Complaint against @REDFIELD

cyferwong — Thu, 13 Jun 2019 17:29:14 +0800

Forumer you are complaining against: [@REDFIELD] / Victor Teh Wui King Maybank 112679067465

Item being sold: Nintendo Switch Neon (Used)

Original thread link: https://forum.lowyat.net/topic/4787971

Date of transaction: 8 June 2019

Details/timeline of the complaint :

3rd June 2019
11:04PM
- Initially I open a topic selling a Used Nintendo Switch Neon with no purchase receipt on lowyat priced at rm 899 on 3rd June 2019

4th June 2019
10:38PM
- REDFIELD pm me on 4th of June 2019 inquiring the postage price and region of the said console.
11:41PM
- I told him the console is sold already because there is already buyer that have placed deposit for the said console.

8th of June
8:04PM
- I messaged @REDFIELD via whatsapp asking if he is still looking for Nintendo Switch because I have other set that is available.
- The available Nintendo Switch Neon is another set with purchase receipt on August 2018 and is priced at rm949 which include courier and postage insurance fee.
8:59PM
- He requested video of the said console to show that it is a working unit. I sent him photos of the Console,box,accessories,purchase receipt and also video of me testing the console on Megaman X Legacy
- He agreed and requested for more pictures with a note attached written cyferwong@lowyat.net. I abide and sent him 2 photo of the console with the written note (cyferwong@lowyat.net)
9:33PM
- He transferred the money on 8th of June 2019 9pm, I asked if he wants it to be sent on Sunday or Monday since J&T express opens everyday. He wants it to be posted on Monday.
- He told me to give him the tracking once I posted, I agreed. I also capture video displaying the console serial number and joycon serial number. The video also display me testing on analog (to show there is no issue with any drifting) and also tested on each of the button input to show that all the input have no issue. I did not press the home button and screen capture button because Input Device doesn't display the screenshot/home button.

9th June 2019
11:03PM
- I once again sent 4 photos of the console set before and after wrapping them up to be ready for postage tomorrow.

10th of June 2019
11:27AM
- I informed REDFIELD that I am heading to J&T Express and I sent him picture of the parcel with tracking numbers and postage slips.

12th of June 2019
11:16AM
- REDFIELD first message stated he received the parcel and said he received the console but the home button is broken, he threaten to report me for selling faulty product unless I refund him rm50 to repair the said issue.
- I told him that I tested everything before I wrapped up the console sets and everything works. I requested a video of the home button not working but he ignored my request.
- He accused me that I already knew the console wasn't working and the initial buyer rejected/returned the console then I sell it to him.
- I clarified to him that the console that I initially posted in lowyat isn't the same console (The initial console has no purchase receipt hence it is cheaper at rm899). I also told him that the said console is still in my possession because the buyer have placed deposit but yet to collect it.
- He stated that he doesn't trust me and asked me to refund rm50 for repair. I stated a few points to him mentioning:
a) The set he received isn't the same set as the one that is already sold
b) The sold set is still on me because the buyer placed deposit but yet to collect it
c) I told him that I always test the console before I do postage . I told him that I also tested it on a game.
d) If the home button doesn't work, he can refer to the shop written on the receipt.
e) Refund won't be made
- REDFIELD said that he will report me.
11:44am
- As a seller, I felt that it's partially my responsibility to at least check on it so I check with Impulse to inquire about the warranty. Turns out Joycon warranty is only 3 months.
- I told REDFIELD that if he wants then he can send back the console to me and I will refund the sum. But upon considering the cost of courier (Around rm26), I'm considering to just give him RM50 and be done with it.
- I told REDFIELD that I am willing to refund RM50 on the condition of him showing a video capturing that the home button isn't working with his lowyat ID written on a note in it.
2:16PM
- REDFIELD again ignored my request and instantly accuse me knowing the home button is broken before I sell it to him. Telling me off why would I waste time pretending not to know anything
- I told him to accuse me all he wants but I am trying to accommodate to this issue. I also told him that I have sold plenty of Switch consoles and some of it is via postage but none of the buyer have any issue. I told him again that I am willing to refund RM50 but all I wanted to see the is the video because I personally tested the console before packing and posting it.
- I shared screenshot of my chat between me and the buyer that placed deposit on the first console (the one doesn't have receipt) to let REDFIELD know that there is a buyer that did placed deposit and is picking it up this weekend. 3 screenshot of the said discussion is shared.
- I told REDFIELD that I am just trying to prove that I am not lying nor am I trying to sell any defective product/item. I am only requesting a video with his ID attached in it showing the home button isn't working and I am willing to refund rm50. REDFIELD read my message but did not reply. (3:27PM)
8:14PM
- I messaged REDFIELD again to ask for the video recording showing the home button isn't working. I told him to send it to me and I will refund RM50. No reply.

13th of June 2019
11:56AM
- REDFIELD finally replied and told me he will send later since he's busy now. I told him for the video to go to system setting to show the serial information and test the home button on serial information screen.
12:51PM
- He sent me a video with his lowyat ID noted on it but I find it insufficient because:
a) Serial Information screen isn't on the video
b) I can't hear anything since he tested in on a game, I cannot hear any button clicking sound. It felt as if the button is just lightly tap
12:53PM
- I sent a video example to show him how. I also told him that my video have distinctive clicking sound when I pressed the home button.
12:59PM
- REDFIELD starts throwing insults at me stating I'm a liar and I sold him broken switch then pretended that I know nothing about it.
- I told him that I'm trying to accommodate to him regardless of how rude he is towards me and all the accusation. He framed me for selling him rejected console but I shared to him my chat with the other buyer. I also showed him a video example of how to demonstrate the button/console isn't working but he chose to insults me instead.
- I told him that I am willing to refund RM50 but I just need a proper video showcasing that the button doesn't work.
- I told him to just do it like what I did in my video and I will refund him RM50.

From time and time again I tried to resolve and accommodate to this issue the best that I can. I tried to be civil and respectful when I discuss this issue with him but all he gave in return is insults and accusations one after another. I tried to provide refund on a condition of a video based on what I wanted to see but he ignored me and wouldn't do that. When he does, he ignore what I asked him to record and starts insulting me again.

Album of screenshots and photo of the discussion
https://imgur.com/a/s5Vjihq

Video that is shared in the discussion
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Sold

cyferwong — Mon, 03 Jun 2019 23:04:24 +0800

Sold

WTS Used Nintendo Switch Games (SOLD)

cyferwong — Sat, 01 Jun 2019 02:57:20 +0800

Item and Price(s):

WTS Used Nintendo Switch Games:

Megaman X Legacy Collection (code redeemed) = rm79 (Sold)
Snipperclips Plus = rm99 (sold)
AOT2 = rm119 (Sold)
Xenoblade Chronicle 2 = rm149 (Sold)
DOA Extreme 3 Scarlet = rm189 (Sold)

Switch Pro Controller = rm199 (Sold)

(Switch pro con have no warranty left, you may test upon meeting up and try until you are satisfied)

Dealing method: Cod and Postage (Additional rm10 (Penisular) and rm12 (East Malaysia) via J&T express. Risk will be bear by buyer.

Location: Taman Sri Sentosa KL

Contact method/details: Do pm me if you are interested

<WTS> PSV JRPG games (SOLD)

cyferwong — Thu, 27 Oct 2016 11:53:40 +0800

WTS:

(All Item is SOLD)

Deception 4 Blood Ties : RM SOLD
Mind 0 : RM SOLD
HyperDimension Neptunia Rebirth 1 :RM SOLD
Conception 2 Limited ed (Soundtrack included) : RM SOLD

Special Price for bundle = SOLD~~ (free postage as well. Will provide discount for COD)

Additional surcharge for postage [RM 8 (Peninsula Malaysia) / RM 12 (Sabah and Sarawak)]

COD location : Kuchai Lama Old Klang Road or nearby PJ area

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Complaint against @REDFIELD

Sold

WTS Used Nintendo Switch Games (SOLD)

<WTS> PSV JRPG games (SOLD)