Lowyat.NET: Latest topics by GentleGiant

IT Applications Support Analyst - APAC

GentleGiant — Wed, 02 Mar 2016 10:32:23 +0800

IT Applications Support Analyst - APAC
(Based in Kuala Lumpur)

Reporting to the Regional IT Applications Manager – Asia Pacific (APAC), the IT Application Support will be responsible to support various business teams in region. The IT Application Support will work with business team and handle application issues and ad-hoc requests. The IT Application Support will work with offshore technical team for bug fixing and enhancement development. The IT Application Support will execute and comply with IT development standards and methodologies.

Job Summary

 Provide 2nd level applications support & configuration to business users
 Liaise with development team for 3rd level support & application releases
 Support Application Manager in communication with business users and the application team to discuss system requirements and enhancements
 Manage change request process which includes:
o requests submitted by the regional countries,
o prioritizing of the change requests with stakeholders
o tracking of the status of each change request
o following up with related CR documentation on Salesforce
 Work with the application team to analyze user requirements and propose appropriate solution or alternatives, if any
 Participate and/or coordinate functional testing and documentation of approvals for UAT
 Manage end to end of the UAT process/session, which includes:
o keeping track of the status/results of the test case,
o coordinating meeting with the super users,
o following up on the UAT results and action plans
 Prepare release notes on each release cycle
 Coordinate and knowledge transfer to Service Desk team
 Successfully engage in multiple initiatives simultaneously
 Work independently with users to define concepts and under direction of project managers
 Drive and challenge business units on their assumptions of how they will successfully execute their plans
 Ensure that users requirements is in-line with the project objectives
 Gain understanding of key business processes which utilize regional applications which include but not limited to Human Resource activity, Order Fulfillment, Timesheet processing, Payroll, Billing, Finance (AR, AP, GL, Financial close activity)

Education:

 Bachelor Degree or equivalent experience in Information Systems or Computer Science relevant qualification and good understanding of the software development life cycle.

Experience:

 Minimum of 2 years of working experience, with min 1 years on similar role
 Report generation
 Advantageous and preferred:
 Finance, HR/Payroll systems, Microsoft Dynamics
 MS.NET, Excel Macro and SSIS/SSRS

Skills:
 Must be customer focused with both internal and external business customers
 Median level SQL scripting
 Strong analytical, trouble shooting and problem solving skill
 Good documentation skill
 ITIL knowledge
 Excellent verbal and written communication skills in English and the ability to interact professionally with diverse groups, executives, managers and subject matter experts.
 Good team player

Please do PM me for further information.

IT Service Desk Analyst

GentleGiant — Wed, 16 Dec 2015 15:48:38 +0800

Looking for IT Service Desk Analyst to be based in KL near to Pavilion.

Requirements :

- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.

- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

- Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases

- Good troubleshooting and communication skills

- Min. 1 Year Service Desk experience

- Malaysian Only.

Please do PM me for further details

Looking for Service Desk Analyst

GentleGiant — Wed, 07 Oct 2015 13:17:41 +0800

Looking for IT Service Desk Analyst to be based in KL. This position would be based at a reputable Recruitment Agency in KL. This is for an internal position.

Requirements :

- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.

- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

- Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases

- Good troubleshooting and communication skills

- Some Service Desk experience but not mandatory

- Malaysian Only. Malay or Chinese Preferred

Please do PM me for further details

Seeking Dot Net Developer

GentleGiant — Wed, 07 Oct 2015 13:12:46 +0800

Kelly Services, Inc., a leader in providing workforce solutions, is seeking a .NET Developer to be based at KL office which is located at Jalan Perak (near to Pavillion and KLCC). This is a Contract-to-Perm position with the qualified candidate converting to a permanent role with Kelly Services within 6 months.

Essential Functions:
The Software Engineer II will be responsible for development and support of web applications using primarily .NET technologies. Specifically, C#, .NET 4.0 (and above), Windows Communication Foundation (WCF), ASP.NET, MVC, jQuery, Telerik/Kendo, SQL Server and Oracle.
Development duties include analysis, design, prototyping, programming and unit testing of software or new functions. Support responsibilities include system troubleshooting, debugging, performance tuning and maintenance of existing software. In addition, the Software Engineer must:
• Work according to approved requirements and detailed specifications and/or design document(s).
• Rely on experience and judgment to plan and accomplish goals.
• Work with limited direct supervision and exercise independent judgment.
• Take ownership of the projects and tasks assigned.
• Provide lead support for software programming tasks based on assignment.
• Excel in a team-oriented environment.
• Ensure that deliverables meet or exceed functional, technical, and performance requirements.
• Demonstrate excellent problem-solving skills.
• Possess an excellent attention to detail.
• Consistently meet task deadlines while maintaining high quality standards.
• Rely on specifications and pre-established technical guidelines.
• Provide on-call, third tier support as assigned.
• Accurately record time for all hours worked.

Required Qualifications:
• Bachelor's degree in computer science or related field.
• Minimum of four (4) years programming background required including a minimum of three (3) years’ experience developing web software applications.
• Hands-on experience with current versions of core Microsoft technologies for .NET development.
• Current development experience with SQL development and RDBMS, HTML, JavaScript, JQuery, XML, CSS, REST and SOAP Services.
• Experience in using application development frameworks.
• Good oral and written communication ability.

Preferred Qualifications:
• Experience with T-SQL and SQL Server Management Studio.
• Experience in an agile team environment with a good understanding of the principles of agile software development and how to apply them to real-world situations.

• Ability to complete complex programming assignments using C# and other .NET technologies.
• Experience using TFS (Team Foundation Server) or VSO (Visual Studio Online).
• Oracle and PLSQL.
Ideal but not mandatory qualifications:
• Ektron or EPiServer CMS development experience.
• SharePoint 2010 or higher custom development experience.

Please do email to Antony Brahin at antony_brahin@kellyservices.com.my for more information or to submit your CV.

Setapak Ria Condo to Rent

GentleGiant — Mon, 06 Apr 2015 14:51:44 +0800

Condo to Rent at Setapak Ria Condominium.

Features

- 3 Room 2 Bath
- Kitchen Cabinet
- Air Cond in Masterbed Room
- Water Heater in both bathroom

Rental : RM1600 (neg)

Contact Amy at 012 917 2685

Service Desk Analyst

GentleGiant — Thu, 18 Dec 2014 15:24:36 +0800

Looking for IT Service Desk Analyst to be based in KL. This position would be based at a reputable Recruitment Agency in KL. This is for an internal position.

Requirements :

- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.

- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

- Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases

- Good troubleshooting and communication skills

- Some Service Desk experience but not mandatory

Prefer Malay or Chinese and Malaysian only (Sorry, not being racist but needs to balance my team)

Please do PM me for further details

Condo to Rent

GentleGiant — Tue, 11 Mar 2014 08:19:07 +0800

Condo to Rent at Setapak Ria Condominium.

Features

- 3 Room 2 Bath
- Kitchen Cabinet
- Air Cond in Masterbed Room
- Water Heater in both bathroom

Rental : RM1700 (neg)

Contact Alex at 013 255 5793

Promotions by Telcos

GentleGiant — Tue, 21 Jun 2011 10:25:13 +0800

Just wondering, why does Telcos are being very unfair to those who are Post Paid customer and being paying regulary every month.

But all promotions are targeting Pre-Paid users (http://thestar.com.my/metro/story.asp?file=/2011/6/21/central/8920403&sec=central)

Are we the post paid user are a no value to them?