days the battery level drop to 36% so , I try to charge again, and this time I found out that the phone have current leakage problem during charging period because it happen when I touch the outer aluminium case.
5th April 2017:
First complaint logged in to address to the technical department to troubleshooting the problems for me.
7th April 2017:
I collected back the handset and result finding from them are nothing wrong, they reset everything and telling me everything is fine and ready to use. But, when i return home and plug in the adapter for charging, the current leakage still there.
So, i call back the technical department and express my disappointment and they said that was what they can do, and direct me to call the customer service hotline for further complaint. So on the same day, I called their hotline, and nothing surprises me, they said that they did not handle technical issue, and ask me to talk to technical department again.
So, after hung up the phone, give me no choice but to call back the technical department agian. But this time, the technical department personal asks me to waiting till Monday or Tuesday because they said Customer Service department will hand over the case report to them. So I wait again for 2 more working days.
11th April 2017:
So I call technical department on Tuesday (11th April) and tell them; i need new replacement phone since they do not have any feedback on this. So they agree to order 1 set for me, but have to wait, they said will order for me.
12th April 2017:
So today, I received from huawei 1 replacement handset claim by them is a new set. (In which i doubt so). After return home with the new handset, quickly, plug in to check, Still have current leakage, so i call back technical department, but this round they said they cannot resolve me problem and that’s happen to all mate 9 model. So they asked me to call customer service to login another round of my complaint. And ask me to get solution from customer service department.
On the same day, I called them and email them my purchase invoice for them to verify and do whatever findings. Customer services agent told me that they will check it out revert to me within 72 hours. (Est. from 24 hours to 72 hours) But I’ve waited with 15th April, and yet they never call me. So, end up I call up and customer service and they told me to wait until Monday because technical department off already. So I have no choice but to wait till Monday again.
17th April 2017:
I have been waited the whole day but the never call up, so after 4:30pm I call back to the customer service department and express my disappointment again. So by 6:50pm, a person named sally from their department call up and giving me a not acceptable solution, which is to continue using the current leakage phone with a Plastic phone cover. Which I told them and emphases that, they have 2 options.
Option 1 – Given me a none current leakage smartphone. That’s simple.
Option 2 – If they cannot fulfill option 1, I need a refund, I don’t feel like using a current leakage phone.
And I gave them 24 hours to give me a reply on this.
18th April 2017:
Time now is 5:56pm.
I still not receive any reply from them even I call them at 5:15pm just now. The excuses given by them is the still need time to resolve my case. Which I told them I cannot wait any longer but they didn’t seem to giving me any answer but just to delay the process.

Shisya Cafe

Cmlam — Mon, 13 May 2013 19:02:00 +0800

Any idea that Shisya business still going well?
I planned to open a shisya cafe... Place not firm yet.. (KL / Selangor Area)

Since I'm new in shisya cafe business, would like to get some advise from you guys that willing to share...

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Huawei Mate 9 - Current Leakage Issues

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