Lowyat.NET: Latest topics by sc_weng

[WTS] ARUBA IAP 315 SERIES

sc_weng — Thu, 20 Aug 2020 14:05:54 +0800

ARUBA IAP 315 SERIES ENTERPRISE EDITION [NEW]

Aruba IAP-315 (RW) Instant 2x/4x 11ac AP. The Aruba 310 Series access points deliver high performance and superb user experience for mobile devices, Internet of Things (IoT) devices, and applications in dense office environments. Featuring the 4x4:4SS MU-MIMO capability, advanced Aruba ClientMatch radio management, and Aruba Beacon technologies, the 310 Series enables an all-wireless digital work environment in a cost-effective manner.

Wireless Transmission Speed:1.69 Gbit/s

https://www.arubanetworks.com/products/netw...nts/310-series/

Package includes:

BOX AND LIFETIME WARRANTY

Price: (!!!NOTICE!!!: Sellers are required to display the exact selling prices of their products. Failure to do so will result in the deletion of the topic)

SELLING PRICE AT OFFER RATE : RM 1,000.00 [1 BOX LEFT]

MARKET PRICE : RM2,900.00

Warranty:
LIFETIME WARRANTY

Dealing method:
C.O.D ONLY

Location:

KLANG VALLEY

Contact method/details:
---
MOBILE: 016 9274924

Item(s) conditions:
NEW WITH BOX

Picture:

Reason for sale:
EXTRA UNIT

[WTS] Macbook Air Early 2015 1.6Ghz (i5)

sc_weng — Sat, 07 Mar 2020 16:26:25 +0800

Item(s):
Used Macbook
MACBOOK AIR i5 1.6Ghz (Early 2015)
4GB Memory
256 SSD
Intel Graphic 6000

Package includes:
Charger and Extension of Charger

Price: (!!!NOTICE!!!: Sellers are required to display the exact selling prices of their products. Failure to do so will result in the deletion of the topic)
SOLD

[WTS] Macbook Air 2015 1.6Ghz (i5)

sc_weng — Sat, 07 Mar 2020 04:39:43 +0800

[WTS] ARUBA IAP 315 SERIES -NEW

sc_weng — Sun, 23 Feb 2020 10:23:01 +0800

Item(s):

ARUBA IAP 315 SERIES ENTERPRISE EDITION [NEW]

Aruba IAP-315 (RW) Instant 2x/4x 11ac AP. The Aruba 310 Series access points deliver high performance and superb user experience for mobile devices, Internet of Things (IoT) devices, and applications in dense office environments. Featuring the 4x4:4SS MU-MIMO capability, advanced Aruba ClientMatch radio management, and Aruba Beacon technologies, the 310 Series enables an all-wireless digital work environment in a cost-effective manner.

Wireless Transmission Speed:1.69 Gbit/s

https://www.arubanetworks.com/products/netw...nts/310-series/

Package includes:

BOX AND LIFETIME WARRANTY

Price: (!!!NOTICE!!!: Sellers are required to display the exact selling prices of their products. Failure to do so will result in the deletion of the topic)

SELLING PRICE AT OFFER RATE : RM 1,280.00 [1 BOX LEFT]

MARKET PRICE : RM3,200.00

Warranty:
LIFETIME WARRANTY

Dealing method:
C.O.D ONLY

Location:

KLANG VALLEY

Contact method/details:
---
MOBILE: 016 9794820

Item(s) conditions:
NEW WITH BOX

Picture:

Reason for sale:
EXTRA UNIT

Aruba comes with Virtual Controller interface and easy to setup and manage

[WTS]MS Office 2016 Home & Biz Edition

sc_weng — Thu, 07 Feb 2019 16:57:18 +0800

Item(s):
1- MS OFFICE 2016 HOME & BIZ EDITION - UNUSED
Package includes:
PACKAGING BOX - OEM

Price: (!!!NOTICE!!!: Sellers are required to display the exact selling prices of their products. Failure to do so will result in the deletion of the topic)

RM 450

Warranty:

MICROSOFT DIRECT WARRANTY

Dealing method:

C.O.D ONLY

Location:

KLANG VALLEY

Contact method/details:
---

ANDREW - 016 9794820

Item(s) conditions:

NEW - UNUSED

Picture:

Reason for sale:

-EXTRA UNIT

[WTS] Fiber Optic Patch Cord-SM (SC-LC)

sc_weng — Sat, 02 Feb 2019 00:56:58 +0800

Item(s):
FIBER OPTIC PATCH CORD - SM ( 5 METER)
Single Patch - Single Mode - 5 Meter
All New

Package includes:
5 Meter Fiber Patch Cord - SC to LC type

Price: (!!!NOTICE!!!: Sellers are required to display the exact selling prices of their products. Failure to do so will result in the deletion of the topic)
RM 15 Per Box Minimum Order - 10 Box or 1 Cartoon with 50 Box

Warranty:
6 Months

Dealing method:
C.O.D only

Location:
KL or Klang Valley

Contact method/details:
---
Contact me at : 016 9794820
Andrew

Item(s) conditions:
All NEW in a BOX

Picture:

Reason for sale:
NEW Patch Cord Fiber SC to LC Type ( SM Mode) - 5 Meter only

[WTH] 2 Months Job - Urgent Hiring

sc_weng — Wed, 07 Nov 2018 20:46:37 +0800

COURIER HUB ASSISTANT (PETALING JAYA)
Scan parcel; sort & move parcel
2 months Contract (9 Nov 2018 - 8 Jan 2019)
RM 1,800* + EPF + SOCSO + EIS per month
*(RM1500 + RM200 shift allowance per month + RM 200 completion token)

Job scope: Parcel handling – sort, scan, loading of parcel to cage
Working Hours:
Monday-Friday
Shift 1. 9am – 6pm (1 hour break)
Shift 2. 3pm – 12am (1 hour break)
Saturday
Shift 1: 1pm-10pm
Shift 2: 7pm-4am

Requirement:
1. Male, 19 – 35 years old
2. Honest & reliable
3. Willing to work on shift basis

Urgent Hiring!!
DO DROP YOUR CV AT https://www.hr-1st.com/contract-jobs
Emaik to : cv@hr-1st.com
Or contact us at 03-22848988 (Rachel or Diana)
Petaling Jaya, Malaysia

[WTF] Business Collaboration - Outstation

sc_weng — Wed, 25 Apr 2018 07:59:33 +0800

Name of Company: IT First Sdn Bhd

We are looking for any company or own establish enterprise runner business owner in providing IT Support with a good technical and knowledge skills

If you are interested , you can send us an email and we will discuss further but please do send us along your Company Name and Years of experience in related Field as below requirement

We are currently looking for biz partner / collaborators at location :

1- Bentong, Pahang ( Near Mukim Sabai)
2- Penang, Prai Industrial Estate Area
3- Sabah , Tawau
4- Johor , Simpang Renggam Area

Role:

With more than 2 years of sustainability in business operation of IT industry

Service :
1- IT On site Service for Endpoint System
2- IT On site service for Server - Microsoft
3- IT On site service for Server - Opensource & Virtual system
4- Network Infrastructure & Good knowledge in firewall configuration and network troubleshooting and installation

For more information about our company, can visit our website at https://itfirst.com.my

Email us at : sales@itfirst.com.my and please provide us your biz nature and contact details.
And also if possible, do let us know the collaboration type you are looking into , profit sharing values

Thank You

Cheers

Andrew

[WTH] Software Packaging Specialist

sc_weng — Tue, 10 Apr 2018 15:36:34 +0800

SYSTEM SUPPORT SPECIALIST - SOFTWARE PACKAGING

Job Details :
•Working closely with Desktop Support team for ID’s and resolving issues/problems related to SCCM
• Creates SCCM software packages collection & advertisement for integration test and production release.
•Deploying software and operating system using SCCM 2012
•Deploy Software Packages to client systems in accordance with the request.
•Create and testing AD GPO for software installation underpinning systems:
• Package standard software for the managed desktop environment; review and keep up-to-date existing desktop software packages; test and provide
diagnostics for application running on a native Windows desktop environment
• Assign software licenses to end-users; keep track of license assignments; maintain inventory of software licenses; trigger acquisition of new licenses
as required
• Prepare and update operating system images
• Provide second level support on the managed desktop environment, including the operating system and applications; resolve incidents and service requests in this area

Knowledge & Skills :

Extensive knowledge in application packaging with Microsoft Installer
package (MSI)
• Advanced knowledge of AdminStudio, Wise Packaging studio
• Extensive experience of application management, configuration, automated
installations
• Excellent knowledge of Windows desktop operating system
Excellent command of both spoken and written English
• Good knowledge of desktop anti-virus. Knowledge of SCCM, Active Directory, MS Office suite, WSUS and Windows server operating system
• Excellent communication, problem solving and analytical skills

Minimum one year working experience in Applications & Software Packaging Environment for Windows.

Salary : starting from 5.7K
Location : Cyberjaya | MNC Company
Contract : 1 Year

For any candidate interested, please email your CV and stated of notice of resignation and salary.
Email to : HR@ITFirst.com.my

Thank You

Have A Nice Day

Andrew

[WTH] Software API Protocol Engineer

sc_weng — Tue, 09 Jan 2018 00:11:44 +0800

Location : Bangsar , KL
Mon - Friday
Project Basis

Offer From RM 6 - 9K /monthly ( Depends on experience)

Require:

Knowledge in API Integration for System I/O Board for communication protocol.
Good in C / C++ programming
Experience in Control Board programming and communication protocol implementation
Experience in Real Time monitoring API development project
Involved in tracking programming and analysis tools
Knowledge in RMM ( Remote Monitoring Management ) Board and API protocol technology development

Interested candidate , please email to HR@ITFIRST.com.my

Thank You

Best Regards,
Andrew

[WTH] Email Decryption Officer

sc_weng — Tue, 09 Jan 2018 00:02:30 +0800

Location : Cyberjaya
Mon - Friday
Salary : RM 7.2K

Interested Candidate, please email to HR@ITFIRST.com.my

Reporting to the Operations Manager (Infrastructure and Shared Services), the incumbent works to assist in e-mail decryption and support.

The Decryption Officer role is to help with this decryption process, to ensure high velocity decryption takes place to complete the entire deployment (including decommissioning of relevant infrastructure component) in a timely fashion, while maintaining a high quality of service.

Key responsibilities include but are not limited to:

• Deployment Scheduling: Act as a primary owner of all scheduling, from initial baseline, adjustments, reconciliations and status reports. Establish the global schedule of the decryption
deployment following specific rules and processes. Coordinating all scheduling activities, along with the Core and Extended project teams.
• Deployment execution: Act as a primary owner for mailbox decryption relevant to the assigned time zone. Execute the technical decryption in place, and repair defects, as per the agreed scheduled and defined processes.
• User communication: Provide support in the user communication to be coherent with the intended user experience while taking into consideration the technical constraints.
Coordinate/handle activities aiming to delivery as per defined processes.
• Support: Provide 2nd level user support related to email decryption. Liaise with the first level and Vendor support towards issue resolutions using appropriate troubleshooting and escalation steps. Functional Knowledge and Skills
• In depth technical knowledge of email technical support, Outlook 2010, 2013, 2016.
• Intermediate proficiency with Exchange (preferably Exchange Online).
• Proficiency using MS Office suite, especially Excel including formulas and pivot tables.
• Team-player with outstanding coordination skills in managing various types of stakeholders.
• Fluency in English and outstanding communication skills.
• Good problem solving and analytical skills, eye for details and accuracy.

Education Qualifications

• Degree or equivalent qualification in Computer Science, Information management or related discipline

Desirable
• Certification on O365 or Exchange

Essential
• At least 2 years of experience in email technical support, good knowledge of Outlook 2010, 2013, 2016.
• Previous experience of large scale system migration

Desirable
• Previous experience with Office 365 in international or corporate environment.
• Automation using VBA or Exchange or AD queries using PowerShell.
• Data mining.

Thank You

Best Regards,
Andrew

[WTH] DOT NET SUPPORT SPECIALIST

sc_weng — Mon, 08 Jan 2018 23:58:46 +0800

Location : Cyberjaya
Mon - Friday
Salary : RM 5.7K

Interested Candidate , please email to HR@ITFIRST.com.my

Description of duties:
Reporting to the Software Delivery Manager, and as a member of the Application Development team, the incumbent is a software engineer that works individually or within a team, developing, supporting, enhancing and maintaining applications. The incumbent will be required to work with other IT professionals.

Duties and responsibilities:
• Participates in the system analysis and design phases of the development for the workflow applications.
• Develops and maintains software components, including reports supporting business functions as required
• Assures the quality of developed components and adherence to common standards and framework
• Creates test plans and perform testing on developed applications
• Provides and maintains technical documentation for developed applications
• Provides on-going user support, troubleshoots / identifies cause of problems in the deployed applications / environments
• Sets up and maintains environments (development, test and production) required by the applications integrated with the electronic workflow engine
• Maintains development frameworks, standards, guideline around workflow tool and engine
• Perform other duties as required

Skills:
Essential:
• Solid knowledge of software and user support, as well as Web application support
• Understanding of workflow foundation and technology
• Solid knowledge in using World Wide Web related tools, e.g.browsers, publishing tools, IIS, etc.
• Solid knowledge of Data Base Management Systems and SQL programming tools such as TransactSQL, MS DTS, PL/SQL, MS Access
• Knowledge of Nintex, SharePoint and Metastorm's BPM suite is an asset
• Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others
• General knowledge/expertise/know-how and familiarity with the best practices of the Application and Software Engineering, Software development methodologies and frameworks, Software development lifecycles
• Excellent communication skills in Customer Service Environment

Experience:
Essential:
At least 2 years of position-relevant experience of which some experience on SharePoint 2013, MS SQL and on .NET Framework using ASP, C# and VB, VBScript, JavaScript, and Ajax, including working experience in reports development using MS Reporting Services

Desirable

Experience in end user support and customer relationship management. Practical experience in IT service delivery and IT service level management.

Thank You

Best Regards,
Andrew

[WTH] Data Analyst

sc_weng — Mon, 08 Jan 2018 23:56:53 +0800

Location : Cyberjaya
Mon - Friday
Salary : RM 5.7K

Interested Candidate , can email to HR@ITFIRST.com.my

Description of duties:
Reporting to the Software Delivery Manager, and as a member of the Application Development team, the incumbent is a data analyst that works individually or within a team, developing, supporting, enhancing and maintaining applications. The incumbent will be required to work with other IT professionals.

Duties and responsibilities:
• Participates in the requirement analysis, system analysis and design phases of data warehousing, data transformations , data modelling and data loading
• Define and implement normalized database schema, tables, views, and SQL queries for relational databases and multi dimension databases
• Ensure optimized operational performance of the data warehouse, ETL, queries, views and cubes
• Analyse and manage large sets of data and perform data loading operations from various data sources
• Assures the quality of developed solution and adherence to common standards and framework
• Provides and maintains technical documentation for supported data repositories
• Provides on-going user support, troubleshoots / identifies cause of problems in the deployed applications / environments
• Maintains development frameworks, standards, guideline around workflow tool and engine
• Perform other duties as required

Skills:
Essential:
• Solid knowledge of software and user support, as well as Web application support
• Solid knowledge in data warehousing, ETL, data loading, writing queries, data modelling and design patterns
• Solid knowledge of Data Base Management Systems and SQL programming tools such as TransactSQL, SSIS, PL/SQL, MS Access, SSAS
• Knowledge of BI Visualization tools is an asset
• Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others
• General knowledge/expertise/know-how and familiarity with the best practices of the Application and Software Engineering, Software development methodologies and frameworks, Software development lifecycles
Excellent communication skills in Customer Service Environment

Desirable:
• Knowledge in NoSQL, MongoDB
• Knowledge in big data processing
• Knowledge in .net application development

Experience:
Essential:
At least 2 years of position-relevant experience of which some experience on data warehousing, ETL, data modelling, data loading, data transformation, developing SQL queries. Experience in working with large sets of data (financial, health).

Thank You

Best Regards,
Andrew

[WTH] DRUPAL SENIOR DEVELOPER

sc_weng — Mon, 08 Jan 2018 23:54:44 +0800

Job Location : Cyberjaya
Mon - Fri
Salary : RM 7.2K

Interested Candidate, please email to HR@ITFIRST.com.my

The duties:
• Provide technical support to business / end users on LAMP and open source application (Drupal7, other CMS)
o Manage and resolve incidents, perform first hand troubleshooting with users.
o Troubleshoot problems and proposes workaround.
o Perform troubleshooting and application code fix. (Problem Management)
o Work with relevant parties in problem solving (vendor, L2/L3/L4 support).
o Work with other ITT teams to resolve technical issues.
• Handle routine operational maintenance tasks.
• Maintain technical troubleshooting and operational (SOP) documentation.
• Develop, improve, enhance, maintain and test the Drupal based web applications.
• Collaborate with outsourced vendor on patches and new releases.
• Support and troubleshoot issues on application server.
• Conduct application training to end users / business users / technical support personnel.
• Coordinate and perform testing for application rollout, patch releases and bug fixes.
• Participate in testing and preparation of test cases.
• Work on odd working hours on needed basis.
• Perform other duties as required.

Required Qualification / Experience
• Essential
o University degree in computer science, engineering, information management, or related discipline.
o At least 2 years of experience on PHP and web application support. (L2/L3)
o Experience in Drupal 7 module development and knowledge of PHP.
o Experience with Linux, Apache, MySQL and PHP (LAMP) stack.
o Experience with HTML, JavaScript and CSS libraries (JQuery, Bootstrap).
o Experience with a Version Control System (SVN and GIT).
o Experience working in a geographically distributed virtual team environment and to build relationships with other team members.
o Knowledge of SQL database query language.
o Knowledge of web application architecture and infrastructure.
o Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others
• Desirable
o Advance university qualification in computer science, engineering, information management, or related discipline.
o ITIL certification
o Good understanding of web accessibility and usability
o Experience to estimate effort and track time spent on support and projects
o Experience with MySQL Stored Procedure.
o Knowledge on Limesurvey (CodeIgniter Web Framework)
o Knowledge on Software Development Life Cycle.

Thank You

Andrew

[WTH] Desktop Engineer - Two Months Only

sc_weng — Mon, 20 Nov 2017 11:54:16 +0800

Name of Company: - IT First - Urgent Recruitment

We are now hiring Desktop Engineer (providing UK/US time zone coverage) who is familiar with SAP Desktop support.
The requirement is for someone with the knowledge of Win 7, Win 10, and SAP setup skillset (especially SAP GUI, and Analysis for Office).
The duration required would be from now until end of January, with immediate start (as soon as possible, considering onboarding).

The working hours would be KL 6:00PM to 2:00AM with the flexibility of working from home (after 9-10PM).
Note, there will be a Christmas shutdown from 25th December to 1st January where the resource will not be required to work.

Role:

Desktop Engineer

Remuneration:
RM 6,000 - RM 7,000

Requirements:

Experience in SAP
Experience in Desktop Support with familiarity and good knowledge in Windows Platform
Good Communication Skills & Customer Service

Contact Person:

Anyone interested, please send us your CV at HR@ITFirst.com.my

Andrew / 016 9794820

thanks

[WTH] Mobile Apps Developer

sc_weng — Thu, 14 Sep 2017 18:58:02 +0800

Name of Company:

Our Client are one of the Mobile Apps Developer Company with having their own Mobile Advertising space to generate opt-in experiences for people to partake in!Building a platform that incorporates various game-design principles and connects many real-world activities into a palatable ‘Experience'. In turn, we provide detailed insights and analytics to businesses & brands that are looking to better engage their consumers over time.

Job Responsibilities:

- Conceptualize & code native mobile applications (iOS & Android)
- Generate performance & analytics reports based on
- Oversee packaging & deployment of the app on respective stores (App Store/Play store)
- Build & maintain DB structures, modules and functional groups in the backend
- Analyze & optimize network behavior and responsiveness
- Address performance & interaction design issues on client-side applications

Requirements:

- Bachelors Degree in Software Engineer (or equivalent)
- At least 2 years of prior relevant working experience
- Required Programming Languages: C#
- Optional Programming Languages: Objective C, Swift, Java, C++
- Xamarin experience is a bonus
- Required Spoken languages: English
- Candidate must be acquitted with remote, independent work if required
- Candidates able to join immediately will be preferred

Salary Offer Range : 4.5K

Location at : Jln Maharajalela , Kuala Lumpur

Contact Person:

Anyone keen interested , can email us your CV and we will update you accordingly.

Please email to HR@ITFirst.com.my

Andrew

Thanks

[WTH] Software / Application Support

sc_weng — Tue, 12 Sep 2017 10:30:04 +0800

Name of Company:
We are hiring now , position for Application Support with knowledge in ASP.Net and SQL database . Welcome any candidate with experience min of 5 years in related software support field.
Please only send us your CV if your JD and experience are within the requirement we are looking for.

Role:
Responsibilities:
1. To manage IT infrastructure which includes upkeep of Data Center, Voice Network, DataNetwork, Security Card Access System (hardware and software), Office Equipment, Laptops and Desktops.
2. Support Sales & Marketing and After Sales Departments and to provide technical assistance to dealers on relevant application software. The technical assistance covers technical advise, VPN installation to connect dealer & support on application only and it DOES NOT cover dealers’ local IT infrastructure.
3. To support dealers on after sales application and VAS diagnostic tester software.
4. Provide users with a functional and technical point of view on the requirement, informing users of the effects, giving users exposure to available functionality/features and assessing what is necessary development (cost/benefit assessment).
5. Remotely Support any branches & internally for any users facing issues on the application.
6. Require to provide first level assistance and troubleshooting the problems with a proper resolution.
7. Preferable with experience in Dealer Management System or any related application software support , cloud application , system software & aliasing closely with level 2 & 3 support
8. Handling any change request by user & conduct feasible study with users
9. Training will be provided for the in house application / software

Remuneration:
Salary Range : 6K - 8K

Requirements:
1- Knowledge in SQL database , Oracle & Javascript with ASP.net is required
2- Minimum 5 years experience in software and application support inclusive of software troubleshooting and training.
3- Knowledge in SQL, Oracle, and Crystal Report
4- Possess own transportation
5- Knowledge In VPN and IT Infrastructure
6- Good knowledge in Cloud Application & SAAS support

Contact Person:

Andrew
HR@itfirst.com.my

Location of Work Available :
1- KL
2- Cyberjaya

Position Open for : 3 Position , 1 at KL , 2 at Cyberjaya

Thanks

[WTF] Software Support Specialist

sc_weng — Mon, 31 Jul 2017 22:04:07 +0800

Name of Company: IT FIRST SDN BHD

We are looking for any candidate to fill up the post , if you are interested please send me your resume for further escalation and contact details as well.

You can email your CV to hr@ITfirst.com.my

Reporting to the Software Delivery Manager, and as a member of the Application Development team, the incumbent is a software engineer that works individually or within a team, developing, supporting, enhancing and maintaining applications. The incumbent will be required to work with other IT professionals.

This job are basically towards supporting mostly web applications , web based .net applications with SQL database.

LOCATION : CYBERJAYA

Role:

• Participates in the system analysis and design phases of the development for the workflow applications.
• Develops and maintains software components, including reports supporting business functions as required.
• Assures the quality of developed components and adherence to common standards and framework.
• Creates test plans and perform testing on developed applications.
• Provides and maintains technical documentation for developed applications.
• Provides on-going user support, troubleshoots / identifies cause of problems in the deployed applications / environments.
• Sets up and maintains environments (development, test and production) required by the applications integrated with the electronic workflow engine.
• Maintains development frameworks, standards, guideline around workflow tool and engine
• Perform other duties as required.

Working Days : Monday to Friday Only

Remuneration:

RM 5,700
Others benefit will be provided and to be inform once you are shortlisted
Performance Bonus

Requirements:
Essential
• Solid knowledge of software and user support, as well as Web application support
• Understanding of workflow foundation and technology.
• Solid knowledge in using World Wide Web related tools, e.g. browsers, publishing tools, IIS, etc.
• Solid knowledge of Data Base Management Systems and SQL programming tools such as TransactSQL, MS DTS, PL/SQL, MS Access.
• Knowledge of Nintex, SharePoint and Metastorm's BPM suite is an asset.
• Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others.
• General knowledge/expertise/know-how and familiarity with the best practices of the Application and Software Engineering, Software development methodologies and frameworks, Software development lifecycles.
• Excellent communication skills in Customer Service Environment
• at least 2 years of position-relevant experience of which some experience on SharePoint 2013, MS SQL and on .NET Framework using ASP, C# and VB, VBScript, JavaScript, and Ajax, including working experience in reports development using MS Reporting Services

Preferable :: Experience in end user support and customer relationship management. Practical experience in IT service delivery and IT service level management.

Contact Person:

Andrew
016 9794820
email : HR@ITFirst.com.my

Thanks

[WTF] Service Desk - Level 1 Support

sc_weng — Mon, 31 Jul 2017 21:58:32 +0800

Name of Company: IT FIRST SDN BHD

We are looking for any candidate to fill up the post , if you are interested please send me your resume for further escalation and contact details as well.

You can email your CV to hr@ITfirst.com.my

Staff will respond to queries, and resolve information technology and IT Global Application related service requests and incidents. This post provides an important role in technical and interpersonal support

LOCATION : CYBERJAYA

Role:

• Work independently with minimal supervision to provide end-user support services.
• Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request Fulfilment, User Announcements, which requires full knowledge and understanding of these policies and procedures.
• Ensures consistency and quality of work steps completed.
• Able to understand, interpret and use these processes to recommend an appropriate course of action to resolve tickets or escalate accordingly. Ensures tickets that cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected documented.
• Acts as first point of contact for end user support and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider.
• Sets ticket impact, urgency and prioritizes tickets, sets user perception and expectation accordingly in terms of turnaround time and response time.
• Adheres to Quality Assurance processes on Call Handling, Ticket Handling.
• Meets defined KPI Targets on call abandonment rate, mean time to resolve, first contact resolution rate, resolution rate.
• Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
• Ensures all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team.
• Proactively seek new solutions and knowledge that increases the efficiency and effectiveness of the team, and channels any new knowledge or solution identified to create new Knowledge Base articles.
• Identifies and flags gaps in existing Knowledge Base articles.
• Contributes towards producing documentation and SOP documents.

The candidate are require to work on shift. Shift available are
- morning shift start from 7.30 am
- afternoon shift start from 3.30 pm

Working Days : Monday to Friday Only

Remuneration:

RM 3,200 Basic
Extra Allowance and others benefit will be provided
If you are more than the requirement, we are also looking for Software Support Specialist which offer higher salary range at 5.7K
Performance Bonus

Requirements:
Essential
• Good /proven knowledge of Incident Management across Desktop technologies (Windows clients and Microsoft Office applications) and/or Business Applications (such as ERP systems)
• Demonstrable self-training. Strong knowledge in service desk systems, incident and problem handling and escalation.
• Excellent phone etiquette and phone handling skills/techniques.
• Capability to translate the language of customers into useful technical information and vice versa.
• Ability to multi-task.
• Thorough knowledge of current technologies as it relates to end-user support and business strategies and keeping abreast of latest technology updates.
• Completion of secondary school education or equivalent with at least 5 years of working experience in the IT user support or related field or;
• 4 years with a relevant University Degree or;
• 3 years with a relevant Advanced University Degree.
• ITIL Foundation Certificate, vendor and non-vendor specific certification in customer service, Windows, Microsoft Office, and networks is an added advantage.

Contact Person:

Andrew
016 9794820
email : HR@ITFirst.com.my

Thanks

[WTS] TATAMI SOFA CARTOON FOR KID

sc_weng — Mon, 10 Apr 2017 02:36:07 +0800

Bean bag Sofa Cartoon Type Available :

1- Mickey
2- Pikachu
3- Doraemon
4- Monkey
5- Hello Kitty
6 - SpongeBob
7- Totoro

For Kids Type Bean Bag
- Sofa & Comfort Type
- Material Short Plush , PP Cotton Filling
- Approxx 2KG and for Children Age 2 to 12 Years Old

Thank You for your Kind Support!

For more details : http://www.mudah.my/Tatami+Sofa+Cartoon+Ty...4965.htm?last=1