[WTH] IT Technical Support Engineer

kenfriend — Thu, 25 May 2017 15:47:56 +0800

IT Technical Support Engineer
TeamCloud Solution Sdn Bhd
Petaling Jaya
MYR 3,000 - MYR 4,000

Job Description

As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with IT management.

Responsibilities:

· To provide technical assistance to clients for products & services.

· To provide guidance to clients for products & services.

· To troubleshoot errors related to hosting-related services (Windows & Linux).

· To monitor servers’ performances.

· To ensure servers are working on optimum performance.

· To reply to clients via Helpdesk.

· To answer and reply to phone calls on Technical related issues.

· To perform weekly & monthly server maintenance.

· Involved in various company’s system implementation projects

Requirements:

· Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Engineering

(Computer/Telecommunication), Computer Science/Information Technology /Computer –

Network/System/Database Admin or equivalent.

· Strong organizational skills with ability to prioritize effectively.

· Has some helpdesk/service desk background.

· Has experience working in SLA driven environment.

· Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.

· Previous experience with remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.

· Required language(s): English.

· Preferred language(s): Bahasa Malaysia, Mandarin.

· Applicants must be willing to work in PJ/KL.

· Applicants must be willing to work on shift.

· Applicants must have own transport. Preferably a car.

· Applicants should be Malaysian citizens or hold relevant residence status.

· Preferably junior executives specializing in IT/Computer – Network/System/Database Admin or equivalent.

Technical Requirements:

· Windows OS desktop, Networking.

· Microsoft Office 365 – Word, Excel, PowerPoint, Outlook.

· Working level TCP IP networking, LAN cabling, On-site support.

Desktop, Laptop, MacBook, Basic Network and wireless network, printing, DNS.

Interested candidates please send resume to hr@teamcloud.my , mondo.raj@teamcloud.my .

infected with Cryptowall 3.0 help

kenfriend — Tue, 27 Jan 2015 14:44:01 +0800

Computer was infected with a cryptowall virus. Scanned the computer with malwarebytes, combofix removal tool. I deleted the virus registry, services. The virus Encrypted all my documents and files . And worst of all , pay 350usd for it to decrypt .
Any expert here can help? any solution to get my files back.

[attachmentid=4319495]
[attachmentid=4319496]

EDIT: already clean virus (fresh install recommended), my files are still encrypted, the solutions for decryption is only supported on cryptowall 2.0 virus . currently i think no solutions for Cryptowall 3.0 yet.

EDIT 2 : Paid 350USD , got back all the files.

EDIT 3 : There is no solution for decryption, for those who wants their files back you got to pay the ransom.

i forgot my laptop password

kenfriend — Mon, 15 Sep 2014 16:10:09 +0800

Hello,

I have a Toshiba laptop. ( Model : dynabook satellite j72 )
I forgotten my password , i can't even get into the bios.
I had tried removing cmos battery and that did not work.

Is there any way to reset/remove the password?

Laptop Fan !

kenfriend — Thu, 26 May 2011 15:59:00 +0800

i hav acer laptop aspire4741g . i think the fan not running and what should i do ??..

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[WTH] IT Technical Support Engineer

infected with Cryptowall 3.0 help

i forgot my laptop password

Laptop Fan !