http://forum.lowyat.net/ Sat, 31 Oct 2026 00:40:16 +0800 FeedCreator 1.7.2 http://forum.lowyat.net/topic/4796075 Hello,<br />I am seeking an expert/hacker/programmer to recover the family photos that I have back up from my iPhone some time ago. I have tried all means to solve this problem (Apple support, 3rd party vendor such as Decipher Back Up, Phone Rescue, etc) but no one can recover the photos that I have back up in iTunes.<br />This is what had happened:<br />1. Got a new iPhone, so decided to do full back up of old iPhone in iTunes (back up to computer) before restoring to the new iPhone.<br />2. Ticked the “Encrypt Iphone backup”.<br />3. iTunes displayed messages that backup is successful.<br />4. Plug out old iPhone &amp; plug in new iPhone. <br />5. Click “Restore Backup”<br />6. Halfway through the backup process, it just stopped completely &amp; the phone restarted by itself without anything restored.<br />7. After reading various sources, I used “Decipher Backup Repair” to repair the backup file.<br />8. I managed to restore the photos &amp; videos into my iPhone but iPhone cannot read the file. I can only see blank squares in Photos &amp; Videos.<br /><br />Thanks shinavn Technical Support Thu, 20 Jun 2019 16:38:52 +0800