L1 IT Helpdesk Support - Supporting China Market

Recruiter2 — Tue, 15 Nov 2022 14:59:41 +0800

Name of Company: Swivelt Sdn Bhd

Role: L1 Service Desk Agent

Remuneration: RM2500 to RM4300

Requirements:

Deliverables
• Record all calls from end-users and project members via official channels

Responsibilities
• Record all calls from end-users and project members via official channels
• Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls
• Provide system support and resolve first tier calls
• Maintain system access control
• Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required
• Re-route all calls meant for other transversal service/help desks via official channels
• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Any other duties deemed reasonable and required as part of the day-to-day role

Requirements
• 1 year of technical or customer support experience in a call center environment
• < 1 years hands-on computer and internet experience
• Solving problems attitude
• Works independently with minimal supervision or direction
• Troubleshoot and repair simple network problems, including internet browser software
• Troubleshoot and repair common computer hardware problems
• Willing to work on rotational shift 24/7
• Willing to commute to office at G Tower (right beside Ampang Park LRT Station)

Contact Person: Interested candidates please, submit your CV to siti.mokhtar@swivelt.com or Whatsapp to 016-6637380

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L1 IT Helpdesk Support - Supporting China Market