Lowyat.NET: Latest topics by aeternalis

Comment on Poor TM Customer Service!

Thu, 01 Jan 1970 07:30:00 +0800

Calling all LYN Healthcare Professionals

aeternalis — Fri, 02 Sep 2011 21:31:15 +0800

Hello!
From browsing the healthcare section of LYN forums, I notice that many forumers are asking for medical advice on different conditions/illnesses. Some advice are good advice, some are common sense, and others can be very bad advice which can lead to bad outcomes.

Therefore, I'm taking the initiative to start a topic where health care workers can give their advice/opinions to different needs or questions from forumers. The idea is to link all healthcare professionals here with people who may benefit from their expertise in one topic.

TAKE NOTE THAT THE ADVICE GIVEN HERE IS NOT MEANT TO REPLACE A FORMAL CONSULTATION BY A QUALIFIED DOCTOR AND THE CONTRIBUTORS HERE CANNOT BE HELD RESPONSIBLE FOR ANY MISHAP THAT MAY OCCUR AS A RESULT OF ADOPTING OR NOT ADOPTING THE ADVICE GIVEN.

There are limitations: we cannot examine you for any physical signs. This topic is only meant to give a general idea of the condition and to screen for serious illnesses.

To those who are interested in giving advice here, please state your designation (doctor, medical student, nurse, etc) and your area of specialty/interest (medical, orthopaedics, O+G, etc)

It is my hope that the LYN community may benefit from this.

List of Healthcare Professionals active in this thread:

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Feel free to post here and we'll try to get back to you ASAP.

Calling all LYN Health Care Professionals!

aeternalis — Fri, 02 Sep 2011 21:12:56 +0800

Hello!
From browsing the healthcare section of LYN forums, I notice that many forumers are asking for medical advice on different conditions/illnesses. Some advice are good advice, some are common sense, and others can be very bad advice which can lead to bad outcomes.

Therefore, I'm taking the initiative to start a topic where health care workers can give their advice/opinions to different needs or questions from forumers.

TAKE NOTE that the advice given here is not meant to replace a FORMAL CONSULTATION by a doctor and the contributors here cannot be held responsible for any mishap that may occur as a result of adopting or not adopting the advice given.

There are limitations: we cannot examine you for any physical signs. This topic is only meant to give a general idea of the condition and to screen for serious illnesses.

To those who are interested in giving advice here, please state your designation (doctor, medical student, nurse, etc) and your area of specialty/interest (medical, orthopaedics, O+G, etc)

It is my hope that the LYN community may benefit from this.

So let's start the ball rolling.

Name: Dr. Ben
Designation: Medical Officer
Area of interest: ICU care, Anaesthesiology

Feel free to post here and we'll try to get back to you ASAP.

Comment on Poor TM Customer Service!

aeternalis — Fri, 02 Sep 2011 20:49:30 +0800

Just wanna share bad experience with TM Customer Service on Unifi.

I recently applied for VIP 20 for Unifi package because Kulim recently offer in my area. Was very happy! So I applied and eagerly awaited. Then very strangely, I got 3 emails. One is the order subscription, then got TWO order ID. I found that a bit weird so I call Customer Service.

They told me that TM made a mistake with my first order id because they put me for VIP 5 so they cancelled the first one and made me a second order id. BUT, my user id which is originally xxxxx@unifi.my have to become xxxxx1@unifi.my.

I know its just a single number behind the original id, but why do I (the customer) have to pay for their mistake right? Sommore its 2 years contract with unifi i have to be stuck with the id. So i say to them, not acceptable. I want my original id. The call technician told me can cancel the original order, but new order cannot confirm whether can get the original id and the intallation date cannot give same day (which is 5th of September)

Not satisfied, I say i want to speak to manager: one Mr. Rosli. Basically after long discussion and arguing with him, he also cannot provide proper solution. He also won't give me his full name and designation, he won't give me his superior's contact number. He however promise to settle everything by 16th September which is 11 days later. (Further delay even though its TM fault in the first place). I told him that if he cannot deliver on his promise, i will take further action.

So today, i check my unifi account and then got 3rd order ID. This one is registered correctly, but the installation date is 19th September which is 2 weeks later. So, i have written a complaint letter which I'll attach below.

What do you guys think? Am i being too cranky, or should i really pursue this matter? Maybe they'll cut off my internet line altogether

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