http://forum.lowyat.net/ Sat, 25 Jul 2026 09:49:26 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/514311 Hi all<br /><br />My system is currently suffering some sorts of occasional lag. apparently the lag does not depend on the CPU/memory load because most of the time it happens during light usage (internet browsing/listening to music/video), and sometimes even during idle.<br /> <br />I always monitor my system performance using Process XP, and found whenever this lag occur, Hardware Interrupts (second from top in the Process column, refer to the attached snapshot) take up to 10% of CPU resource. As you can see, the rest of the running processes are all idle. Memory load is also quite low and doesn&#39;t justify the lag.<br /><br />A major symptom of this lag is unsmooth, dragging sound/video when playing audio or video. I checked Device Manager but nothing is going wrong with the hardware. Also, apparently the rest of the system would lag. <br /><br />Besides, occasionally I have also heard tapping sound from inside my casing. And yes, as the tapping sound comes, the lag (the Interrupts-take-10% thingy) follows. Is it my hard disk? it is still brand new, bought last June. <br /><br />I tried to check is there&#39;s any corrupted file or directory by running disk check (command chkdsk /F so that it runs during next boot-up). but found no error or corrupted file.<br /><br />Everything is back to normal once I restarted my system. During normal condition, the Hardare Interrupts never take up more than 1% of the CPU.<br /><br />I didn&#39;t manage to find any other clue besides those mentioned above.<br /><br />Enclosed are the HijackThis log and Process XP screenshot. My PC specs are as written in my signature.<br /><br />Any help would be deeply appreciated. Thank you in advance.<br /><br /><!--SPOILER BEGIN--><div class="spoilertop" onClick="openClose('034ca4949c296e74fd93e8c272d5f461')" style="font-weight: bold"><u>&raquo; Click to show Spoiler - click again to hide... &laquo;</u></div><div class="spoilermain" id="034ca4949c296e74fd93e8c272d5f461" style="display:none"><!--SPOILER END-->Logfile of Trend Micro HijackThis v2.0.2<br />Scan saved at 11:38:53 PM, on 9/2/2007<br />Platform: Windows XP SP2 (WinNT 5.01.2600)<br />MSIE: Internet Explorer v7.00 (7.00.6000.16512)<br />Boot mode: Normal<br /><br />Running processes:<br />C:&#092;WINDOWS&#092;System32&#092;smss.exe<br />C:&#092;WINDOWS&#092;system32&#092;winlogon.exe<br />C:&#092;WINDOWS&#092;system32&#092;services.exe<br />C:&#092;WINDOWS&#092;system32&#092;lsass.exe<br />C:&#092;WINDOWS&#092;system32&#092;Ati2evxx.exe<br />C:&#092;WINDOWS&#092;system32&#092;svchost.exe<br />C:&#092;Program Files&#092;Windows Defender&#092;MsMpEng.exe<br />C:&#092;WINDOWS&#092;System32&#092;svchost.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccSetMgr.exe<br />C:&#092;WINDOWS&#092;system32&#092;Ati2evxx.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccEvtMgr.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;PIF&#092;{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}&#092;PIFSvc.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;SNDSrvc.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;SPBBC&#092;SPBBCSvc.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;CCPD-LC&#092;symlcsvc.exe<br />C:&#092;WINDOWS&#092;system32&#092;spoolsv.exe<br />C:&#092;WINDOWS&#092;Explorer.EXE<br />C:&#092;WINDOWS&#092;sttray.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccApp.exe<br />C:&#092;Program Files&#092;ATI Technologies&#092;ATI.ACE&#092;CLI.EXE<br />C:&#092;Program Files&#092;Windows Defender&#092;MSASCui.exe<br />C:&#092;WINDOWS&#092;system32&#092;ctfmon.exe<br />C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;Acrotray.exe<br />C:&#092;Program Files&#092;Adobe&#092;Photoshop Elements 3.0&#092;PhotoshopElementsFileAgent.exe<br />C:&#092;Program Files&#092;Symantec&#092;LiveUpdate&#092;ALUSchedulerSvc.exe<br />C:&#092;Program Files&#092;Diskeeper Corporation&#092;Diskeeper&#092;DkService.exe<br />C:&#092;WINDOWS&#092;system32&#092;lkcitdl.exe<br />C:&#092;PROGRA~1&#092;Yahoo&#33;&#092;MESSEN~1&#092;ymsgr_tray.exe<br />C:&#092;WINDOWS&#092;system32&#092;lkads.exe<br />C:&#092;WINDOWS&#092;system32&#092;lktsrv.exe<br />C:&#092;Program Files&#092;Common Files&#092;Microsoft Shared&#092;VS7DEBUG&#092;MDM.EXE<br />C:&#092;Program Files&#092;Norton AntiVirus&#092;navapsvc.exe<br />C:&#092;Program Files&#092;National Instruments&#092;Shared&#092;Security&#092;nidmsrv.exe<br />C:&#092;WINDOWS&#092;system32&#092;nisvcloc.exe<br />C:&#092;Program Files&#092;Norton AntiVirus&#092;IWP&#092;NPFMntor.exe<br />C:&#092;Program Files&#092;Adobe&#092;Photoshop Elements 3.0&#092;PhotoshopElementsDeviceConnect.exe<br />C:&#092;WINDOWS&#092;system32&#092;STacSV.exe<br />C:&#092;Program Files&#092;Alcohol Soft&#092;Alcohol 120&#092;StarWind&#092;StarWindService.exe<br />C:&#092;Program Files&#092;Common Files&#092;Macrovision Shared&#092;FLEXnet Publisher&#092;FNPLicensingService.exe<br />C:&#092;WINDOWS&#092;system32&#092;svchost.exe<br />C:&#092;Program Files&#092;ATI Technologies&#092;ATI.ACE&#092;cli.exe<br />C:&#092;Program Files&#092;ATI Technologies&#092;ATI.ACE&#092;cli.exe<br />C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;Security Console&#092;NSCSRVCE.EXE<br />F:&#092;apps&#092;procexp.exe<br />C:&#092;Program Files&#092;Internet Explorer&#092;iexplore.exe<br />C:&#092;Program Files&#092;Messenger&#092;msmsgs.exe<br />C:&#092;Program Files&#092;Trend Micro&#092;HijackThis&#092;HijackThis.exe<br /><br />R1 - HKLM&#092;Software&#092;Microsoft&#092;Internet Explorer&#092;Main,Default_Page_URL = <a href='http://go.microsoft.com/fwlink/?LinkId=69157' target='_blank'>http://go.microsoft.com/fwlink/?LinkId=69157</a><br />R1 - HKLM&#092;Software&#092;Microsoft&#092;Internet Explorer&#092;Main,Default_Search_URL = <a href='http://go.microsoft.com/fwlink/?LinkId=54896' target='_blank'>http://go.microsoft.com/fwlink/?LinkId=54896</a><br />R1 - HKLM&#092;Software&#092;Microsoft&#092;Internet Explorer&#092;Main,Search Page = <a href='http://go.microsoft.com/fwlink/?LinkId=54896' target='_blank'>http://go.microsoft.com/fwlink/?LinkId=54896</a><br />O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:&#092;Program Files&#092;Internet Download Manager&#092;IDMIECC.dll<br />O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:&#092;Program Files&#092;Common Files&#092;Adobe&#092;Acrobat&#092;ActiveX&#092;AcroIEHelper.dll<br />O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:&#092;Program Files&#092;Norton AntiVirus&#092;NavShExt.dll<br />O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll<br />O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:&#092;Program Files&#092;Norton AntiVirus&#092;NavShExt.dll<br />O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll<br />O4 - HKLM&#092;..&#092;Run: [SigmatelSysTrayApp] sttray.exe<br />O4 - HKLM&#092;..&#092;Run: [ccApp] &quot;C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccApp.exe&quot;<br />O4 - HKLM&#092;..&#092;Run: [StormCodec_Helper] &quot;C:&#092;Program Files&#092;Ringz Studio&#092;Storm Codec&#092;StormSet.exe&quot; /S /opti<br />O4 - HKLM&#092;..&#092;Run: [ATICCC] &quot;C:&#092;Program Files&#092;ATI Technologies&#092;ATI.ACE&#092;CLIStart.exe&quot;<br />O4 - HKLM&#092;..&#092;Run: [Windows Defender] &quot;C:&#092;Program Files&#092;Windows Defender&#092;MSASCui.exe&quot; -hide<br />O4 - HKLM&#092;..&#092;Run: [Symantec PIF AlertEng] &quot;C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;PIF&#092;{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}&#092;PIFSvc.exe&quot; /a /m &quot;C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;PIF&#092;{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}&#092;AlertEng.dll&quot;<br />O4 - HKLM&#092;..&#092;Run: [Acrobat Assistant 8.0] &quot;C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;Acrotray.exe&quot;<br />O4 - HKCU&#092;..&#092;Run: [ctfmon.exe] C:&#092;WINDOWS&#092;system32&#092;ctfmon.exe<br />O4 - HKCU&#092;..&#092;Run: [Yahoo&#33; Pager] &quot;C:&#092;PROGRA~1&#092;Yahoo&#33;&#092;MESSEN~1&#092;YAHOOM~1.EXE&quot; -quiet<br />O4 - Global Startup: Adobe Gamma Loader.lnk = C:&#092;Program Files&#092;Common Files&#092;Adobe&#092;Calibration&#092;Adobe Gamma Loader.exe<br />O8 - Extra context menu item: Append to existing PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIEAppend.html<br />O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIECapture.html<br />O8 - Extra context menu item: Convert link target to existing PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIEAppend.html<br />O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIECaptureSelLinks.html<br />O8 - Extra context menu item: Convert selected links to existing PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIEAppendSelLinks.html<br />O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIECapture.html<br />O8 - Extra context menu item: Convert selection to existing PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIEAppend.html<br />O8 - Extra context menu item: Convert to Adobe PDF - res://C:&#092;Program Files&#092;Adobe&#092;Acrobat 8.0&#092;Acrobat&#092;AcroIEFavClient.dll/AcroIECapture.html<br />O8 - Extra context menu item: Download All Links with IDM - C:&#092;Program Files&#092;Internet Download Manager&#092;IEGetAll.htm<br />O8 - Extra context menu item: Download with IDM - C:&#092;Program Files&#092;Internet Download Manager&#092;IEExt.htm<br />O8 - Extra context menu item: E&amp;xport to Microsoft Excel - res://C:&#092;PROGRA~1&#092;MICROS~2&#092;OFFICE11&#092;EXCEL.EXE/3000<br />O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:&#092;PROGRA~1&#092;MICROS~2&#092;OFFICE11&#092;REFIEBAR.DLL<br />O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:&#092;WINDOWS&#092;Network Diagnostic&#092;xpnetdiag.exe<br />O9 - Extra &#39;Tools&#39; menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:&#092;WINDOWS&#092;Network Diagnostic&#092;xpnetdiag.exe<br />O9 - Extra button: Yahoo&#33; Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:&#092;Program Files&#092;Yahoo&#33;&#092;Messenger&#092;YahooMessenger.exe<br />O9 - Extra &#39;Tools&#39; menuitem: Yahoo&#33; Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:&#092;Program Files&#092;Yahoo&#33;&#092;Messenger&#092;YahooMessenger.exe<br />O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:&#092;Program Files&#092;Messenger&#092;msmsgs.exe<br />O9 - Extra &#39;Tools&#39; menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:&#092;Program Files&#092;Messenger&#092;msmsgs.exe<br />O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - <a href='http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1187032171781' target='_blank'>http://www.update.microsoft.com/microsoftu...b?1187032171781</a><br />O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:&#092;Program Files&#092;Adobe&#092;Photoshop Elements 3.0&#092;PhotoshopElementsFileAgent.exe<br />O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:&#092;WINDOWS&#092;system32&#092;Ati2evxx.exe<br />O23 - Service: ATI Smart - Unknown owner - C:&#092;WINDOWS&#092;system32&#092;ati2sgag.exe<br />O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:&#092;Program Files&#092;Symantec&#092;LiveUpdate&#092;ALUSchedulerSvc.exe<br />O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccEvtMgr.exe<br />O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;ccSetMgr.exe<br />O23 - Service: Diskeeper - Diskeeper(R) Corporation - C:&#092;Program Files&#092;Diskeeper Corporation&#092;Diskeeper&#092;DkService.exe<br />O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:&#092;Program Files&#092;Common Files&#092;Macrovision Shared&#092;FLEXnet Publisher&#092;FNPLicensingService.exe<br />O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:&#092;Program Files&#092;Common Files&#092;InstallShield&#092;Driver&#092;1150&#092;Intel 32&#092;IDriverT.exe<br />O23 - Service: LiveUpdate - Symantec Corporation - C:&#092;PROGRA~1&#092;Symantec&#092;LIVEUP~1&#092;LUCOMS~1.EXE<br />O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;PIF&#092;{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}&#092;PIFSvc.exe<br />O23 - Service: Lookout Citadel Server (LkCitadelServer) - National Instruments, Inc. - C:&#092;WINDOWS&#092;system32&#092;lkcitdl.exe<br />O23 - Service: National Instruments PSP Server Locator (lkClassAds) - National Instruments, Inc. - C:&#092;WINDOWS&#092;system32&#092;lkads.exe<br />O23 - Service: National Instruments Time Synchronization (lkTimeSync) - National Instruments, Inc. - C:&#092;WINDOWS&#092;system32&#092;lktsrv.exe<br />O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:&#092;Program Files&#092;Norton AntiVirus&#092;navapsvc.exe<br />O23 - Service: NBService - Nero AG - C:&#092;Program Files&#092;Nero&#092;Nero 7&#092;Nero BackItUp&#092;NBService.exe<br />O23 - Service: National Instruments Domain Service (NIDomainService) - National Instruments, Inc. - C:&#092;Program Files&#092;National Instruments&#092;Shared&#092;Security&#092;nidmsrv.exe<br />O23 - Service: NI Service Locator (niSvcLoc) - National Instruments Corp. - C:&#092;WINDOWS&#092;system32&#092;nisvcloc.exe<br />O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:&#092;Program Files&#092;Norton AntiVirus&#092;IWP&#092;NPFMntor.exe<br />O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;Security Console&#092;NSCSRVCE.EXE<br />O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:&#092;Program Files&#092;Adobe&#092;Photoshop Elements 3.0&#092;PhotoshopElementsDeviceConnect.exe<br />O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:&#092;Program Files&#092;Norton AntiVirus&#092;SAVScan.exe<br />O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;SNDSrvc.exe<br />O23 - Service: SPBBCSvc - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;SPBBC&#092;SPBBCSvc.exe<br />O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:&#092;WINDOWS&#092;system32&#092;STacSV.exe<br />O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:&#092;Program Files&#092;Alcohol Soft&#092;Alcohol 120&#092;StarWind&#092;StarWindService.exe<br />O23 - Service: Symantec Core LC - Symantec Corporation - C:&#092;Program Files&#092;Common Files&#092;Symantec Shared&#092;CCPD-LC&#092;symlcsvc.exe<br /><br />--<br />End of file - 10930 bytes<!--SPOILER DIV--></div><!--SPOILER DIV--> average.joe Technical Support Mon, 03 Sep 2007 00:16:33 +0800 http://forum.lowyat.net/topic/498055 hi<br /><br />I am using the driver v1.90 (XP versiobn) (the latest and the only available from Canon website) to install my i255 after I have my XP SP2 Home reinstalled. However the installation went into an abrupt failure when it comes to copying .chm files into the printer installation directory. As shown in the attached image. Even though there were prompts asking if I want to continue setup without thise .chm files, still the installation failed. <br /><br />As per the connection is concerned, I have already ensured that the printer is correctly connected through USB port and is switched on. Now I have no idea of what could have caused the installation to fail, and how to solve this.<br /><br />By the way I&#39;m yet to try installing from the cd provided with the printer since I had mistakenly misplaced it somewhere and now still digging for it.<br /><br />Any hints and help is deeply appreciated.<br /><br />Thank you. average.joe Technical Support Thu, 02 Aug 2007 14:50:44 +0800