RedOne - Help

b8kgytx — Mon, 12 Oct 2015 19:00:33 +0800

Hi

I have an existing line on RedPlan58 that i have used for more than a year, therefore this line is no longer under contract.
I would like to change the plan to RedPlan8 + 500MB data bundle.

Any RedOne agent here who is willing to help me do it ?

Thanks!!

MNP Issue

b8kgytx — Thu, 01 Oct 2015 20:23:28 +0800

Hi Sifus

Currently i am on RedOne registered under my name. I went to U-Mobile last week to request to port out from RedOne to U-Mobile.

After three port out attempts, i still get the port request denied from RedOne. I called U-Mobile each time to check RedOne's reject code and was told that the IC number does not match and advised me to call RedOne to verify my IC number. I called RedOne to verify my IC number and it is indeed correct. But when i asked RedOne if my IC number is correct then why does the system reject my port out request? They could not answer my question and kept telling me to check with U-Mobile if i registered correctly.

So now i am stuck in limbo but personally i feel that RedOne is the culprit here but their Customer Service is not very helpful which make me furious. Can somebody give me advice on what can i do to solve this ?

I appreciate genuine answers on how to solve this issue and not promoting which other telco is better.

Thanks in advance for your guidance.

Mattress

b8kgytx — Fri, 31 May 2013 20:26:08 +0800

What mattress do you guys recommend for back problem? Needs a bed that is hard and lasting. Preferably within RM2K..

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RedOne - Help

MNP Issue

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