Unauthorized payment from PayPal to NCSOFT & MOL

fuminari — Tue, 10 May 2016 18:31:41 +0800

Firstly, I apologize if this it not the right place to post this.

The reason i'm posting here is to see if there is anyone have prior experience dealing with MOL.

Let me simplified my story for ease of understanding.
It happen only last week, i got notification from my bank that i was charge for 3 different transaction in span of 3 minute, amounting from 100USD, 40USD & 30USD.
After check further, i realize it was done thru PayPal where i have my card information inside.
There is 2 party which i "paid" to, 100USD to NCSOFT & 40USD + 30 USD to MOL.

Right away i raised a dispute with PayPal as this happen while i'm working and i doesn't have any account with both merchant above.
Then i also contacted both merchant thru email to see what i need to do to get my money back.
I got notified by PayPal (within 24hours) that i'm getting my 100USD refund back to me (i got the confirmation on my bank yesterday)
But for MOL's case, i notice there isn't much of progress.
I get those generic answer from MOL and it starts with "i will need a police report to get investigation started"
I even ask them if i provided the police report to them, will i get the refund back and they gave those generic reply and ignoring my question totally.
I call up the call center directly and to my surprise, they redirect me to contact them thru email. So i throw the same question again and i was told that there is no assurance i will get my money back.
So, i proceed to police station and get the report that they need and finally they reply they will start the investigation. I asked them for a case number (for reference of course) and guess what i get, the same o generic reply and ignoring my question totally, AGAIN.

Did anyone around here going thru what i am going thru with MOL right now?

Lowyat.NET: Latest topics by fuminari

Unauthorized payment from PayPal to NCSOFT & MOL