http://forum.lowyat.net/ Mon, 28 Sep 2026 02:03:55 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/4179831 Hi,<br /><br />We&#39;ve had a MAXIS Business broad band fibre for 18 months and had our second major outage in December.<br /><br />We reported a problem on a Tuesday afternoon and were told they would get back to us with appointment time within 24hrs. The next day, Wednesday, the same. Same again Thursday.<br /><br />Finally on Friday they sent someone around midday that came out and checked that the line was down. He then arranged a technician who came around 6pm on the Friday and fixed the line in a few minutes. A faulty connection in their switch room.<br /><br />So basically 3 days to respond to an issue. What sort of service is that?<br /><br />We had Unifi before and never had an issue.<br /><br />MAXIS now refuses to accept that their poor service is a good enough reason for us to terminate the contract&#33;&#33;&#33;<br /><br />Colin Hercus, Managing Director<br />Novocraft Technologies Sdn Bhd<br />Petaling Jaya, Selangor, Malaysia<br /><br /> colinh Maxis Fibre Fri, 20 Jan 2017 15:10:18 +0800