Lowyat.NET: Latest topics in Maxis

Anymore Postpaid with new mobile,

thenuts15 — Wed, 25 Mar 2026 08:57:15 +0800

I remember last time there use to be a postpaid plan when subscribe, we could get free mobile without paying anything for the mobile except for the postpaid line.Is there such thing now? I am searching something budget smartphone .

Why my phone bill is higher these 2 months?,

samftrmd — Sun, 01 Feb 2026 09:32:24 +0800

My postpaid bills usually are 47.70
On Jan, it was 81,59m and this month was 76.30
I tried to call Maxis number 123, but it directed me to WhatsApp that further directed me to the app that directs back to the 123 number...

Maxis Family Plan 299 - pathetic 30Mbps Home Fibre,

prototype — Tue, 23 Dec 2025 09:25:39 +0800

CelcomDigi already upgraded its One Ultra plan (RM300) with 500Mbps Fibre Broadband.

Yet Maxis Family Plan 299 is still stuck with 30Mbps Fibre Broadband.

30Mbps. That is 3 steps down on the Fibre Broadband bandwidth package.

500 > 300 > 100 > 30

You can't even subscribe to 30Mbps now. It does not exist anymore.

So is Maxis going to upgrade its Family plan fibre bandwidth? Or should users port-out to CelcomDigi?

5G vs 4G, 5G lagging

chinkw1 — Wed, 29 Oct 2025 15:45:53 +0800

Hi,
When i set my mobile network to 5G, it often lagging, slow & most of the time unusable.

When i set back to 4G, its works perfectly.

How come 5G is worse than 4G?
& frequently Maxis send me messages asking me to switch to 5G,when it DOESN'T work?

Maxis 5G Home Wifi 99/139 Plan (T&C), Maxis always change their T&C

boyz87 — Tue, 21 Oct 2025 16:07:08 +0800

Maxis Grab your free Dinicorn event,

chtan — Wed, 11 Jun 2025 10:53:58 +0800

What the actual F* is this garbage, Maxis?! This has to be the most idiotic, half-assed 'event' you’ve ever pulled. It’s a fing joke how little effort you put into this so-called 'giveaway.' Don’t even pretend you care about giving out freebies—this is just a pathetic, lazy scam to spam people. I don’t even want your worthless freebie, but the way you handled this is beyond insulting. If you’re not gonna do it right, then STOP WASTING MY TIME WITH YOUR BULLS SMS SPAM!
Purposely arrange the event during working hours with a limited quantity of 40 pieces per day for 2 days!!! Are you joking? Yes, you are.
Go F yourself. Will be porting out soon. After all, the 5G connection is very unstable for me. I have to constantly switch back to 4G to get a stable connection.

Finished venting.

Unable to connect in Singapore,

limcc — Fri, 04 Apr 2025 01:16:55 +0800

Ok, for nearly an hour after I topup the SIM card, it finally got connected! It appear that the either 500GB internet package or the less than RM10 credit was to blame. I don't think it was the low credit cause I had lower credit before and still able to connect to SG telco and receive SMS, also if the low credit is preventing me from 4G/5G connection, why connecting to MY cell towers at north part of SG worked? Somehow Hotlink is banning me from connecting to SG cell tower when the 500GB 30 days period is active. I would probably never buy any hotlink internet package since SG MVNO offer hundreds of GB data to use for both SG and MY--they are both treated as local data usage now. If I can get the bank app to use the phone as digital token, I would ditch this hotlink right away.

[Ignored}After going back to Singapore, the Hotlink SIM could no longer connect to SG telco. I tested it on 2 seperate phones and SIM slots, when at Woodlands or Kranji where MY signal can transmit to SG, I can connect to Hotlink cell tower. This never happen before, I had this for nearly 10 years. could it be Hotlink purposely ban me after I bought the 500GB data package for 30 days? I even waited for the 30 days to expire and the active validity runs out, then topup to see anything change. NO! still unable to connect to any Singapore telco.

Can Hotlink CSO tell me what's going on? This is unacceptable, I need the phone number for CC transaction SMS, otherwise I would have ditch this SIM to the bin. [/ignore]

How to make complaint maxis to MCMC, Maxis give downgrade to my Multi SIM

OlgaC4 — Thu, 23 Jan 2025 15:46:15 +0800

Just received massage this maxis will upgrade my multisim to 30GB and 300mins free local call on 20 Feb 2025.

Previously i share data 120GB pool with 4 sim card with no phone line ( just data)

This is downgrade not upgrade.

Where to file report to MCMC? Daylight cheating

https://www.maxis.com.my/en/faq/products-se...f-share-n-surf/

Maxis Zerolution Frame TV,

rammstein1986 — Mon, 25 Nov 2024 11:03:59 +0800

Hello everyone. I am interested in getting the 65'' Frame TV from Zerolution. However, the website just says Frame TV, with no other specifications for the TV. Since there are model revisions almost every year, I just want to find out what model they sell and its specifications.

Has anyone here purchased the TV from Maxis before or have knowledge about which model they sell? I don't want to end up getting an older model. Thank you.

Maxis SIM Card,

kart — Sat, 16 Nov 2024 10:14:04 +0800

I have a 4G phone, with a Maxis Postpaid Line.

If I am not mistaken, any replacement SIM card obtained from a Maxis Service Center should be a 5G nano SIM card.

Can I use a 5G nano SIM card, in my 4G phone?

In other words, is the 5G nano SIM card backward compatible with my 4G phone?

I have no problem that my Maxis service is restricted to 4G.

Thank you.

Why does Zerolution have device return policy?, I thought installment plan?

KingArthurVI — Mon, 21 Oct 2024 18:45:06 +0800

Hey guys, I'm thinking of upgrading to a new phone and thinking to get it under the Zerolution plan since I already have Maxis family plan with Share 48 share lines which are eligible.

But looking at https://www.maxis.com.my/en/terms-condition...act/zerolution/, there's a device return policy.

So is it a leasing plan and not ownership scheme? I thought only Zerolution360 is leasing scheme. Thanks in advance.

Maxis family plan for roaming,

syamirc — Tue, 10 Sep 2024 21:12:27 +0800

Anyone here have experience on maxis family plan roaming?
Does one number subscribe to roaming all family member can enjoy the roaming? Or every member need to pay roaming?

5G in KK no internet?,

mdziaf — Thu, 11 Jul 2024 20:41:03 +0800

Is there an issue for KK area? have to manually change to 4G to get internet

Maxis No Contract Devices,

xkaizoku — Tue, 09 Jul 2024 18:24:01 +0800

just bought iphone no contract from maxis, salesperson say phone will be telco lock for 1 week.

Does anyone know if there really is such thing, no contract phone still need lock for a certain period?

I actually went to different maxis branches, every branch tell me different things. Some need subscribe maxis plan for 6 months, etc.

Maxis 15 Days Roaming Pass, need to fix to certain foreign telco??

lowyat101 — Wed, 29 May 2024 13:57:44 +0800

Hi,

Would like to ask, for the Maxis RM89 15 days roaming pass across UK and European countries, do we need to fix it to a specific telco when roaming at each country? Coz in the Maxis app, I see they did list out the telcos for each country. So would like to know, will Maxis SIM card automatically connect to those specific telcos? Or we need to do it manually?

Thanks

Maxis Account Refund,

stxksy — Sun, 12 May 2024 13:25:16 +0800

Last month I have port out from Maxis Postpaid and change to Hotlink Postpaid. I paid my zerolution device remaining balance & non return charge. Previously there’s a device advance payment of 2k in the Maxis Postpaid account so I had requested refund. Since then there’s no response from Maxis.

Today I tried again (worrying I filled in the request wrongly) but I got the prompt shown in the picture below…

I contacted Maxis Call Centre, they said I am currently Hotlink user thus they transferme to Hotlink Customer Line. But now Hotlink said they can’t check Maxis account and will call me back after investigate.

I am so confused right now…

Why does Maxis dealer need to cheat?, Gentel Communications The Starling Mall

Jcvendetta — Sat, 20 Apr 2024 00:13:21 +0800

Really bad experience I had, Maxis dealer at The Starling Mall Damansara Utama named Gentel Communications Sdn Bhd.

I wanted to sign up an iPhone Maxis plan, for peace of mind I wanted to sign it up directly with a Maxis Centre. I saw a Maxis store at the Starling Mall Damansara so I went in and enquire.

This Maxis dealer falsely claimed they are not a dealer, but instead is a Maxis Centre. Asked many time and being told they are Maxis Centre not a dealer, telling me stories that they have taken up the store used to be a dealer and Maxis website havent updated their status as Maxis Centre yet.

Better yet then they forced me to take up RM 299 for extended warranty, as this is mandatory for any iPhone purchase through Maxis Centre.

After being convinced and swiped my credit card, I couldnt get a receipt from Maxis. That was when dispute started, I questioned them why couldn’t I get a receipt from Maxis since they are Maxis Centre? That was when it was revealed that they were “Gentel Communications Sdn Bhd”, and when I started recording the video below.

Such a horrible experience being cheated on.

[YOUTUBE https://youtu.be/QxsiMFooWNM?]

Historical monthly data usage,

jutamind — Sun, 07 Apr 2024 14:19:46 +0800

Is it possible to track historical data usage per principal / supp line for Maxis Postpaid lines? Maxis apps only show days consumed to date for the current monthly billing cycle

Maxis Share 48, Can it be used as hotspot?

yoonseong — Thu, 28 Mar 2024 16:33:29 +0800

Anyone has tried out whether it is possible to use Maxis Supplementary for hotspot? Or used in the mobile router?

Will it share the datapool with the principle line?

Terminate Zerolution,

stxksy — Sat, 24 Feb 2024 10:45:11 +0800

Hi all,

I am planning to terminate my Zerolution contract and I more or less know how much the early termination charges will be.

Just curious about the "Mobile Device non-return fee" in clause 19, what is that and how Maxis determines the fee?

Anyone one has experience terminating can share and guide me? Thank you very much.