http://forum.lowyat.net/ Tue, 09 Jun 2026 20:54:18 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/2787039 Hi all. Posting on behalf of a friend who just &quot;bought&quot; the new Chevrolet Cruze.<br /><br />He inspected the car before taking possession of it, and found some fault with the car:<br /><br />1) gap in the front bumper<br />2) Error Code 67 (related to steering wheel lock)<br />3) Error Code 91 (unable to detect key)<br /><br />He was also less than happy that the car didn&#39;t have the usual plastic covers for the seats. Asked whether that was a showroom car, but the dealer said it was brand new. Some details:<br /><br />a) He has NOT signed the &quot;acknowledgement form&quot;, i.e. the usual checklist that you have to sign acknowledging that the car, as delivered to you has been inspected by you and is in good condition;<br />b) He has paid 30% down payment (foreigner);<br />c) He has signed the hire purchase agreement with the bank; he has instructed the bank not to disburse any money until this situation has been resolved;<br />d) The car&#39;s been registered apparently, since got plate number and all that.<br /><br /><br />The dealer basically said they will repair the faults, but he doesn&#39;t feel that he should be forced to just take what is essentially a faulty car, having paid so much money for it. For instance, if you&#39;re buying a phone, but the software is faulty, you would demand a new one right? A car is expected to be in good, working condition, and you don&#39;t expect that the first thing you do upon getting your new car is to have it fixed. They&#39;re giving so many excuses to avoid replacing the car with a new one perhaps because it would be very very leceh for him. <br /><br /><br />Was wondering if any sifu here would be able to suggest what can be done. He&#39;s tried a few things like calling up the dealer, the manager, asking some legal opinion from his lawyer. I said he should just keep calling and demand for a replacement, otherwise he can take it up with the Consumer Tribunal, cuz usually once you get the lawyers in it&#39;s gonna cost more. What are the chances he&#39;d get a replacement car? If he decides to cancel the purchase, what will happen to his 30% down payment (not a deposit)? He should be able to get it back in full right? <br /><br />Any help from you guys would be great, thanks in advance&#33; <!--emo&:respect:--><img src='http://static.lowyat.net/style_emoticons/default/notworthy.gif' border='0' style='vertical-align:middle' alt='notworthy.gif' /><!--endemo--> ruzdreg_dpm09 The Fast &amp; The Furious Wed, 24 Apr 2013 20:57:15 +0800