http://forum.lowyat.net/ Sun, 28 Jun 2026 12:02:15 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/4770267 ***NEW POSITION*** Updated SEPT 2020<br /><br />We are looking for <b>NON-Muslim</b> only candidate for this position to balance up the team :<br /><br /><b>Principal Responsibilities</b><br /><br /><u>Operations</u><br />Act as primary contact for monitoring and system availability<br />Track all queries and open items originating to, or from, customer<br />Incident Management including verification of alarms and alerts<br />Collecting operational measures and identifying trends that indicate system performance and health<br />Providing regular updates to clients on the status of any open issues and managing Client expectations in line with SLAs<br />Escalation of Problems within company as appropriate<br />Escalation of critical issues within the client organizations as appropriate<br />Communication and follow-up on Operational Issues within CPSES<br />Outage management and adherence to response and relief SLAs<br />Familiarization with all Operational Processes and Procedures and adherence to same<br /><br />General<br />Attendance at Operations Monthly / Weekly Meetings<br />Operational handovers between shifts<br />Prepare articles for the internal Knowledge Base<br />Prepare FAQ’s on common Operational issues<br />Mentoring of junior team members and lead by example<br />Develop subject matter expertise on client solutions and environments as necessary to facilitate Single Point of Contact agreements<br /><br /><u>PERSONAL ATTRIBUTES</u><br />Excellent Written and Oral Communication Skills (English)<br />Excellent Organizational Skills<br />Ability to work on own initiative and as part of a team<br />Ability to Multitask / Attention to Detail<br />Self-disciplined / Self starter<br />Self-driven and committed<br />Relationship Builder<br />Leadership Skills<br /><br /><u>Knowledge</u><br />Familiarity with monitoring tools such as OpenNMS, HP OpenView, Sitescope, Netcool etc.<br />Familiarity with ticketing systems such as JIRA, Remedy, OTRS etc.<br />Basic knowledge on Unix or command line executions<br />Basic knowledge on Oracle / SQL Query<br />ITIL v3 Foundation<br />Telecommunications network and technology understanding<br /><br /><u><br />Experience</u><br />Customer Operations Experience<br />Exposure in working in shift environment<br />Experience in handling of conference calls with customer<br />Experience working in Telco NOC or SMC<br /><br /><br />Interested Please email your resume to mirul7352@gmail.com mirul7352 Job Enlistments Wed, 24 Apr 2019 11:06:23 +0800