Lowyat.NET: Latest topics by jake9110

Port in Issue

jake9110 — Wed, 03 Oct 2018 14:00:38 +0800

Hi Maxis,

You have a "wonderful" service that I would like to share about.

I was planning to switch to Hotlink Postpaid Flex from another telco. Here's my experience on this:

30 Sept 2018
1.10pm - 2.00pm
I walked into KLCC branch to request for the port in. My number was 4027 while the current attending number is 4025. While waiting, I notice that the branch has 18-20 counters in which only 5-6 were operating at that time. I had to wait 30 mins for my number to be called out and get my application done. During that period, your customer service took my IC, wander off around with my IC and only return after 5 mins. Then after doing the application, I was told to make the advance payment which I understand it's the standard procedure. So I made the payment and I enquire about how long will I receive the port in request. Your customer service kept mentioning that it depends on my current telco. Once completed, I left the branch and rushed to class.

3.40pm
During my class break, I decided to call the customer service and enquire about the status. Customer Service (CS) A attended to my call and she said that the status for my application is incomplete submission in which she asked me to check with my current telco. So I called my current telco and they said they didn't received any port out request. So I called back and CS B attended to my call. I told him that CS A mentioned my application status was incomplete submission. CS B said that there's no problem with my submission and I just need to wait 24 hours for the port in to be successful. In getting his reassurance that my application was okay, I waited for the request.

1 Oct 2018
3.00pm - 3.30pm
I called and enquire on the status since I haven't received the port in request from my current telco. CS C told me that the status was incomplete submission and he asked me to check with my current telco. I called my current telco and they confirmed that they haven't received any request.

6.00pm - 6.15pm
I called to the customer service again and CS D attended to my call. I told her about my situation. While talking, our line got cut off. Since I was going to drive, I decided to call back later and asked about it.

6.50pm
CS D called back and updated me on my status. She said that when she checked, there's no application for my request to port in. Sensing that I was getting frustrated, she said that she'll raise a report to her supervisor and will get back to me on this issue the following day.

2 Oct 2018
12.30pm
Since I haven't received any call yet, I decided to call in and check on the status. CS E helped me checked and he said that based on my last conversation, CS D noted that she'll submit the report but when CS E checked, he said no report was submitted. I was getting pissed off with this situation and I asked him what's the next step for this. He said he'll submit the report to his supervisor to ask KLCC staff about why my submission was incomplete. He also mentioned that usually if there's any incomplete submission, it's not due to my current telco. It's the staff who attended to me who submitted incompletely. He told me that he'll get back to me by end of the day or by tomorrow.

5.00pm
I called in to check what's the status. This call is mainly to see if the report has been raised accordingly. Thankfully, CS E had helped to raise the report.

3 Oct 2018
1.00pm - 1.15pm
Since there's no response, I decided to call in and enquire about it. CS F attended to my call and she said there's no application made. I was getting pissed off and I had to control myself. I told her that I've been calling for the last 2 days on this issue and now she said there's no application. I asked her to check again to see if it's really the case. Then she said after checking again, she saw a report raised. She then asked me to wait 5-10 working days for the feedback. I was controlling myself and I politely told her that the customer service told me it's within 24 hours. She then asked which customer service did I contact with. I gave her CS E name and she said he'll contact me later.

He did call back after 5 mins which I really appreciate. He told me there's no update on the email and asked me to wait another 24 hours. I was quite pissed off already and I raised my voice for the first time throughout this ordeal. I told him if I waited another 24 hours again and there's no reply, then what can be done about this. If the same excuse is given, then what's the difference with following up or not. He told me he'll get back to me by tomorrow around 4pm. I told him that I hope to hear satisfactory answer from him.

So this is my ordeal in changing my plan. Just a simple port in and switching plan can be quite troublesome. If I hadn't made the first call, perhaps my application is still left hanging there unattended.

I'm quite pissed off with Maxis service. I know that there are others who had worse experience than me and I acknowledge that. I also acknowledge that my emotion got better of me and I raised my voice with CS E when it's not his fault.

Being in my position, all I wanted is to change to a plan that best suits to my need and use it accordingly. But now I had to waste my time (and money; toll free call isn't in any unlimited calling bundle) and I feel very sour with this experience.

I'm just sharing this experience with others; letting others beware that such thing may happen. I can choose to forego the advance payment and stick to my current telco but I felt that there are others who may have went through the same thing. So I'm raising this issue, hoping to create awareness and hopefully this issue can be solved as soon as possible.

underground relationship

jake9110 — Sat, 02 Mar 2013 20:47:05 +0800

heyz, wanna ask everyone what they think about underground relationship. i've heard stories bout ppl having underground relationship. i thought its like secretly dating without others knowing. but when i know a guy or a girl who's in relationship had underground relationship, i was O_O likewise i heard got married ppl having underground relationship as well.

so what underground relationship is? and is it consider as cheating your partner? is it normal for everyone to have underground relationship? does it have relation to part time gf/bf?

do enlighten me bout it

advice needed

jake9110 — Tue, 26 Feb 2013 20:48:03 +0800

hey sifus, wanna ask advice from you all. constructive feedback is welcome.

im a graduate in accounting and finance and im working in treasury dept for 8 months already and i dun find the job being something that i like. basically i deal with money, place with banks and withdraw, liaise with banks to do all those so that can improve the company's group cash efficiency. but i felt its more of middle man type of job, cause its like if they wan money, they instruct me to deal with bank and i get bank to do those transactions as requested. sometimes when banks got problem (eg. didn't give money on time / technical prob), those business units head will zha me for not doing my job properly. now i know this is consider normal in working life but i dun really like doing this middle person type of work.

to be honest, i dunno what to do at first. that's why i join treasury dept. but now i realised im more into analysing stuff, see market trends and investment stuff. so im thinking whether i should switch job to investment related field or not.

my current dilemma now are:

1) should i stay in my work until 1 year only move or find job immediately and move? cause i heard ppl say nowadays graduates didnt stay long enough to learn about the work and process all. so it gives not a good impression for prospect employer

2) like i mentioned earlier, im looking towards more analysing job, which i guess would lead to advising. so i wanna know more apart from investment, what other potential job that i can do? direct selling is a no no for me btw

that's the doubt i have in mind for now. probably if i have more questions, i will ask later on.

anyways, would really appreciate if sifus can help me out there

advice needed

jake9110 — Sat, 20 Oct 2012 17:16:23 +0800

hi, i'm in need of career advice.

i am a grad from accounting and finance degree. i worked at XX company (MNC company) for almost 4 months now. the working environment there is great, friendly colleagues and good facilities nearby.

however lately, i have been having the thoughts of switching to do audit. the reason is because i think that by doing audit, i could gain more experience in wider scope compared to working in current company. i'm afraid in future if i were to leave this company what prospect do i have and all.

i know it's not encouraged to leave workplace after just a few months, as it wont reflect well on CV. but if i were to switch, now is the right time cause i'm still in probationary period and will only be confirmed after 6 months (though my boss said maybe will advance my confirmation by next month). hence, i think its better if i were to change that i change before confirmation.

thought i know in audit we have to work late and all those, but i don't mind as long as i get more working experience. i'm not aiming for high salary (for now), just working experience and future prospect. however, i am a second class lower graduate and big 4 + most a/c firms usually accept second upper and above only.

to summarise it, my doubt currently is whether i should switch to audit to gain more working experience or not. and if yes, which possible a/c firms i could have a high chance of getting in? and getting in big 4 or medium size audit firm is good?

constructive feedback is highly appreciated

gift for a girl. plz help!

jake9110 — Tue, 08 Nov 2011 18:25:46 +0800

my friend's birthday is coming soon and she has been finding for heels for the past few weeks. the problem is she's wearing a size 3 heels. she told me before that it is difficult to find size 3 heels around. usually i would follow her to shop for her heels at vicci but it's either the design doesn't suit her or there's no size 3 for the one that she liked.

so i wanna know is there any shop that sells size 3 heels apart from vicci? maybe there's other shops that she hasn't try and i might be able to bring her there and buy her heels?

appreciate all the help out there

[addedon]November 12, 2011, 9:20 pm[/addedon]bump

Nokia E72 & Nokia X6 8GB

jake9110 — Mon, 03 Jan 2011 12:58:01 +0800

heyz, wanna ask opinion from all of u. i was planning to either buy nokia e72 or x6 8gb and i've gone through alot of reviews about both phones.

most of the comments are quite vague in my opinion, so now i wanna ask those who are using both these phones for a few months (preferably >6 months) to give reviews on:

what problems arise from using these phones

the amount of usage that you use (eg. surf net 24/7, opening multiple apps, just one app at at time ...)

i'm still new here so i'm not sure if there is a topic on it already. really hope for a good review as i'm undecided on which phone to get.

thanks and have a nice day

Suggestion for phone

jake9110 — Wed, 29 Dec 2010 22:08:29 +0800

heyz, wanna ask suggestion from ya'll.

been scouting for a phone to replace my 3110c (which has been superb but outdated).

looking for at least 5MP camera and has wireless connection.

preferably nokia.

most likely will be using for social networking (going facebook + SMS) and for music player.

budget maximum is RM900-RM1,000.

any recommedation?