Celcom3G routing problems

samueler — Fri, 15 Jun 2007 00:06:54 +0800

Broadband provider
ISP/package: Celcom 3G Unlimited data package
Location: KL
Have you called your ISP's helpline?: Not yet

Personal equipment
Modem: HSDPA datacard
Router: None
Firewall used: Zone Alarm

Problem details
First occurence of problem: 12 June 2007
Problem frequency: Always, since occurence of problem

Problem description:

Since Celcom is part of the TMNet group, I have always assumed that in addition to sharing infrastructure, everything else would work in the same manner, whether you're on the TMNet or the Celcom network.

But this appears not to be the case. Since around 3 days ago, I have been unable to access a lot of megaupload.com's servers using Celcom3G. But no such problems on Streamyx though - everything's fine and dandy.

I attach below my traceroute results using Celcom's and TMNet's networks.

Celcom

C:\Documents and Settings\Administrator>tracert www33.megaupload.com

Tracing route to www33.megaupload.com [ 64.72.115.22]
over a maximum of 30 hops:

1 150 ms 140 ms 396 ms 10.221.1.174
2 211 ms 294 ms 280 ms 10.221.1.197
3 * 370 ms 502 ms 219.93.152.1
4 574 ms 361 ms 337 ms 219.93.153.49
5 277 ms 202 ms 160 ms 210.187.132.50
6 168 ms 571 ms 365 ms brf-odsy02-srp1-0.tm.net.my [ 210.187.135.2]
7 638 ms 239 ms 542 ms 210.187.142.1
8 176 ms 520 ms 288 ms 219.93.174.146
9 482 ms 357 ms 454 ms 202.188.0.22
10 770 ms 729 ms 766 ms 219.93.168.230
11 671 ms 623 ms 579 ms p9-1.core01.lax05.atlas.cogentco.com [ 154.54.12.49]
12 544 ms 466 ms * t3-4.mpd01.lax01.atlas.cogentco.com [154.54.6.189]
13 635 ms 699 ms 407 ms t8-4.mpd01.iah01.atlas.cogentco.com [ 154.54.2.197]
14 * * * Request timed out.
15 * * alpha-red-inc.demarc.cogentco.com [ 38.99.214.54 ] reports: Destination net un
reachable.

Trace complete.

C:\Documents and Settings\Administrator>tracert www72.megaupload.com

Tracing route to www72.megaupload.com [ 87.255.33.142]
over a maximum of 30 hops:

1 219 ms 370 ms 459 ms 10.221.1.174
2 266 ms 507 ms 264 ms 10.221.1.197
3 219 ms 339 ms 339 ms 219.93.152.1
4 138 ms 344 ms 175 ms 219.93.153.49
5 143 ms 388 ms 432 ms 210.187.133.50
6 217 ms * 741 ms brf-odsy02-srp1-0.tm.net.my [ 210.187.135.2]
7 558 ms 940 ms 350 ms 219.94.12.138
8 576 ms 160 ms 149 ms 210.187.132.83
9 179 ms 353 ms 373 ms 58.27.124.50
10 665 ms 433 ms 354 ms 219.93.174.66
11 955 ms 547 ms 447 ms 219.94.9.82
12 374 ms 383 ms 403 ms so-1-1-0-0.loncr1.London.opentransit.net [193.251.250.53]
13 588 ms 505 ms 509 ms so-4-0-0-0.loncr5.London.opentransit.net [193.251.242.169]
14 699 ms 532 ms 682 ms ldn-b3-link.telia.net [213.248.104.17]
15 432 ms 437 ms 416 ms ldn-bb1-link.telia.net [80.91.250.234]
16 592 ms 661 ms 1026 ms adm-bb1-pos6-0-0.telia.net [213.248.65.150]
17 726 ms 446 ms 721 ms adm-b1-link.telia.net [80.91.254.7]
18 435 ms 590 ms 1035 ms fiberring-117441-adm-b1.c.telia.net [213.248.73.110]
19 834 ms 623 ms 641 ms hosted-by.leaseweb.com [87.255.33.142]

Trace complete.

Streamyx

C:\Documents and Settings\XP Administrator>tracert www33.megaupload.com

Tracing route to www33.megaupload.com [64.72.115.22]
over a maximum of 30 hops:

1 8 ms 6 ms 7 ms 192.168.1.1
2 266 ms 333 ms 411 ms 219.93.218.177
3 15 ms 15 ms 15 ms 219.93.216.141
4 16 ms 15 ms 15 ms 210.187.133.83
5 15 ms 16 ms 32 ms 210.187.133.81
6 16 ms 14 ms 16 ms 219.94.12.137
7 16 ms 15 ms 15 ms 210.187.142.1
8 15 ms 15 ms 16 ms 219.93.174.155
9 17 ms 15 ms 16 ms 203.106.6.154
10 753 ms 767 ms 792 ms 219.93.168.234
11 439 ms 442 ms 444 ms p9-1.core01.lax05.atlas.cogentco.com [154.54.12.49]
12 432 ms 432 ms 433 ms t3-4.mpd01.lax01.atlas.cogentco.com [154.54.6.189]
13 516 ms 628 ms * t8-4.mpd01.iah01.atlas.cogentco.com [154.54.2.197]
14 549 ms 527 ms 605 ms alpha-red-inc.demarc.cogentco.com [38.99.214.54]
15 482 ms 486 ms 481 ms hosted.by.alphared.com [64.72.115.22]

Trace complete.

C:\Documents and Settings\XP Administrator>tracert www72.megaupload.com

Tracing route to www72.megaupload.com [87.255.33.142]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 192.168.1.1
2 37 ms 30 ms 31 ms 219.93.218.177
3 43 ms 17 ms 17 ms 219.93.216.141
4 16 ms 17 ms 32 ms 210.187.133.83
5 16 ms 17 ms 33 ms 58.27.124.50
6 16 ms 71 ms 16 ms 219.93.174.66
7 218 ms 217 ms 810 ms 219.94.9.82
8 * 322 ms * so-1-1-0-0.loncr1.London.opentransit.net [193.251.250.53]
9 * 315 ms 314 ms so-4-0-0-0.loncr5.London.opentransit.net [193.251.242.169]
10 313 ms * 315 ms ldn-b3-link.telia.net [213.248.104.17]
11 308 ms 314 ms 315 ms ldn-bb2-link.telia.net [80.91.250.238]
12 * 314 ms * adm-bb1-pos6-0-0.telia.net [213.248.65.150]
13 317 ms 316 ms 340 ms adm-b1-link.telia.net [80.91.254.7]
14 337 ms 318 ms 318 ms fiberring-117441-adm-b1.c.telia.net [213.248.73.110]
15 328 ms 328 ms 326 ms hosted-by.leaseweb.com [87.255.33.142]

Trace complete.

As you can see from the results, not all megaupload's servers are inaccessible from Celcom, but most of the servers are out of reach. This is playing havoc on my premium membership with megaupload; it's wasteful if this continues!

My questions to those who can provide any informed and intelligent (meaning no spam comments or unnecessary rants please) insight:

(1) what gives? How come the routing is slightly different for Celcom than Streamyx?

(2) who should I complain to regarding this to get it fixed ASAP? I know complaining to Celcom's CareLine will be a complete waste of time, just as complaining to Streamyx's first level support.

Thanks for your time in replying.

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Celcom3G routing problems