Lowyat.NET: Latest topics by Bergerie

Can't receive SMS whilst abroad

Bergerie — Tue, 13 Feb 2018 16:16:51 +0800

I have travelled abroad, The Netherlands, and I’m experiencing the following problem:
1) SMS sent by anyone in Holland is not being received by me.
However,
1) SMS sent by me to the person in Holland using my HOTLINK number, is being well received;
2) TAN numbers from HOTLINK are well received whilst abroad;
3) TAN numbers from Bank are well received whilst abroad.
Pls. advise what to do to restore full communication.

Maxis screwed up Log-In credentials

Bergerie — Tue, 13 Feb 2018 16:12:37 +0800

I have recently changed my micro SIM into a NANO sim at the Maxis Pavilion branch KL. At that stage, they have also updated my revised passport number against my HOTLINK phone number. Whilst trying to log in into MyHotlink, I was confronted with the message " We have upgraded Maxis Online ID etc." After some trial and error, it turned out that my original log-in e-mail address is still connected to my old passport number. Using a different log-in e-mail (not preferred) and my new passport number, I can comfortably log-in. I seek the services of HOTLINK customer services to update their records such that I can log-in against my own e-mail address. Addressing this issue by e-mail to customer services did NOT result in any initiative. May I hope that this FORUM is read by HOTLINK Customer Services and that the issue can be resolved.

HOTLINK

Bergerie — Mon, 12 Feb 2018 19:18:11 +0800