Lowyat.NET: Latest topics by adam7979

Celcom Data Roaming Scam

adam7979 — Mon, 11 Apr 2016 17:36:25 +0800

Hi,

Here is my story.

My parents went to China last week. While I am dead sure that the "Data roaming" option on his Galaxy Note 4 is turned off, few days after his vacation he received this:

[attachmentid=6354968]

And soon he hit his credit limit and his line was barred.

After he returned to Malaysia I called up Celcom careline to find out what went wrong, the answer I got was "sorry, this month's bill still not yet generated. You have to wait till the bill cycle". (What the hell.....) Fine, i'll wait.

So, bill came, and I saw this:

[attachmentid=6354995]

GREAT! So I lodged a complaint via their customer self service portal. 2 days later this is what I got:

[attachmentid=6355014]

So, I called 1111 to follow up on the case number to only find out that the case was actually already closed without further notice/discussion!
Immediately I requested the agent to file an appeal for me over the weekend, and today I login again into customer self care portal and it's again, closed without contacting me or any response:

[attachmentid=6355049]
[attachmentid=6355156]

To further "convince" myself, I traveled to Stulang Laut, Johor Bahru and did this:

https://www.youtube.com/watch?v=jK1tVJiT26g

Basically what I did was after making sure data roaming is turned off, I connect to one of the so called "celcom roaming partner"'s network and tried to fool around before switching back to home network. The result?

[attachmentid=6355099]

And, it seems that I'm not the only victim
http://www.complaintboard.com/celcom-l2392.html

and L Ng quoted an example of this happening (http://www.iphoneincanada.ca/carriers/rogers/fido-charging-iphone-data-roaming-setting-off/) and the Telco operator admitted its their fault and made a refund.

The next experiment I'd probably do is connect to CELCOM ROAMING PARTNER and this time, even with "cellular data" turn off before I turn to MCMC for help...

UPDATE 12/4/2016 5:15pm
Wrote to CFM and in less than an hour after i furbished CFM with all the details:

RM0 RM144 rebate has been approved and will be reflected in ur next month's Celcom bill. Stay connected on the fastest network. TQ

BRAVO CFM!

UPDATE 15/4/2016
As advised by grazy, i tried again at the same spot, same roaming partner, local data on, but network "3G or below" only, and VOILA! no charge.

Obviously Celcom needs to fix this shit ASAP.

Off topic but ... PM'ed ?!?

adam7979 — Tue, 26 May 2015 11:03:55 +0800

Hi Maxis,

the purpose of forum is to discuss and dig answer publicly. If every solution is PM'ed then what's the purpose of setting up this forum ? Might as well setup a ticketing system and let user email you guys directly ain't easier?

Just my two cents.

Adam

cost of terminating contract

adam7979 — Fri, 22 May 2015 16:38:52 +0800

Hi, i wish to terminate my two year contract, may i know what's the penalty?

my acc no: 1637459817 (new)
tel no: 012: 709xxxx

C16312625 - status

adam7979 — Mon, 11 May 2015 22:09:56 +0800

Hi, would like to follow up on the status of this ticket. After more than one week the connectivity doesn't seem fixed. May I know what's the status now?

Thank you

Adam

[WTA] settings for exporting video

adam7979 — Thu, 20 Oct 2011 11:01:04 +0800

Hi,

I took videos with my 60D and worked in adobe premiere 4.0. Tried to export as DVD format, the output is really horrible (as compared to those i saw on youtube where even the size is small but the detail / sharpness is there) blur edge, pixelized when there's heavy movement....

I heard that canon's MOV file is not supported well by premiere 4.0, does that mean i should try another video editor?

Thanks.

Adam