Lowyat.NET: Latest topics by alan009

[WTS] SONY XPERIA Z3 BLACK

alan009 — Fri, 10 Feb 2017 19:41:19 +0800

Item(s): SONY XPERIA Z3

Package includes: Phone only.

Price: RM 550 nett

Warranty: No.

Dealing method: COD

Location of seller: Cheras / Mont Kiara / Sekinchan.

Contact method/details: Whatsapp 0123395599

Age of item: 2 Year.

Item(s) conditions: 7 / 10

Reason for sale: Spare phone.

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DONT BUY ASUS! Dealer & use voice out!

alan009 — Thu, 17 Mar 2016 12:23:36 +0800

Sorry to post here, but i hope my sharing can help all of you to choose a notebook.

I hereby for a seriously advice, don't ever buy ASUS! They provide low quality product with high return rate, and worst after sales service. I believe most of the asus user having very bad experience, here i share a story happen rite now.

Story regarding to a notebook which under warranty, send & return 3 times to repair, and this 3rd time take more than 1 weeks to arrange for pick up.

I represent as asus dealer, we collect a notebook from a customer, which cannot charging & screen flirting will suddenly prompt to desktop mode without touch any of function key.

23th January, we call for PUR service, notebook repair & send back, charging problem solve but screen problem still appear.

Then we call again for PUR, send back repair for 2nd time, notebook return to us on this early of March, the problem still not solve.

At the same day, 4th March(Friday) we call to care center to complaint it, then they said will arrange to pick up to repair again.
Normally, we will receive a email of label then waiting for courier side collection, but we waiting until Monday there is no any email receive, we use to call in again, answering us will arrange it.
Again we waiting until webnesday, no email no pick up, so we call again & get the same aswer, "they are arrange it."
Friday, no email no pick up, we call again on morning, care center telling will get back to us but until 5pm no any reply. We call again, telling will get back before 6pm, & last no reply no email.

I make a call to Asus Distributor, our account manager Gareth to complaint this, he giving me a contact which incharge of my area, named Nicole Sim, she promise to follow up the case on Monday. Then lets look at our conversation until today.

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Btw, while I call in care center to complaint on 11th March Friday, a guy represent of care center manager named Vasu, telling logistec problem appear because of the person who create case was resign on webnesday, but he will take care of this & arrange to pick up notebook.

Monday, my staff call in again for enquiry, he telling logistec side will visit us to collect in same day. Then of course they didnt make it, i call again on yesterday(tuesday), he telling will take times 1-2 days estimate before webnesday, i cant stay anymore & seriously complaint, then courier come for collection on afternoon.

Now, the notebook is send back to service center for the 3rd time repair, frm start date 23 January until now, we still looking forward & waiting to complete this case.
But what i concern is, why the notebook problem didnt solve properly, & while service center get item return in 2nd time, should take more concern, but still fail to repair.

And follow to situation now, 3rd time consider very serious on service case, but they didnt act fast to settle it, keep appear all of problem. We represent as dealer, hopefully service center should support on us to doing great after sales service, & archive objective of branding responsibility to customer, but this is fail at all.

Last, beware to a oversea company which provide low quality product & bad service, don't be fool from their advertistment.

We will fight for it, we will not queit anymore!

DONT BUY ASUS! Dealer & user voice out~

alan009 — Thu, 17 Mar 2016 12:15:41 +0800

I hereby for a seriously advice, don't ever buy ASUS!
They provide low quality product with high return rate, and worst after sales service. I believe most of the asus user having very bad experience, here i share a story happen rite now.

Story regarding to a notebook which under warranty, send & return 3 times to repair, and this 3rd time take more than 1 weeks to arrange for pick up.

I represent as asus dealer, we collect a notebook from a customer, which cannot charging & screen flirting will suddenly prompt to desktop mode without touch any of function key.

23th January, we call for PUR service, notebook repair & send back, charging problem solve but screen problem still appear.

Then we call again for PUR, send back repair for 2nd time, notebook return to us on this early of March, the problem still not solve.

At the same day, 4th March(Friday) we call to care center to complaint it, then they said will arrange to pick up to repair again.
Normally, we will receive a email of label then waiting for courier side collection, but we waiting until Monday there is no any email receive, we use to call in again, answering us will arrange it.
Again we waiting until webnesday, no email no pick up, so we call again & get the same aswer, "they are arrange it."
Friday, no email no pick up, we call again on morning, care center telling will get back to us but until 5pm no any reply. We call again, telling will get back before 6pm, & last no reply no email.

I make a call to Asus Distributor, our account manager Gareth to complaint this, he giving me a contact which incharge of my area, named Nicole Sim, she promise to follow up the case on Monday. Then lets look at our conversation until today.

[attachmentid=6181956]

Btw, while I call in care center to complaint on 11th March Friday, a guy represent of care center manager named Vasu, telling logistec problem appear because of the person who create case was resign on webnesday, but he will take care of this & arrange to pick up notebook.

Monday, my staff call in again for enquiry, he telling logistec side will visit us to collect in same day. Then of course they didnt make it, i call again on yesterday(tuesday), he telling will take times 1-2 days estimate before webnesday, i cant stay anymore & seriously complaint, then courier come for collection on afternoon.

Now, the notebook is send back to service center for the 3rd time repair, frm start date 23 January until now, we still looking forward & waiting to complete this case.
But what i concern is, why the notebook problem didnt solve properly, & while service center get item return in 2nd time, should take more concern, but still fail to repair.

And follow to situation now, 3rd time consider very serious on service case, but they didnt act fast to settle it, keep appear all of problem. We represent as dealer, hopefully service center should support on us to doing great after sales service, & archive objective of branding responsibility to customer, but this is fail at all.

Last, beware to a oversea company which provide low quality product & bad service, don't be fool from their advertistment.

We will fight for it, we will not queit anymore!

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Post to ASUS Taiwan FB
https://www.facebook.com/photo.php?fbid=101...er¬if_t=like

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Post to Asus Taiwan Official Forum
http://www.asus.com/tw/forum/list?aid=54559

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DONT BUY ASUS! Dealer & user voice out~

alan009 — Thu, 17 Mar 2016 12:12:53 +0800

I hereby for a seriously advice, don't ever buy ASUS! They provide low quality product with high return rate, and worst after sales service. I believe most of the asus user having very bad experience, here i share a story happen rite now.

Story regarding to a notebook which under warranty, send & return 3 times to repair, and this 3rd time take more than 1 weeks to arrange for pick up.

I represent as asus dealer, we collect a notebook from a customer, which cannot charging & screen flirting will suddenly prompt to desktop mode without touch any of function key.

23th January, we call for PUR service, notebook repair & send back, charging problem solve but screen problem still appear.

Then we call again for PUR, send back repair for 2nd time, notebook return to us on this early of March, the problem still not solve.

At the same day, 4th March(Friday) we call to care center to complaint it, then they said will arrange to pick up to repair again.
Normally, we will receive a email of label then waiting for courier side collection, but we waiting until Monday there is no any email receive, we use to call in again, answering us will arrange it.
Again we waiting until webnesday, no email no pick up, so we call again & get the same aswer, "they are arrange it."
Friday, no email no pick up, we call again on morning, care center telling will get back to us but until 5pm no any reply. We call again, telling will get back before 6pm, & last no reply no email.

I make a call to Asus Distributor, our account manager Gareth to complaint this, he giving me a contact which incharge of my area, named Nicole Sim, she promise to follow up the case on Monday. Then lets look at our conversation until today.

Btw, while I call in care center to complaint on 11th March Friday, a guy represent of care center manager named Vasu, telling logistec problem appear because of the person who create case was resign on webnesday, but he will take care of this & arrange to pick up notebook.

Monday, my staff call in again for enquiry, he telling logistec side will visit us to collect in same day. Then of course they didnt make it, i call again on yesterday(tuesday), he telling will take times 1-2 days estimate before webnesday, i cant stay anymore & seriously complaint, then courier come for collection on afternoon.

Now, the notebook is send back to service center for the 3rd time repair, frm start date 23 January until now, we still looking forward & waiting to complete this case.
But what i concern is, why the notebook problem didnt solve properly, & while service center get item return in 2nd time, should take more concern, but still fail to repair.

And follow to situation now, 3rd time consider very serious on service case, but they didnt act fast to settle it, keep appear all of problem. We represent as dealer, hopefully service center should support on us to doing great after sales service, & archive objective of branding responsibility to customer, but this is fail at all.

Last, beware to a oversea company which provide low quality product & bad service, don't be fool from their advertistment.

We will fight for it, we will not queit anymore!

SOLD! [WTS] ASUS ZENFONE 2 FHD ZE551ML SILVER LTE

alan009 — Thu, 10 Sep 2015 14:04:55 +0800

Item(s): ASUS ZENFONE 2 FHD ZE551ML SILVER LTE

Package includes: NEW Full set.

Price: RM800 (GST Included) *Tax Invoice to buyer. [SOLD]

Warranty: 1 Year by ASUS Malaysia.

Dealing method: COD / Courier.

Location of seller: Sekinchan / KL

Contact method/details: Alan Heng 0123395599 (Whatsapp)

Item(s) conditions: NEW

Spec: Intel Atom Z3560 1.8Ghz / 2GB Ram / 32GB Memory / 5.5" 1080x1920 / 13MP + 5MP

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**We are authorised ASUS partner.

ONE IT STORE
PT 1252, Jalan Ria, 45400 Sekinchan, Selangor.
Tel: 03-32411981
www.fb.com/ONEITSTORE

[WTS] HUAWEI ASCEND P6 WHITE (NEW) ORIGINAL

alan009 — Sat, 19 Apr 2014 19:03:31 +0800

Item(s):Huawei Ascend P6

Package includes: Original Newset with charger, box, manual. FREE Hard Case & Screen Protector which come bundle with original purchase.

Price: RM999 nett

Warranty: 1 Year.

Dealing method: COD / Postage

Location of seller: Retail Outlet: 1 Shamelin Mall / Kuala Selangor / Sekinchan. Other area COD nit to make arrangement.

Contact method/details: Alan Heng 012-3395599

Age of item: NEW

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Item(s) conditions: 10/10

Picture: Yes

Reason for sale: Clearance sale item, 1 unit available only.

**We are a IT retails outlet located at 1 Shamelin Mall, Kuala Selangor & Sekinchan, partner of ASUS & LENOVO. Buy with confidence!!

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[WTS] HOTLINK RM35 SIMPACK CHEAP SELL RM15!

alan009 — Tue, 19 Nov 2013 15:00:09 +0800

Item(s): HOTLINK ACTIVATED SIMPACK

Package includes: HOTLINK SIMPACK with RM35 Credit Ready!

Price: RM15 per pcs / 5 Free 1 / 10 Free 2 / 30 Free 5

Warranty: 14 Days

Dealing method: COD / Postage

Location of seller: 1 Shamelin Cheras / Kuala Selangor / Sekinchan

Contact method/details: Alan 012-339 5599 #Whatsapp

Age of item: NEW

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Item(s) conditions: Expired on 4~6/12/2013. No VIP number choose.

Picture:

Reason for sale: Due to dealer target, lot of activated NEW Hotlink pack which come with RM5 credit, we gonna top up RM30 for target archivement. Cheap cheap sell below cost to get back some little cash.

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