WARNING! Hulala.my sells fake products

yummy33 — Fri, 02 May 2014 16:38:14 +0800

Last February I bought a deal from Hulala.my (http://www.hulala.com.my/deal/benefit-big-10-set-fpc) with their merchant named FALCON POST CENTER

The whole process was a total nightmare until now!!!

first of all, the delivery period which was in march was not fulfilled by the merchant (falcon).
I emailed them directly on 21st march (3days before the end of delivery period) they said the stock haven't arrived yet, so fine.. then on 25th i had to remind them to update me on the status of the delivery. the owner said they will check with the staff and get back to me asap, WHICH THEY DID NOT. until I emailed them again 3days later, and to my surprise, they said "the item has not reached yet"

then after waiting for such a long period, i emailed hulala's customer service and they asked the merchant to proceed for a refund. but that FALCON insisted that the item will reach end of the week and sent out by next week. which was like, 1 week after the promised date. AFTER TWO MONTHS AFTER BUYING THE VOUCHER.

the nightmare did not end there.
upon receiving the product, I inspected it closely, and my god, i had bought a counterfeit product for RM99!!
worse of all, HULALA did not state in their website that the product is a replica or OEM or such. which makes consumers perceive that it is the real deal.. *silly silly me, should have known its too good to be true *

So i took pictures of the findings and email it to them.. guess what.. NO REPLY.
I didn't even receive newsletters that I previously received on a daily basis.

*p/s the items did not even match the descriptions of the box*
everything smells artificial and not even close to the product (quality, packaging wise)

to proceed with full refund, I sent the item back to FALCON POST CENTER and they did not receive the parcel. claiming that poslaju did not leave them a notice card, so poslaju sent it back to me. And the way FALCON communicates to people is really speechless.

this is their latest email reply :

QUOTE

##- Please type your reply above this line -##
You are registered as a CC on this support request (7881). Reply to this email to add a comment to the request.

falconpostcenter Apr 30 19:28

hii no received any card from poslajuanyway the parcel alr open, and we cant sell it alru can keep ur self
thanks

________________________________________________________________________

Keep it myself? you must be kidding me. what am i gonna do with that fake counterfeit product that you have deceived me of?? FALCON did not even defend itself on the matter (selling fake benefit) meaning it admits that it is fake???

Not sure if other buyers realise its a fake.

Feeling lost and helpless. I just want my money back.
Hulala didn't want to take any responsibility, just merely being communication intermediary between FALCON and me.
Took the issue to NCCC but issue still yet to be resolved.

Anyone faced similar issues before? advice please????

Is she real?

yummy33 — Mon, 29 Dec 2008 22:06:33 +0800

well..
i finally found the item i want which is Osis Dust It.
and a forumer pm-ed me n told me she has it.

i copied and paste it as below: (do appreciate if some1 could tell me how 2 copy the messages as a pic)

sallyyp Osis Dust it, Dec 19 2008, 06:50 PM

hi, i do have stock for Osis dust it, 2 bottle in hand now..

let me know if u r interested..
have'n't post a new topic for it now.. selling for rm 58 each 2 for rm 110

thank you..

yummy33 Re:Osis Dust it, Dec 19 2008, 10:06 PM

price can nego? RM50?
cz im on a tight budget.. kinda spend too much on shopping last week.. ^^"
but im really interested..

Re:Osis Dust it, Dec 20 2008, 01:24 AM

so sorry my dear, i talked to the supplier but they said cannot lower the price and the stocks are limited as well..
i'm so sorry.. i surveyed in Singapore last week, the price is s$27.60 = rm 64++
i would like to help u too, i know Christmas is around the corner.. and we(girls) spend lots of $ for christmas prezzie..
rm 57 is the cheapest i can give..

Re:Osis Dust it, Dec 21 2008, 12:14 AM

ok..
den i think i'll take it!! =)

Re:Osis Dust it, Dec 21 2008, 01:42 AM
alright.. how many unit u want? and i can cod in pj or kepong area..
when u want it? let me know ya!. thank you..

Re:Osis Dust it, Dec 21 2008, 02:16 AM
postage kay?
cz kepong too far for me.. im staying in ampang..

Re:Osis Dust it, Dec 23 2008, 10:22 PM

hey..
no reply frm u?

COD in kl area can?

Re:Osis Dust it, Dec 25 2008, 02:40 AM

so sorry for the late reply..
kl area can.. tomorrow or next monday i'll be times square.. and next tuesday i'll be going to gleneagles, ampang..

contact me at 017 3905233.. tq

let me know earlier ya.. need to collect the stock in my friend's place..

___________________________________________________________________________

i sms-ed her on fri/sat.. but i still got no reply from her..

so what should i do?

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WARNING! Hulala.my sells fake products

Is she real?