http://forum.lowyat.net/ Thu, 30 Jul 2026 16:22:36 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/5538235 1st time posting guys - please be nice <!--emo&:cool2:--><img src='http://static.lowyat.net/style_emoticons/default/cool2.gif' border='0' style='vertical-align:middle' alt='cool2.gif' /><!--endemo--> <br /><br /><br /><b>Name of Company:</b>Confidential <br />Singaporean based Software house with a development hub in Europe.<br /><br /><b>Role:</b>Application support<br />*Running on 24/7 shift level 1 application support.<br />*Assist in the maintenance of 24/7 applications, high-availability systems<br />*Identify and document user and system issues<br />*Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue<br />*Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately<br />*Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis<br />*Conduct application testing, support client application testing, and collect and summarize test result<br />*Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required<br />*Train users on applications and help them resolve application issues<br />*Liaise closely with business users and build good rapport<br />*Handle escalations and manage client expectations on an ongoing basis<br /><br /><b>Remuneration:</b> <u>Paid in EUR since to be relocated.</u><br />*Basic gross = 3000-3500 EUR/monthly<br />*Accommodation = provided by the company (worth 800 EUR/monthly)<br />*Flight allowance = 800 EUR/yearly claimable <br />*Shift allowance = 200 EUR/monthly<br />*Food allowance = 200 EUR/monthly<br />*Sign on bonus/ Flex bond - 2000 EUR to be paid after 3 months probation<br />*Medical coverage<br /><br /><b>Requirements:</b><br />*Qualification in Computer Science or equivalent. Any experience in this field will also be considered.<br />*Fluent speaking and writing in English and <b>Chinese(MUST)</b> language for business communication needs<br />*Experience with some programming languages(HTML,JAVA) will be an added advantage<br />*Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accuratedocumentation<br />*A history of working independently without close supervision and demonstrated time management skills<br />*Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving<br />*Excellent interpersonal skills, team player<br />*Comfortable working directly with end users<br />*Willing to work on rotating shifts including weekends and public holidays<br /><br /><b>Contact Person:</b><br />Nicolas - IT recruiter<br />Capcon Asia<br />018 220 2566<br /> enjoy_cs Job Enlistments Wed, 03 Sep 2025 16:41:50 +0800