Hotlink Top Up via Maxis Pay - SCAM?

sillyboy — Tue, 31 Jan 2017 22:04:44 +0800

Hi Hotlink,

I had topped up my Hotlink credit via Maxis Pay before.
However, this time my credit card is expired and I am trying to add a new card under the "Manage Cards" tab.

Maybe I have not been on Boleh-land for sometime, your "Add Card" option directed me to a 3rd party page named " Cyber Source - the power of payment"
I refused to enter my personal details and my first thought was, "Hang on... Why Maxis shown me to somebody else webpage. Is this a SCAM?"
There is also nothing on that page clearly indicate my credit card details will go to Maxis Pay.
Upon researching Maxis pages, FAQ, Google "maxis cyber source", there is really nothing that can help me out.

Could you please rectify this Cyber Source is a legit payment option for using Maxis Pay?
Or at least, have an official tab/wordings saying "We will now direct you to our online payment partner- Cyber Source... loading.... loading.....loading..... the power of payment"
and list down your third party payment partners in your FAQ, online transaction party, banks, paypal, and etc
It feels very insecure now days when you don't know who you are paying money to.

Cheers!
Sam

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PLEASE BRING BACK VALIDITY 90 / VALIDITY 365

sillyboy — Fri, 07 Aug 2015 11:35:57 +0800

Hi all,

I have my #hotlink number with me about 2 years with quite a pretty number.
I am residing in oversea most of my time and return to Malaysia once or twice a year.
As much as I want to keep my number active, I need to recharge, keep an eye on it so it does not pass the line termination date.
Having said that, I need to set tons of reminder to myself, recharge the credit and keep the service stay active.

Unfortunate thing was I had purchased the SIM where Maxis/Hotlink started the #Hotlink plan.
I have contacted your customer service early this year and I have been advised I was NOT allowed to revert to any prior Hotlink Basic plan.
I understood the benefit of #Hotlink, having FREE Basic Internet (limited to 500MB, effective 23rd July 2015) during the Active periods.
But again, I do not live back home most of the time and IMO, your free internet is kinda useless and slow (speed limited to a maximum 64kbps).
I could not load any webpage when I landed at the airport, and I would preferred to subscribe to your 4G mobile internet plans.

I have been researching Maxis forum and Low Yat forum (refer to: https://forum.maxis.com.my/forum_topic.asp?...55&whichpage=7).
I can confirmed that there are thousand and thousand of people have been asking for Validity 90 or 365.
Early this year I have contacted Hotlink customer service, I've been told that Hotlink has upgraded to new menu and Validity 90/365 has been removed.

So, Maxis and Hotlink, can you please consider to bring back the Validity 90 or Validity 365 for ease of Hotlink users and myself with following facts:
1. I'm residing in oversea most of the time and hoping to keep the same old number whenever I return.
2. Keep myself stress free by reminding myself to reload every 30/60 days.
3. Free Internet during active period is pointless and useless to me (and most of the people), I would subscribe to Mobile Internet package every time.
4. RM33.00 for Validity 365 is provided upfront to your company and customer gets the benefit. It's a WIN-WIN situation.
5. Having my number active for 365 days will keep yourself from recycling/reuse the numbers less often, eg: less work for you guys.

Please do not offer me to opt in for Maxis plan and freeze my account until I return home.
I do not want to increase my burden to maintain a Maxis account in oversea.

Many thanks!
Sam

============ SOLUTION============

» Click to show Spoiler - click again to hide... «

******** Updated 27th October 2016 ********
Sorry guys, have not been logged into LYN for sometime.
Here are some info you should know in order to get your validity 90/365:
- Validity 90/365 is NOT available for #Hotlink and FAST plans (FAST plan offered validity when they started but Hotlink decided to cease it a few months later)
- Once you opted out of FAST plan you will no longer enjoy their mobile internet benefits

I'm helping out #Hotlink admin here due to high demand of users seeking for Validity 90/365
Please PM #Hotlink admin with the following details:

1. Full name
2. NRIC/passport whichever is applicable
3. Mobile number for the request
4. Alternate mobile number
5. Reason for the request

Happy for anyone to bump or discuss issue in this thread. Cheers!

Lowyat.NET: Latest topics by sillyboy

Hotlink Top Up via Maxis Pay - SCAM?

PLEASE BRING BACK VALIDITY 90 / VALIDITY 365