Lowyat.NET: Latest topics in Maxis Fibre

Maxis Fiber always high ping and packet loss,

cchin8888 — Mon, 14 Jul 2025 21:00:34 +0800

Hi all,

I already suffer for this case almost 2 months, almost every day around 2pm to 4pm, there is always very high ping and packet lost. When doing conference call, there is very high delay in voice. When playing online game like dota2, ping will be spike to 200+ms and packet lost is 80%. Sometime it will disconnect to WAN as well with my router log show as follow:
Jul 9 16:37:13 pppd[22975]: Modem hangup
Jul 9 16:37:13 pppd[22975]: Connection terminated.
Jul 9 16:37:13 pppd[22975]: Failed to disconnect PPPoE socket: 114 Operation already in progress

I complaint many times to Maxis many times, below are the thing they done:
1. reset port.
2. clean up and reset connection from their side.
3. ask TM come change my modem.

But it dint help at all.

Then I try to change my house router and the LAN cable between Modem and Router as well but does not help.
Maxis keep claim their side no problem and unable to identify the root cause why only happen on 2pm to 4pm.

Thinking port to Unifi, not sure will this help. All sifus, any suggestion you guys have?

Thanks

Maxis fiber ownership transfer, Does it reset the contract?

AdmiralG — Mon, 12 May 2025 09:11:43 +0800

Hi guys. If the main contract has 12 months of contract left, and a ownership transfer is done, would the new owner be subjected to 24 months of the contract?

Maxis fibre, Extend 100,000 coverage

adamtayy — Thu, 08 May 2025 13:28:02 +0800

[attachmentid=11513407]

https://www.lightreading.com/broadband/maxi...fiber-expansion

Moving from Maxis to Unifi, Possible to maintain Maxis PRI

AdmiralG — Fri, 02 May 2025 12:08:40 +0800

Hi,

We are considering moving from Maxis business fiber (30mbps) to Unifi. However we would like to maintain our Maxis PRI line and our fixed line number. Would this be possible?

Maxis Fibre - high packet loss when pinging,

JusticeLeagueMY — Thu, 16 Jan 2025 09:15:43 +0800

For the past one month, I notice that I have about 20% high packet loss. I am looking at my router log and it is showing me these data. Some friend told me it was due to maxis having to comply to MCMC DNS changes. Is that the real reason, because if it is, then there’s no way to fix this except to change ISP. I also have DNS over HTTP turned on in my router, although I don’t think that’s the cause. What can I do?

My router is set to ping 1.1.1.1 every hour. This resulted in showing 20% packet loss.

Maxis fiber settings for enabling Synology NAS, Worked fine previously with Unifi

mystvearn — Sun, 03 Nov 2024 09:11:56 +0800

Hi,

Does anyone know how to get Synology NAS working with Maxis fiber? I just found out today at work that I can no longer access files for work - either through quickconnect or taiilscale.

I am still using the same TP link AX73 router and not the maxis router and only changed the ISP login details.

Thanks.

What happen to MAXIS fibre support?,

Humanoid — Fri, 11 Oct 2024 11:53:31 +0800

Been calling everyday for the past 4 days regarding service down for my maxis fibre. But they seem cant arrange any technician to call for appointment, keep saying will expedite will expedite, and call within 2 hours, but nothing.. seriously?! short of manpower or what?

anyone got special "cable" / connection contact or email can escalate this? feeling so helpless, and maxis mobile signal coverage here also aint that great. its really inconvenience for ppl whom WFH.

MAXIS FIBER 300MBPS OWNERSHIP TRANSFER, Want to transfer ownership, relocate

khairul2564 — Wed, 31 Jul 2024 19:00:15 +0800

Hi all, I have 300mbps maxis fiber plan , just used for <2 months, I would like to transfer my account ownership as I'm planning to not use maxis fiber service in the future. Anyone interested can send me PM

CLOSED

CANCELLED TRANSFER

Maxis EX230v as bridge,

joeyrm — Sat, 06 Jul 2024 15:11:05 +0800

Hi all,

Maxis installer came to my house few days back and replaced my old TP-link C5v with theEX230v. Previously, i used the router as bridgemode, simple to mantain the VoIp and remote management, which for the internet, i use my own asus router. However, with the new maxis router, i'm unable to change the internet setting to bridge mode.

has anyone able to do it on the same router model? Or maybe someone able to get through a back door or have supoervisor password for the router. Appreciate your feedback on this.

Termination of Maxis., WTA- New idea getting better deal

OlgaC4 — Sun, 23 Jun 2024 15:14:31 +0800

300mbps start from December 2023 6month free after 6months RM139

I am new using maxis about 6months now usage which is free under the promotion.
Can i terminate this 300mbps line and how much i have to pay?

I think after terminate apply new maxis line which is under promotion which is 1gbps RM159

Please give your input.

Maxis Fibre 1Gbps Unable to Deliver,

blacktubi — Fri, 14 Jun 2024 12:25:40 +0800

Dear fellow 1Gbps users, what speed are you able to achieve over Ethernet LAN cable? Are you able to achieve the full 1Gbps?

I've complained to Maxis and they explained their best effort policy and SKMM requirements is only 90% of the plan.

For reference, this is my speedtest with TIME before switching to Maxis.

Maxis Fiber always disconnect at same time,

cchin8888 — Fri, 14 Jun 2024 08:59:08 +0800

Hi all,

This 2 week, there is always a disconnection on Maxis Home Fiber between 8.30am to 9.00am. When disconnect, LOS light red blinking. Normally will retore within 3 to 5 minutes. Although is a short moment, but it is disturbing the working as this moment normally I have call with US.
Call Maxis few times, they always say reset port la, reset setting at their side bla bla but issue still same.
Any idea why the connection so punctual will disconnect every day?

Thanks

[wta] maxis fiber relocation, relocation internet

silrave — Fri, 07 Jun 2024 14:15:06 +0800

i am currently planning to move house.
Previously, when i was using unifi, they called and informed me that moving to maxis would be free.
i told them about my situation, explaning that i would move next year , and they assured me that the relocation would be free.

However, when i checked recently , they are now asking me to pay rm 300.
How can i file a complaint about this issue?

Use Maxis c5v router as bridge,

Ngayuan — Sun, 28 Apr 2024 15:53:47 +0800

Hi everyone,
I'm currently facing issue that router cant access internet through bridge mode and dynamic ip

My Previous setup:
- Maxis c5v is the main router connected to pppoe (installed by maxis technician)
- A TP link mr200 connected to c5v as a extender (dynamic IP, have its own DHCP)

Currently I'm trying to connect both router to a TP-Link R600VPN Router.

- R600VPN connected to Huawei Modem through (PPPoe, vlan 11) (have internet access)

But the problem is:
- Maxis c5v router connected to R600VPN through bridge mode and dhcp disbled, but no internet access. I also lost access to c5v through PC LAN, i think that because DHCP server disabled.
- TPLINK MR200 router also connected to R600VPN through dynamic ip mode, but also cant connect to internet.

Both router which connected to lan port of R600VPN cant connect to internet, but PC connected the R600's have access to internet.

Anyone have other solutions or better recommendations?

Thanks in advance!

Maxis Fiber routing...,

mlamlam — Sun, 14 Jan 2024 15:48:20 +0800

It goes to holland ... happens more than 1 day
not happen in 4G/5G...

trying to resolve with CS..

and what you guys can see, M does not have direct connection between MY to HK, it has to be through NTT as well..

Maxis 4G / 5G has no issue

anyone signed up for 2gbps home fibre ?, Real 2gbps DL speed ?

Eternalgl0ry — Wed, 10 Jan 2024 19:58:27 +0800

I am using the old unifi 800mbps package. The upload speed is slow like tortise at max 200mbps

When unifi introduce 2gbps. I was hyped but it is a 1 + 1 Aggregated offering.

So my question is whether maxis 2gbps is really 2gbps download speed on a single port ?

How about the router that comes with it. What model is it ?

Maxis router as mesh, good idea?,

C-Fu — Thu, 21 Dec 2023 23:07:02 +0800

Seems to me that the cheapest and good (maybe) mesh node is the kaon 2140 maxis router, currently selling 2nd hand for around RM100. A big plus point is it's light, good range (I think) as well as support for the open EasyMesh instead of something proprietary like onemesh aimesh decomesh etc.

Is it really a good idea? Or are there better mesh routers/nodes for RM100 a piece?

Maxis IPv6 routing wierdness?,

ruifung — Tue, 21 Nov 2023 15:17:04 +0800

Somehow pings to my VPS in SG (Vultr) is significantly worse over ipv6 compared to ipv4. Anyone know whats up with that?
From 13ms to 206ms. I feel like something is off with their routing. Like, is it being routed out to US or something before being bounced back to SG?

IPv6

» Click to show Spoiler - click again to hide... «

IPv4

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amazing fibre internet on this 0ct 2023, Switch to Maxis today and enjoy the Free

Apink@123 — Sat, 30 Sep 2023 18:40:22 +0800

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Connect Maxis dect phone directly on huawei modem, Configuration for huawei modem for voip

Ngayuan — Sat, 23 Sep 2023 12:05:53 +0800

Im currently a maxis fibre (Maxis own build infra) user which using a Huawei GPON HG8240H5 and a Tp-Link Archer c5v provided by maxis. I'm planning to replace the old tplink router, but the dect phone is connected to tel port on maxis router, and nowadays a lots of router like TP-link ax73 dont have tel port. So I'm trying to use the tel port on huawei modem, and i saw some unifi user connect their dect phone directly to modem. I'm not sure wheter can work or not, some maxis user say yes some say no.

I haved managed to logged into Huawei modem and do some configuration. But its not working, the tel port on modem blinking slowly. Anyone have tried success doing this?

This is some of my refrence:
gist.github.com/Anime4000/6bb17e4355574de8d4f01771359bfe5f

the Basic user paramiters sip password is copied from the old tplink router (revealed trough inspect)