Lowyat.NET: Latest topics by yeefan_chan

WTS Panasonic GF5

yeefan_chan — Sat, 31 Mar 2018 22:06:54 +0800

Item(s):Panasonic GF5

Package includes: Camera, Lens, Camera Bag, Battery, Battery Charger & Cleaning Tool Kit

Price: RM 600

Warranty: N/A

Dealing method: COD

Location:Klang Valley

Contact method/details: Inbox
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Item(s) conditions: Good condition. Working perfectly fine

Picture:

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Reason for sale: To buy a better camera

Voice Engineer

yeefan_chan — Fri, 11 Nov 2016 14:33:08 +0800

Name of Company: Dimension Data

Role: Jr/Snr Engineer

Salary: Attractive Salary Pacakge + Bonus

Responsibility:

Provide support for clients across the country, mostly through remote client support and site visit. Light overseas travel required for training
Responsible for initial system configuration, installation and troubleshooting for contact centers, 911 centers, banks, and other corporations. Servers are configured for analog signals, digital station tap, and VoIP interception for phone systems such as Cisco, Avaya, Nortel, and Avtec.
Analyze and resolve complex client issues.
Provide on-site consulting services to the enterprise, including support for short- and long-term projects

In this role, you will be troubleshooting issues from calls not recording properly to complete system outages for customers
You will also assist with maintenance upgrades and preventive maintenance checks on customer systems to provide them with the most up to date and optimal operating environment for the server.

Skills Requirement:

VoIP Background
SIP Background
Cisco Background
Call recording platform experience strongly preferred in NICE or Verint.
Working knowledge of Avaya
Great customer managing skills
Programming

Contact Person: yeefanchan11@gmail.com

Technical Support Engineer @ Sonus Network

yeefan_chan — Fri, 11 Nov 2016 14:26:26 +0800

Name of Company: Sonus Network

Role: Technical Support Engineer

Remuneration: more than RM 5k (Depends on Experience)

Requirements: Please refer to below position summary

Contact Person: yeefanchan11@gmail.com

Position Summary

Working in the EMEA Customer Technical Support Group, based in KL, for a given customer or customers. Responsible for receiving, owning, working and ultimately resolving all issues relating to the named customer(s) including priority bug tracking, escalations, RMA, upgrades, deployment, etc. and any additional duties deemed necessary by TAC management.

Primary Duties and Principal Activities
Provide Technical Assistance Centre (TAC) cover to Tier 3 level support responsibilities with minimal direction from management as needed.
Establish an area of expertise with guidance from management in which the engineer will work toward becoming a subject matter expert on a particular product or area of knowledge.
Update CRM and own and work customer Incident Reports to conclusion effectively accurately and in a timely manner.
Take direction from TAC management but also work independently as needed providing guidance, drive and leadership to more junior engineers.
Communicate effectively, clearly and concisely (both written and verbal) with management /customer(s)/Vendors and peers.
Build and maintain skills on current and legacy Sonus platform and applicable technologies as well as identifying, engaging and training for needs of future platform/releases/applicable technologies.
Lead in escalating 3rd party vendor field problems.
Perform other duties as may be required to insure success of the support team and customers.
Travel as needed to customer sites for purpose of onsite support or resident engineer types of activities.
Work out of regular daytime hours or weekend on occasion in order to accommodate customer maintenance windows and customer schedules..
Become familiar with and comply with Sonus policies and procedures

Required Experience

BS/MS in Telecommunications/Computer Science or Foreign equivalent

At least 4-7 years of experience in a technical customer support role with commensurate skills in customer support.

This position requires direct interaction with customers, peers, engineering, and sales. Personnel in Escalation Management Team are required to be Subject Matter Experts in both the protocols and products they support. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have rudimentary knowledge of C/C++ code, as well as in-depth knowledge of Linux, Perl Scripting and Voice Over IP Telephony Architecture and Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. The job requires that the individual be able to recreate and isolate customer issues in their particular realm of expertise while working autonomously and with peers. This position requires, SIP, H.323, Telephony Routing Translations skill, Security Protocol knowledge, and an in-depth knowledge of signaling protocol standards and usage.

Key Skills/Requirements
Ability to build and maintain strong customer service relationships.
Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally.
Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues.
Ability to be a strong team member, build relationships with colleagues and set the example by eager participation.
Document issues and produce records appropriate for customer and management for Incident Status Reports
Strong organizational and time management skills.
Ability to produce technical documentation as required for customer and internal use.
Ability to work flexibly, due to shifted working hours (uplifted pay).
Ability to travel internationally at short notice as and when required.

Pantai Hillpark Phase 2 - Small Room To Rent

yeefan_chan — Sat, 23 Nov 2013 20:46:47 +0800

Monthly Rental:
RM500

Preference
Chinese Only

Description
Fully furnished Single Room:
1. Mattress
2. Workstation with chair
3. Book Shelf
4. Basic wardrobe
5. Shirt hanger
6. Ceiling fan

Shared area:
1. Kitchen with microwave oven, stove, kettle, cooking utensils and kitchen cabinet.
2. Shared bath room.
3. Living room with sofa, TV (hypp TV) and book shelf.
4. Unifi 20Mbps.
5. Washing machine.
6. Clothes hanger.
7. Shoes shelf.
8. Iron + iron board.

Extras
Air-Cond
Cooking Allowed
Internet
Near KTM / LRT
Washing Machine

Note:
1. Monthly utilities will be shared evenly. Average about RM30-RM40 per month per person (water + electricity + unifi).
2. For public transport: 10 mins walk to bus stop. (Radpid KL U74, T632, T633 and UM bus stop here)
3. 2 months deposit.
4. Ready to move in 1st December 2013.

If you are interested, kindly call or whatsapp @ 017-9858519 for more info.

For more information, please refer to this link http://www.ibilik.my/rooms/608392/pantai-h...e-room-for-rent