Lowyat.NET: Latest topics by normal_user

Communication and Multimedia Satisfaction Survey

Thu, 01 Jan 1970 07:30:00 +0800

Communication and Multimedia Satisfaction Survey

normal_user — Tue, 16 Dec 2014 17:56:30 +0800

I am with the opinion that many amongst us are not satisfied with telephone/internet service providers and broadcasters(drop calls, coverage, unfair practice, billing, etc), yet complaints took so long to be resolved. As part of a public funded research team, I am inviting you (Lowyat.net forummers) to share your complaint/service experience with your service providers.

Please spend some time to answer a survey pertaining to complaint handling among service providers by clicking the link below:

https://docs.google.com/forms/d/1AVk23A9xOf...N33hrE/viewform

The results will be analyzed using statistical tools, and the final report shall be submitted to agency under the purview of MCMC. Your participation in this survey will surely perhaps make a difference.

Thank you very much in advance for your cooperation.

Beware- Top Form Waterproofing Specialist

normal_user — Mon, 12 Aug 2013 15:30:32 +0800

Hello guys

Please accept my apology if I'm not using the right thread to post. But I believe this thread is suitable to warn people about this conjob contractor.

I just like to warn people here about this so-called 'waterproofing expert', Top Form WaterProofing Specialist & Construction. Its really painful experience dealing with these people. They advertise through cards and leaflets to residentials especially in Subang, Shah Alam, etc. Since I have no contacts on waterproofing contractors, I thought that they are experts in the business based on their claimed expertise. They charged me RM1,600 for roof repairs using only zinc plates, PU & waterproofing materials, two labors with only 2 hours of job, promise me warranty and yet when water is still leaking in my house and I made complaint to them, they completely ignore my calls and SMSes (spent more than a week calling them).

Their modus operandi is simple. The company will send their sales people to come to your house with a speed of light. The first one will drop by with a Toyota Hilux and claimed to be the Taukeh. In my case, this guy called 'Ah Keong' will inspect the roof and problem. They will show pictures of successful roof and waterproofing works which they claimed to have perform on shoplots and residential houses. Cincai-cincai they will quote the price and request for deposit. They will give u the receipt of the deposit with the remaining balance written. When asked why the price is high, they said the costs are mostly due to the complexity of the job and requires a lot of time to perform. The taukeh will know how to persuade you by claiming that they focus on quality which other contractors are lacking of. Obviously they know how to convince customers to fork out large sums of money to those plain joe or jane who have no idea how much rooftop repair may cost.

The next day, they sent 2 workers (driving a different Toyota Hilux) to do the waterproofing works, which surprisingly doesn't take a long time as previously claimed. The moment they received the balance, they said no receipt is given since they already gave the earlier one.

I felt quite stupid for falling to this trap. In the receipt, there's no official address, just contact numbers which are pretty useless since they wont bother to entertain your complaints. They are only interested in catching their next victim and earn $$$ thousands of your hard earned cash. I don't know whether the police or the Consumer Claims Tribunal can process my complaint.

So, let this be a lesson for all. Don't ever believe on Flyers or Cards dropped in your mailbox claiming that they are experts waterproofing, pumbling, wiring etc. Make it a habit to Google, and ask family and friends first for reliable and well-known contractors.

Beware: Top Form Waterproofing Specialist

normal_user — Mon, 12 Aug 2013 15:18:01 +0800

Hello guys

I just like to warn people here about this so-called 'waterproofing expert', Top Form WaterProofing Specialist & Construction. Its really painful experience dealing with these people. They advertise through cards and leaflets to residentials especially in Subang, Shah Alam, etc. Since I have no contacts on waterproofing contractors, I thought that they are experts in the business based on their claimed expertise. They charged me RM1,600 for roof repairs using only zinc plates, PU & waterproofing materials, two labors with only 2 hours of job, promise me warranty and yet when water is still leaking in my house and I made complaint to them, they completely ignore my calls and SMSes (spent more than a week calling them).

Their modus operandi is simple. The company will send their sales people to come to your house with a speed of light. The first one will drop by with a Toyota Hilux and claimed to be the Taukeh. In my case, this guy called 'Ah Keong' will inspect the roof and problem. They will show pictures of successful roof and waterproofing works which they claimed to have perform on shoplots and residential houses. Cincai-cincai they will quote the price and request for deposit. They will give u the receipt of the deposit with the remaining balance written. When asked why the price is high, they said the costs are mostly due to the complexity of the job and requires a lot of time to perform. The taukeh will know how to persuade you by claiming that they focus on quality which other contractors are lacking of. Obviously they know how to convince customers to fork out large sums of money to those plain joe or jane who have no idea how much rooftop repair may cost.

The next day, they sent 2 workers (driving a different Toyota Hilux) to do the waterproofing works, which surprisingly doesn't take a long time as previously claimed. The moment they received the balance, they said no receipt is given since they already gave the earlier one.

I felt quite stupid for falling to this trap. In the receipt, there's no official address, just contact numbers which are pretty useless since they wont bother to entertain your complaints. They are only interested in catching their next victim and earn $$$ thousands of your hard earned cash. I don't know whether the police or the Consumer Claims Tribunal can process my complaint.

So, let this be a lesson for all. Don't ever believe on Flyers or Cards dropped in your mailbox claiming that they are experts waterproofing, pumbling, wiring etc. Make it a habit to Google, and ask family and friends first for reliable and well-known contractors.

All work and no play [TheStar]

normal_user — Sun, 04 Dec 2011 16:12:42 +0800

Sometimes we worked too hard, we forgot to live!

All work and no play

» Click to show Spoiler - click again to hide... «

The price of overwork

» Click to show Spoiler - click again to hide... «

Proton introduces ‘Power Window Lifetime Warranty’

normal_user — Mon, 17 Oct 2011 14:25:09 +0800

I don't know whether u guys have received this Paultan news or not.

To know more, click here. OR just view the spoiler below.

So according to this piece of news, the warranty covers existing/second-hand Proton models which are still under the factory warranty.

New Proton models usually have a default 3-years factory warranty right? Because I just bought a second hand 2009 Persona, and am I eligible for this power window lifetime warranty?

» Click to show Spoiler - click again to hide... «

From Paultan.org website

Mention Proton, and more often than not the “power window issue” will crop up from both detractors and those who have experienced it themselves. Proton MD Datuk Seri Syed Zainal Abidin admits that he has been obsessed with the power window issue since he came in five years ago.

The man points out that Proton has long turned the corner in this, and current gen cars are no longer bugged with power window problems. Generally, Defects Per Unit (DPU) has dropped to 0.26 in August 2011 from 8.0 in 2006/07.

But one can only do so much to convince 28 million people, as Syed Zainal said, so Proton has come up with the Power Window Promise to put this issue to rest. The main component in this promise is the Power Window Lifetime Warranty. A very unique warranty for a very unique situation in a very unique market!

Here are the terms. The Power Window Lifetime Warranty (PWLW) is applicable for all new Proton models registered from 1 September 2011 onwards. The warranty is for 10 years from the date of registration, or 250,000 km, which Proton takes as “the lifetime” of a vehicle. Also included in this scheme are current Proton cars that were still under manufacturer’s warranty as at 1 Sept 2011.

For instance, if a Proton Waja is two years and 10 months into its three-year factory warranty at 1 Sept 2011, it will be eligible for PWLW. The 10 years will be counted from the car’s date of registration, and if it has already done 100,000 km, the warranty will last for 150k km more, whichever comes first. But the said Waja won’t be eligible if it has been serviced outside of Proton’s service network at any time in its life.

The same goes for new cars. To be eligible for the warranty, cars must be serviced at an official Proton service centre throughout the duration. I also found out that from now, cars brought in to Proton SCs for regular service will also undergo some “power window servicing” which involves silicone spray to reduce friction, among other measures. Previously optional, there’s no extra charge for this, and is part of Proton’s efforts to improve itself.

Applicable to both private and fleet owners, PWLW covers four main components in the power window mechanism, namely the PW regulator, PW motor, PW switches and PW run channel. If your case complies with the T&Cs, Proton will absorb all labour and parts costs. There’s no limit on how many claims can be made per car.

Eligible cars that are in the “still under warranty” category explained above need to claim their Power Window System Warranty Registration certificate from any Proton service centre. Take note that prior appointment must be made. This process is not necessary for Proton cars registered from 1 September 2011, since the Power Window Promise is already included in your car’s service booklet.

“Correcting this perception is a challenging but necessary task, and PWLW is one of the initiatives that is being undertaken to put to rest this particular stigma. It saddens us that our customers purchase Proton cars whilst questioning the quality of our power windows, to the point that they refuse to use it for fear of damaging it,” said Syed Zainal, recalling a story we shared with you before.

“Our message is simple: Should you buy a Proton car today, please know that the power windows are working, they are working well and you have our Power Window Promise to back you up,” the boss confidently added.

Need to clarify some issues or need more info? Proton i.care is waiting for you at 1300-880-888 or email them at talk2us@proton.com.

Problems- Celcom Online Customer Service

normal_user — Tue, 23 Feb 2010 23:28:35 +0800

I'm having this problem, of not able to access Celcom Online Customer Service (last time called Web Self Care something like that). I usually login the website to check my statement & balance amount.

Each time enter user ID & password, there will be a message "Please try again for 3 minutes". I wait for more than that, and the same thing occur, again and again. I'm sure I've entered the correct ID & password. I have report "Forgot Password", and received new temporary password, but that still won't work out.

Fed up with that, I called the customer service by dialing 1111 on the 10th February. THey said that they will get it working for me soon.

After more than 10 days, things haven't changed and I can't log in the website. I called them again. They told me to sign up as new customer, but the error "Error. Your phone number has already been registered". I called again. This time they're saying that the IT department is sorting things out since so many customers are having the same problem. They don't even know WHEN it can be rectified.

Are you having the same problem? Please share your experience.

Eye Floaters

normal_user — Fri, 07 Mar 2008 09:11:32 +0800

Dear All,

I've been suffering from a big floater in my right eye for 3 weeks already.
Floaters are objects INSIDE the eyes, which may form shapes like clouds, dots, cobwebs, fibrous strings, ring etc. They comes in variety of sizes and shapes. If you stare long enough to a plain bright sky or wall, u may notice microscopic transluscent objects sticked to your eyes. Everytime you try to focus on it, it seems to follow the direction of your eyes. Those are floaters. Its not infront of the eye, its inside. What makes u see it because the floater has crossed into the line of sight.

I don't care much about the microscopic ones (as those found on my left eye), as they are negligible and my brain can adapt to ignore them easily. But I got a new big floater on my right eye, and the shape is like alphabet C, with cobwebs attached to it.

I went to see 2 eye specialists to check if there is any serious complication (retinal detachment), but I'm relieved that my eyes are healthy. The floater is a complete nuisance, which most eye specialists at hospitals usually advice the patient to adapt and live with it as there is no treatment here in Malaysia. But I know that my floater is big, and its visible during the daylight especially when working. I've got constant headache to, since its distractive to my eyes.

After spending weeks doing research, I discover that in the US, laser treatment is used (apart from the very risky virectomy eye operation) to obliterate the floaters. The laser (called YAG laser) is available in Malaysia, but it is used to treat retinal detachment instead of to treat floaters. I'm dissapointed to learn about that and thinking of forming some kind of an association, to urge the hospital authorities to implement the technology here (perhaps Association of Floaters Sufferers Malaysia). I'm sure there will be hundreds of floater sufferers in Malaysia whose voice are not heard out (and dissapointed after their doctors told them :you got no choice other than to live with it").

Does anybody else has the experience as mine?