AMDG no accept my VAS cancellation

fireoptic — Wed, 12 Aug 2009 15:51:28 +0800

Ok 1st i want to cancel my transferring server and i have problem to cancel it and i use live support to ask about it here the below as i talk to them at "July 30th 2009" :-

JC: Good day fireoptic, How can i help you?
fireoptic: hi there
fireoptic: i would like to ask about the transferring server if its done can it be cancel? cause my server transfer well well be next weak
JC: yes it can be canceled
JC: via your IAM wallet
fireoptic: how do i do it?
JC: Go to manage linaege 2 account
JC: *lineage 2
fireoptic: ok
fireoptic: awhie
JC: then click the account that has the transfer chage
JC: *change
JC: then click the Value added Service button after selection of game account
JC: oops
JC: use icoins first beofre VAS
fireoptic: ok
JC: heheheh so it will be Use icoins -> Other Services - Value added service
fireoptic: ok im there
JC: can you see the pending server transfer?
fireoptic: i didnt see anything
JC: Its either the VES is already implemented or the transfer is already canceled
fireoptic: huh
fireoptic: but my icoins didnt get to refine back
fireoptic: my 3 account also dun have
JC: how about going to
JC: the status
JC: go back to manage lineage 2 account
JC: click the game account and click the game status
fireoptic: don't have also
JC: Please email this problem to the support mail.
JC: You should have the re-inversment of the VAS that have been canceled or not implemented.
JC: Since you're unable to respond. Pls. visit the live chat support again for queries and concerns. Thank you for choosing iAM
Interactive!
-End-

Then i mail them as they ask, then they reply me on "Thu, Jul 30, 2009 at 3:24 PM" to ask my information and i reply at "Thu, Jul 30, 2009 at 4:08 PM". I wait for days and no reply so i use live support again to ask about it at "August 3th 2009" Before the server maintenance chat as below:-

Celcy: Good day sir
fireoptic: hi there
Celcy: How may i help you?
fireoptic: i would like to check about my account transfer cancellation status
Celcy: what email did you used sir?
fireoptic: because i have send mail about the problem but haven't reply me yet
fireoptic: fireoptic@gmail.com
fireoptic: im worry about it cause tomorrow its server maintenance
Celcy: one moment sir.. I'll check
fireoptic: ok
Celcy: sir can you wait until tomorrow?
fireoptic: err
fireoptic: tomorrow
its serer maintenance if they transfer my char over then how?
Celcy: one moment sir.. I'll check
fireoptic: k
Celcy: sir please wait further announcement via email until tomorrow
fireoptic: but well it be stopping the transferring char?
Celcy: yes sir
fireoptic: ok then
fireoptic: you sure they well stop 3 of my character tranferring?
Celcy: yes sir..
fireoptic: ok thanks alot
Celcy: would there be anything else i can help you with?
fireoptic: for now its nth else thanks
-End-

After the server maintenance they still transfer my characters over to BB server and i talk to live support about it at "August 4th 2009":-

Celcy: Good day sir
fireoptic: hi there
Celcy: How may i help you?
fireoptic: i got problem with my cancel server transfer
fireoptic: i have ask to be cancel the server transfer
fireoptic: but they still transfer my character over to other server
Celcy: after the maintenance sir?
fireoptic: yes
Celcy: did you request it sir?
fireoptic: i have report about the cancel server transferring
fireoptic: i talk to live support for 2 times
fireoptic: they say they well stop the transferring
fireoptic: i got the chat in PDF format
Celcy: did you send a request bout it sir?
fireoptic: yes
fireoptic: i using fireoptic@gmail.com this email
Celcy: when sir/
fireoptic: 1st : Thu, Jul 30, 2009 at 1:28 PM
2nd: Thu, Jul 30, 2009 at 4:08 PM
3nd: Fri, Jul 31, 2009 at 4:23 PM
4nd: Mon 08/04/09 03:40 pm
Celcy: one moment sir..
fireoptic: ok
fireoptic: i still got the chat print in PDF format
fireoptic: for live support
JC: hi there sir
fireoptic: hi ther
JC: unfortunately due to the confusion to your account we did not see that the transfer process is still intact
JC: we would like to apologize for the inconvenience
fireoptic: but my char have transfer over to other server
JC: That is why we have not yet replied to your email request cause we are in the investigation on the file request and supposedly it
must be a customer initiated via IAM Wallet to stop or cancel a transaction but unfortunately it did not reflect in your IAM wallet account
that the transfer is still active.
fireoptic: 1 have stopped
but 2 have transfer over
fireoptic: i have send mail to support
JC: that is the thing that we are confused at. we will investigate upon this matter
fireoptic: but i ask about checking status live support tell me that they well stop the transfrring
fireoptic: i have mail they at Thu, Jul 30, 2009 at 4:08 PM but they didn't not reply me anything
JC: please do email the pdf of the chat and the game account name of those account that have been transfered.
fireoptic: need my account info?
JC: pleae send it through email as a hard evidence of the request that have not ment
JC: meant
fireoptic: okok
JC: typo sorry for that
fireoptic: i writing the mail now
JC: ok will be waiting for the mail and we will keep on this investigation in any cases sir look for me JC for more information about this
case
JC: im available 9am-6pm mon. to sat.
fireoptic: ok
fireoptic: but i thought sat its weakend
fireoptic: and my items well recover back if they transfer back?
fireoptic: done i have send the detail
JC: There is a possibility
fireoptic: no guarantee for the item recover back?
JC: thank you for that informations
fireoptic: its ok
JC: unsure yet, but will discuss this to the head game master
fireoptic: i hopefully they well be item recover back because i thought they have stopped the transferring so some item i did not pass
to my other character
-End-

And i mailed they with the information as they ask. I wait for 2 days and they still haven't reply me anything and i use live support again at "August 6th 2009":-

Celcy: how may i help you sir?
fireoptic: hi
fireoptic: its Jc available yet
Celcy: yea sir
fireoptic: can i talk to him/her ?
Celcy: can you wait maybe 10mins
Celcy: is that ok?
fireoptic: ok sure
fireoptic: thanks
fireoptic: you still there?
Celcy: yes sir
fireoptic: ah i thought i disconnect
Please hold while being transferred to JC of Installer Requests.
Welcome to AsianMedia Live Help System - Customer Support. What can I do for you?.
JC: hello
fireoptic: hi ^^
JC: is ti regarding of the transfer?
fireoptic: i would like to ask how was it
fireoptic: yes
JC: We already escalated your issue and there is yet no news of the said issue.
JC: but you should be receiving it by this week.
fireoptic: oh ok
fireoptic: well thanks all the hard work of you ^^
JC: no problem we again apologize for the inconvenience.
fireoptic: well i guess i wait till they mail me then
fireoptic: well its fine if they fix it back for me ^^
JC: is there anything else I can assist you with?
fireoptic: once again thanks for the info i well wait them mail me^^
fireoptic: nothing for now just wan to know about the progress
JC: Thank you for visiting Lineage2 SEA Chat Support System. Enjoy playing the game!
-End-

And i wait for the mail again. The 2nd day they mail me as below:-

Fri, Aug 7, 2009 at 9:42 AM

Greetings sir,

We have escalated your problem with our management unfortunately we cannot cancel or revert your previous server transfer request for the mentioned characters below. This feature is not available for VAS, I have brought this up to my supervisor but your only option is to avail for another server transfer for those characters below back to Aria.

Regards,
Gilrain

-End-

And i use live support again at "August 7th 2009":-

Celcy: hi sir.. how may i help you?
fireoptic: hi there its JC around?
Celcy: yes sir
Celcy: one moment
fireoptic: ok
Celcy: sir ryan tan already send you an email regarding your request,.. regarding JC
fireoptic: but
fireoptic: all my items i didnt not transfer
fireoptic: and the live support say that they well cancel my transfer
fireoptic: now all my items are lost
fireoptic: i mean in my beg
Celcy: sir again ... GM gilrain already send you an email regarding your problem.. according to JC
fireoptic: yes i know
fireoptic: but the problem its i unable to cancel the transfer
fireoptic: this its your system problem
fireoptic: its not mine
Celcy: your request was denied .. we cant do anthing about it..
fireoptic: its your system problem why you guys denied it
Celcy: you are not allowed to cancel a server transfer request once you request it...
Celcy: the system doesnt allow that
fireoptic: before this JC say it able to cancel it
Celcy: we are already escalated your concern but it is not approved
fireoptic: and now my fire890 have cancel
Celcy: im really sorry sir ,.. theres nothing more i can do..
fireoptic: why other 2 account unable to cancel?
Celcy: as i said theres nothing more i can do about it sir..
fireoptic: how do i talk to head master game?
fireoptic: why its able to to cancel 1 account and others 2 account cant be cancel?
Celcy: send a petition... but still the same he can says..
fireoptic: this its unfair its not my problem its due to your system that i cant cancel my transfer
Celcy: we apologize sir for the inconvenience
Celcy: but if you want to talk our head game master ,,, just send a petition
Celcy: Please submit a petition within the game for these types of concerns. Use the petition button INSIDE the game under the
System Menu then type /GM and GMs. They are more than happy to assist you regarding your concern.
fireoptic: i lost alot of my items you guys apologize also i unable to get back my items
Celcy: im sorry sir...
fireoptic: its there any other way i can recover my items?
fireoptic: please do have one
Celcy: im sorry sir...
fireoptic: there its no other way?
Celcy: yes sir
fireoptic: i really hope you guys able to recover my Dragon slayer +8 i dun mind i re transfer my character back to aria myself
Celcy: would there be anything else i can help you with?
fireoptic: about the item lost
fireoptic: can you guys recover back
fireoptic: i dun mind i transfer back myself
Celcy: as i've said.. we cannot do anthing about it sir
fireoptic: =.="
fireoptic: what its this! its not my fault its the system error and you guys cant do anything about it
Celcy: sorry sir
fireoptic: live support give me the answer its they cancel the transfer i have the proof of it
fireoptic: and now you guys say cant be done
Celcy: sir.. we escalate your concern... and as i've said your request was denied
fireoptic: you guys system error and you guys denied it what its this? if its my error i dun mind but this its not my error
Celcy: im really sorry sir
fireoptic: all i ask its recover an item not much more
fireoptic: others i do it myself
fireoptic: due to this problem i lost my dragon slayer +8 and i just wan to recover this dragon slayer i have others i transfer it back my
own
Celcy: im sorry again sir...
Celcy: would there be anything else i can help you with?
fireoptic: thats no other way to recover it?
Celcy: yes sir... and im sorry for that sir...
-End-

This all what happens and please do help me guys i cant post at they forum cause of they didn't send me the Validation mail for a weak.

Need some help form a friend of mine

fireoptic — Fri, 16 Nov 2007 17:51:34 +0800

Close topic sorry

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AMDG no accept my VAS cancellation

Need some help form a friend of mine