http://forum.lowyat.net/ Thu, 04 Jun 2026 15:41:52 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/1255152 Dear All AEON Credit Card Holder,<br /><br />Planning to apply for a credit card, beware of AEON Credit Service.<br /><br />I would advice you not to apply any credit card from AEON and if you have credit card with AEON, I would suggest you to cancel the card immediately or else, after few years, AEON will start to debit your credit card account with some debit adjustment. <br /><br />This is what happened to me since July 2009 when I received a credit card statement from AEON that shows Debit Adjustment of RM 335.44 billed to my credit card. <br />Called &amp; Email to AEON to request for clarification on this debited amount. Replied from AEON is more then a month.<br />To my surprise, this amount of RM 335.44 was duplication posted in my credit card account in May/2007. <br />According to AEON, one of my cheque payments of RM 335.44 in Nov 2006 was posted again as a payment in May/2006.<br /> <br />First of all, how could AEON post a payment to my credit card account in May/2006 without any cheque?<br />Reason from AEON was, the same cheque was erroneously retrieved and posted again to my credit card and only discovered in July 2009. <br /><br />Where is the control in the first place in AEON? Why this error only found out after more then 2 years? AEON never submit any audited account?<br /><br /> <br />I have wrote to AEON to write off the amount of RM 335.44 + RM 20.98 (interest since July2009) = RM 356.42, but AEON insist me to pay them RM 335.44 and waive on the interest charges only. I would not pay any single cents to AEON since this duplication happened more then 2 years. <br /><br /> <br />Referring to the Terms &amp; Conditions in the statement on the “STATEMENT ACCURACY”:<br /><br />English: The entries and balances shown will be considered correct unless you notify AEON for any discrepancy within 14 days from Statement Date.<br /><br />Bahasa: Kemasukan dan baki yang ditunjukkan akan dianggap betul melainkan anda memaklumkan AEON bagi sebarang penggahan dalam tempoh 14 hari dari tarikh penyata.<br /><br />a) Should I/customer inform AEON on the discrepancy within 14 days if the statement is correct &amp; accurate? I never inform<br />b) Can AEON explain regards to the any discrepancy must be notify to AEON within 14 days. <br /> It these only apply to customer and AEON can notify customer on the discrepancy/duplication after 2 years?<br /><br /> <br />Till today, this matter is still unsolved and pending. <br /><br /> cyang81 Finance, Business and Investment House Thu, 10 Dec 2009 13:34:12 +0800