Direct Selling Sales Education Assistant manager

Mandeep880721 — Sun, 12 Apr 2020 21:54:07 +0800

Identification Column
Job Title: Assistant Manager, Sales Education- Direct Selling

This job description generally reflects the essential duties and responsibilities of the position, as well as the minimum knowledge, abilities and experience considered necessary to perform the job. The job duties listed are not exhaustive and the employee may be expected to perform different or additional duties as business needs require. The duties, responsibilities and skills described may be updated from time to time to reflect the day-to-day needs or realities of the position. This job description should not be considered a contract, nor should it be used as an attachment to an employment agreement.
Purpose of Job
Provide brief overview that summarizes the overall purpose and objective for this position

Managing Sales Education, provide informative and motivational trainings for different level of sales force . Able to conduct training needs analysis.

 Manage and develop Sales training curriculum / programs that are aligned with company’s growth and business objectives.
 Developing SOPs to support training programs implementations and follow up on training effectiveness.
 Requires high level of interpersonal, coordination and problem solving skills .

Roles and Responsibilities
Identify key responsibilities and how they are accomplished
1. Responsible to develop, maintain and upgrade all training modules to ensure training materials are relevant to sales force needs and effectiveness support Company’s KPIs . This includes:-

 Design documents, content outlines, storyboards, AV scripts and other supporting documents to support the development of Sales Training manuals and program.
 Develop training tools & materials that are effective and professional.
 Create and deploy eLearning modules and solutions. Assist in continuous updating all existing online training materials as well as training documentation.

2. Roll out field training (including TTT), online and live classroom. Manages training schedules, logistics, budgets and communications for the annual sales training programs.

3. Identify metrics that can be used to evaluate effectiveness of the training delivered and prepare monthly Sales Education report, analysis based on the evaluation and action plan.

4. To train good quality and number of mentors to support the company business.

5. Assist in budget planning for Sales Education. Monitor and control training in terms of spending vs budget.

6. Responsible for the training communications and updates in SD memo, MK In Touch and Applause.
7. Establish a strong rapport with the sales force and requires a high level of collaboration with the Sales Force Leaders to identify business needs and learning strategies that will be most effective for field sales force.

8. Carry out ad-hoc projects and discharge all other duties and responsibilities that may be directed by Associate Director, Sales.

* This list is not exhaustive and may be supplemented as necessary.

KNOWLEDGE, SKILLS AND ABILITIES
Indicate the required minimum level of education, experience and skills generally required to successfully perform the responsibilities of the position.
Education Bachelor’s degree in Business, Education or related field, plus
Experience A minimum of six (6) years of relevant working experience (Sales Training and Education, designing and developing training programs preferably from Direct Selling industry)
1. Strong analytical and communication skills.
2. Ability to lead and facilitate group discussion
3. Highly organized with persistent follow up skills
4. Requires strong project management and planning skills
5. Action and result oriented with sense of urgency
6. Able to do public speaking comfortably
7. PC skills are required, including proficiency with Word, Excel and Outlook.
8. Require a presence and credibility to engage in business
9. Requires domestic travel approximately 40% of the time.

DIMENSIONS Replace the text below with the applicable information.
Financial Scope: Education Budget Planning Cost monitoring and control for MK Malaysia and Singapore
Non-Financial Scope: Quantity and Quality of Educators
Participation Rate of Sales Education Class
Reports to: Manager, Sales Education
Jobs supervised: Nil
Interacts with: Management and peers in all departments especially Sales Development and Sales Education and mid to high-level independent sales force.

Urgent Job Vacancy -ProActive Monitoring Specialis

Mandeep880721 — Tue, 18 Feb 2020 08:20:34 +0800

Job Family Group (Function): Customer Service, Technical

Job Responsibilities
This position is responsible for monitoring alarms remotely using the CareFusion Remote Services Support (RSS) software solution. The position will be accountable to work cross functionally in a team environment across multiple geographies and time zones.
o Identify and review dashboards, alerts and alarms
o Applying fix to the alerts and alarms.
o Requirements identification and feedback loop to development team
o Supports cross medical product solutions (infusion, dispensing & respiratory)
o Initiate request with development team for new alarms/alerts for trending issues
o Coordinate with deployment teams on sites that are having deployments done, that may trigger alarms or alerts.
o Builds effective working relationships across functions and locations
o Maintains a strong focus on delivering high quality work; holds self to high quality standards
o Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
o Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
o Follows procedures and processes in an FDA regulated environment
o May assist in developing processes and procedures to support functional department strategies
o Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value added tasks; self-starter who is curious
o Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
o Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
o Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
o Develops and updates process documentation
o May assist to train peers
o Able to be flexible in adjusting working shifts

Qualifications
o The ideal candidate needs to be flexible with shift coverage in a 24x7 environment. Must demonstrate the willingness and capability of multi-tasking; taking on several duties, tasks, projects and/or responsibilities at one time.
o English language fluency required.
o Excellent verbal and written customer service, telephone, troubleshooting and communication skills.
o Education or Equivalent: Bachelor in Computer Science, Information Technology or Healthcare related or equivalent work experience
o Experience or Equivalent: 1-2 years’ experience in technical support or 2 years’ experience in customer service, preferably in a call center environment.
o Knowledge, Skills, and Abilities Requirements: Technical system support services and experience handling standard applications. Strong analytical skills to troubleshoot problems using logical/analytical method.
o General knowledge and experience with network troubleshooting a plus. Excellent organizational skills, self-discipline and self-motivated. Excellent ability to keep sensitive information confidential.

Interested!

Please email your updated CV to my emaild ID: mandeep.kaur@manpowergroup.com

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Direct Selling Sales Education Assistant manager

Urgent Job Vacancy -ProActive Monitoring Specialis