Lowyat.NET: Latest topics by Clarissa99

Hiring Sharepoint Architect for 6 months(Contract)

Clarissa99 — Mon, 04 Mar 2024 10:24:18 +0800

Position Title: SharePoint Architect

Location: Bangsar South, KL

Contract Duration: 6 months

No Age Restriction

Salary: RM600-800 nett per man day

Job Responsibilities

Service Request Management - Review request and information provided by users. Communicate with users if insufficient details are provided.
Incident Management - Review information, incidents, problems and analysis collected and escalated by IT Helpdesk team. Resolve Incident tickets with root-cause analysis, trouble-shooting and providing advises on Application system and processes
Change Request Management (Enhancement and Operational CR) - Evaluate application Change Requests (CR) for enhancements and fixes . Ensure the integrity of the application system, new business practices, processes and enhancements are understood by the General Applications team. Implementing, configuring, code development and customizing enterprise portal solutions based on client requirements.
Handle and deliver service request (SR), incident report (IR) and Change Requests (CR) within agreed defined SLA and KPI. Assist and support Function / team leads in planning, coordinating, and ensuring timely and quality delivery of CR enhancements
As a SharePoint Architect, candidate must be able to design and create complex and sophisticated solutions utilizing Microsoft SharePoint Server 2019 and SharePoint Designer as well as various other .NET components.
Utilize extensive SharePoint knowledge and experience to provide clients with high quality consulting service
Provide guidance in the application lifecycle including engineering, project planning, project management, architecture and design
SharePoint Web Governance, testing and quality assurance, deployment and operations.
Successfully engage in the full lifecycle of Analysis, Design, Implementation and Support
Receptive to performance and developmental feedback.
Support the delivery of complex services, including supporting the work of colleagues

Required Qualification

Bachelor's degree in Computer Science, Information Systems or another field plus extensive hands-on experience
4+ years in SharePoint Administration and Architecture Design, Configuration and Implementation with SharePoint 2010-2019
1+ years of Customizing and Designing SharePoint Master Pages and custom layouts
2+ years’ experience with customizing SharePoint site definitions
Knowledge in Powershell & Dot Net Scripting and SharePoint custom feature development.
Hands-on experience with SharePoint Designer workflows and customizations
Experience in managing projects
Knowledge of capacity planning and able to formulate scope and scale of project
Strong business acumen, and able to provide solutions for business requirements
Possess strong consulting and analytical skills
Excellent in both spoken and written English.
Demonstrated consulting skills in both technical and business process decisions.
Strong team orientation
Proactive in managing issues and problems, comfortable with ambiguity
Skilled at tackling unusual and complex challenges, can guide and advise others
Willingness and ability to share knowledge
Attention to detail
Positive attitude with co-workers and clients

If interested, kindly contact me by sharing your resume/CV to clarissa.wong@iforte.com.my

ERP Project Manager (Dynamics AX)

Clarissa99 — Thu, 19 Jan 2023 11:14:04 +0800

ERP PROJECT MANAGER

Currently in search of an ERP Project Manager for a renowned FMCG client (non-halal product) from Denmark located at Shah Alam.

Details of this role:
-Managing a team of 4.
-Salary: up to RM21,000 max
-13th month fix salary entitlement.
-Hybrid working arrangement

Requirement:
-Experiences in global project rollout
-At least has completed 2 full lifecycle of ERP project
-Regional exposure
-Has experience in change management
-Dynamics AX exposure is an additional plus point

If interested, kindly share your CV over to clarissa.wong@iforte.com.my and talk more in detail!

**We do also handle other positions like Java/.Net/Javascript developers or data analysts/engineers/scientist roles as well😁 Hit me up if you're down for a short discussion!

Mandarin Customer Service Executive

Clarissa99 — Tue, 10 Jan 2023 10:49:23 +0800

Mandarin Customer Service Representative to support for Taiwan market.
Company location: TTDI (Hybrid)

Desired Candidate Profile

Education & Skills Required:

• Any Graduation degree (preferable)
• Excellent communication skills in Mandarin (written and verbal)
• Certificate in Mandarin Proficiency Test HSK (not a must if the right candidate has excellent Mandarin language skills and previous experience in working for Chinese clients)
• Comfortable working in a multi-national / cultural environment
• Ability to communicate correctly and clearly with all customers
• Work successfully in a team environment as well as independently
• Should have basic knowledge about computer software and hardware.
• Should be a quick learner and team player.
• Adheres to Code of Ethics, Vision, Mission and Core Values.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, plan leaves in advance and avoid any unplanned absence
• Adhere to daily schedule as assigned
• Flexible with the working schedule; may be expected to work in different shifts/weekends/holidays and events
• Ability to work overtime based on business needs

Technical Aptitude:

• Knowledge of MS Office including Outlook
• Knowledge of computer hardware and software
• Knowledge of different Operating Systems
• Knowledge of network and internet
• Awareness of latest trends and developments in the technology industry
• Technically inclined with a drive to solve technical issues

Work you’ll do

Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Contact Center. Our customers are very computer literate, and accuracy of information is a high priority.

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

Interested? Kindly send in your updated CV to clarissa.wong@iforte.com.my

Marketing Executive

Clarissa99 — Wed, 07 Sep 2022 15:14:46 +0800

Hiring for MNC located at Petaling Jaya

Marketing Executive role.

RM3000 per month, 12 month contract.

Job Description
Adopts and implements Marketing guidelines, programs and standards in assigned organizational unit(s).
Advises business accountable management of the unit in all Marketing related issues (e.g. market analysis, product pricing, positioning, etc.).
Qualifies and cooperates with external Marketing service providers, manages and coordinates those services and approves of work delivered.
Contributes to units' budget planning and completes Marketing related reporting’s.
May conduct market research activities as appropriate and supports management in determination of effective pricing structures.
Provides marketing support to sales units and teams, creating and deploying marketing material to customers.
Designs and implements concepts of customer group specific sales and marketing activities.
Experience in prepare communication and to come up with content creation in social media.
Experience prepare the ABL, BTL, TTL marketing scales.

What do I need to do to qualify for this role?
Diploma/Degree in Marketing, electrical engineering or equivalent qualifications
More than 3 years in Marketing role, preferably with knowledge in Electrical product industry.
Excellent organizational and interpersonal communication skill; to share information in large group and one-on-one, both internally and externally.
Ability to identify and understand customers' need and leverage on the need and gap to do customer acquisition, retention and optimize selling.
Excellent market analysis and product management skill to bring the right products to the right customers and markets with the right price position.
Experience in product standard and certification, particularly working with local authority for local certification.
Experience with software design eg. InDesign/Photoshop/etc.

Kindly send in your updated CV to clarissa.wong@iforte.com.my if you are interested.

Customer Service Representative (Cantonese)

Clarissa99 — Wed, 24 Aug 2022 12:00:16 +0800

CUSTOMER SERVICE REPRESENTATIVE (CANTONESE SPEAKING)

Company: MNC
Location: Cyberjaya
Hybrid working mode

Remuneration: RM4k + 450 transport allowance

Responsibilities

Responsible for handling customer inquires via telephone, email, or online platform
Handles customer enquiries and complaints regarding all activities in insurance policy Operation process.
Reports problems, potential crisis and complaint to supervisor for service improvement.
Makes outbound calls to customers for follow-up cases.
Executes empowerment guidelines.
Provides advice to Customer Service Representatives (CSR) on handling customer inquiries.
Documents call activities in system.
Documents follow up items in log sheet or send email to Business partners.
Works closely with Business partners to resolve the complaints and uncertain issues.
Provide cross support to other functions whenever necessary.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Qualifications
SPM and above
At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Mandarin reading and writing is a MUST.

Send in your updated CV to Clarissa.wong@iforte.com.my

Graphic Designer

Clarissa99 — Tue, 08 Mar 2022 16:40:08 +0800

Hi Creative Minds,

FULL TIME JOB:
Looking for Malaysian junior graphic designers with at least 2-3 years of experience for MNC company locating in Petaling Jaya. You will be working on exciting global projects with them.

-Format and design creative collaterals using Microsoft Office and Adobe Suite, as per the needs of the projects.
-Operate within an internal process-driven structure, meeting deadlines and client expectations for quality and creativity.
-Manage and deliver graphic design projects through all phases of development: creative consultation, storyboarding, providing concepts based on customer interaction, designing, revising, troubleshooting, and producing a final product.
-Deliver design solutions that have a high visual impact and stands out in the internal and external market.
-Effectively interact with customers across geographies; understand the scope and purpose of the clients’ requirements; and provide design solutions.
-Follow directions, manage multiple tasks, work with information/data from multiple sources, meet deadlines, and respond to urgent requests in a positive manner.
-Work closely with other design professionals to solve design problems and communicate resolutions.
-Be a team player with a positive attitude and demonstrate strong verbal and written communication skills and excellent interpersonal skills.
-Demonstrate subject matter expertise in creative design domains/applications and ability to share knowledge.

If interested, kindly send in your portfolio with your updated CV to clarissa.wong@iforte.com.my

Customer Service Representative

Clarissa99 — Wed, 27 Oct 2021 10:08:34 +0800

Working in a MNC company from Australia , and needed to follow Sydney time zone and New South Wales Calendar (Supporting ANZ region).
Working experience: 1-2 years

Responsibilities
Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions.
Respond to inquiries in a manner that meets high quality, productivity and other performance standards in accordance with company requirements and customer needs.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Attempt to troubleshoot customers' problems.
Inform supervision/management of all unresolved complaints
Document customer transactions accurately in Oracle.
Ensure pricing approval process is supported and works in compliance to Customer Service
policies and procedures.
Actively manage cross-functional systems to ensure accurate patient/customer recordkeeping, including storage, monitoring and reporting; liaising with multiple internal departments as required.
Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Provide training and support for team members.
Provide support for special projects as needed.

Requirements
Must be able to work in enterprise-level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Must demonstrate strong written and oral communication skills in English.
Extremely detail-oriented and disciplined.
Able to work collaboratively in a team environment.
Possess a customer-centric commitment to build and maintain customer relationships.
Demonstrate exceptional problem solving and organizational skills.
Display energetic, self-motivated and quick thinking with a positive attitude.

Interested? Please send in your CV to clarissa.wong@iforte.com.my

Business Analyst (IT)

Clarissa99 — Mon, 25 Oct 2021 10:55:37 +0800

A company mainly focusing on IOT, located in Puchong.

Hiring for Business Analyst (IT) and willing to pickup presales.

Welcome for software developers that do not like to code and wanted to venture into Business Analyst.
Experience: 1-3 years

Responsibilities
Presales site survey & Biz process requirement capturing
Presales project quantifying (Scope, Scale, ROI)
Presales solution proposal preparation (base on the ready standard solutions)
Conduct and facilitate meetings with stakeholders to gather and clarify user requirements,
business processes and client’s operation pain points.
Biz Process Requirement Analysis and re-engineering
Work with technical team to design solutions to fulfil the requirements
User Requirement Spec / Blueprint Doc Compilation
Solution Audit to ensure solution developed by the technical team is aligned with the user
requirement spec
SOP Doc Compilation to outline the solution usage SOP to be followed by the users (accumulate over
time)
UAT & UAT Doc Auditing to ensure the UAT is being conducted in a proper manner by the technical
team
Ad-hoc requirement/change request requirement Capturing and Analysis

--Criteria--
Good conceptual understanding about technical solutioning
Able to corelate customer requirement into the technical solution spontaneously
Excellent analytical and problem-solving skills
Innovative mindset and willing to embrace new ideas, methodologies or solution work flow
Strong in written and verbal communication skill, including technical consultation and convincing
skill.
Fast in picking up a new domain knowledge and be able to corelate it to the technical solutioning
Good in organizing & structuring scattered information and compiling them into the requirement
tamplate/doc
Good communication skill to be able to liaise in between sales and technical teams
Basic understanding about hardware technical and software development (does not require hands
on operation)
Possesses good team work spirit and able to work collaboratively and proactively with sales and
technical teams

--Advantage if you are--
Worked as a Software Engineer in any programming language.
Familiar with software development or database management
Experience in system analysis and design.
Working knowledge in Web Application, Software as a Service (SAAS) or related solutions.
Able to produce wire frames or mock-up for early stage user testing and refinement of the user
requirements.
At least 2 years experience with related field

Interested? Kindly send in your updated CV to Clarissa.wong@iforte.com.my

Service Desk (Contract)

Clarissa99 — Thu, 14 Oct 2021 10:41:09 +0800

Hiring for an insurance company.
- Start work date : Immediately
-Contract Duration: 6 months
-Location: Kuala Lumpur
-Job scope: Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining agency sales tools and systems performance.
-Salary: up to RM 6500

Principal Duties & Responsibilities:
1. Perform 1st level of troubleshooting and obtain sufficient information from Sales
Force before escalating to L2 and L3 team, whenever possible.
2. Log all service calls and emails issues and queries in Remedy system.
3. Responsible for all incidents logged, follow up and follow through to ensure the E2E
resolutions within the agreed SLA
4. Identifying and resolve issues for users, guiding users through corrective steps.
5. Register, log and escalates issues to business solution unit for system enhancement
and bug fixes.
6. Participate in development of user training programs, identify learning issues and
recommend instructional language.
7. Improve system performance by identifying issues and recommending changes.
8. User access administration.
9. Provide onsite training support on agency sales tools and systems (installation,
activation & troubleshooting)
10. Assist trainer to address technical questions related to applications or systems during
training

Job Specification:
1. Degree in IT or related field with 2 years of work experience.
2. Helpdesk and/or life insurance/financial services experience will be an advantage.
3. Experience in iOS application environment will be an added advantage.
4. Good trouble shooting skills in Microsoft Windows environment
5. Knowledge in Windows OS, web base applications, IE, antivirus, firewall settings.
6. Ability to work independently, a self-starter, customer and result oriented and team
player.

If you are interested, please send in your resume to Clarissa.wong@iforte.com.my