MAS Flight Delay Refund?

fattybombom1234 — Thu, 24 Aug 2017 11:42:08 +0800

Hi All,

I was travelling from Miri - Mulu - Miri with MAS, and KL - Miri - KL with Air Asia end of last year.

My flight back from Mulu - Miri was delayed 1 day (as mine was the last flight out) due to "technical problem". I was compensated with the flight out from Mulu the next day and an accommodation for the night. The flight out the next morning was delayed further and I only boarded the plane out from Mulu in the afternoon! Kudos MAS.

This happened on a Sunday / Monday and I had to applied one day unpaid leave due to the flight cancellation by MAS. The worst thing is, MAS do not compensate me for me missing my flight from Miri - KL on Air Asia. Reason being, its a different airline. But they are the cause for me not boarding the Air Asia flight! and the cost was 2x - 3x more as I had to buy over the counter. Note: the Wifi signal in Mulu is so damn weak i cant purchase the next ticket back KL online. And by the time i reach Miri, the online purchase is closed as its less than 1-2 hours to the next available flight.

I had consulted both the front desk in Mulu as well as Miri but they mentioned that no additional compensation will be given due to the different airline! Most of my friends and family have advised me to write in and complain to MAS customer service but at that point of time i just felt really relieved that I'm back in KL thus do not want to dwell into it further, and also, I felt that MAS is not going to reply to enquiries. You know la, Malaysian customer service.

Sometime I think about it I will feel a bit unfair. They should at least compensate me for the flight back to KL as well. Thus, I'm writing in to get all your opinions. Anyone can advise me?

Lowyat.NET: Latest topics by fattybombom1234

MAS Flight Delay Refund?